全球人才主管
Global Head of TA
职位描述：
我们正在寻找一位具有战略眼光和客户导向的全球人才招聘负责人，以领导我们的全球招聘运营。理想的候选人具备在BPO招聘环境中的成功领导经验，擅长客户管理，并能在快节奏、高效率的招聘环境中茁壮成长。您将负责制定并优化我们的全球人才招聘策略，以吸引、参与并聘用各地区和业务领域的顶尖人才。
职责：
全球人才招聘策略与执行
- 制定并实施与业务目标一致的可扩展、数据驱动的全球人才招聘策略。
- 负责所有地区和职位层级的全周期招聘工作，从招聘到入职。
客户管理与利益相关者协作
- 作为内部客户和跨多个地区的业务领导的可信顾问。
- 建立并维护与关键客户的良好关系，确保招聘期望和服务水平得到持续满足。
BPO招聘领导力
- 在BPO职能（如客户服务、后台支持、内容审核等）中推动大规模招聘。
- 引入来自亚太、拉美、欧洲、中东及北美等地BPO人才市场的市场洞察和最佳实践。
团队领导与发展
- 领导、指导并发展一支多元化的TA专业团队、区域负责人和招聘专家。
- 在TA团队内部培养高绩效、以客户为中心的文化。
供应商与合作伙伴管理
- 管理全球RPO合作伙伴和招聘机构，确保交付质量、合规性和招聘质量。
- 协商供应商合同并设定明确的SLA和KPI。
报告与分析
- 跟踪、报告并分析关键招聘指标（如招聘周期、人均招聘成本、招聘渠道效果等）。
- 向高管层提供定期的招聘预测和TA绩效评估。
雇主品牌与人才营销
- 与市场和品牌团队合作，将公司打造为全球首选雇主。
- 领导提升候选人体验和员工价值主张（EVP）的项目。
所需技能：
- 10年以上人才招聘经验，其中至少3年在全局或区域负责人岗位。
- 在全球交付中心有高规模BPO招聘的显著成果。
- 出色的客户管理和利益相关者影响力技能。
- 对全球招聘实践、劳动法和招聘渠道有深入理解。
- 有在多个时区和文化背景下领导TA团队的经验。
查看英文原文
About the Opportunity:
We are seeking a strategic and client-focused Global Head of Talent Acquisition to lead our worldwide hiring operations. The ideal candidate brings proven leadership in BPO hiring environments, excels in client management, and thrives in fast-paced, high-volume recruitment settings. You will own and evolve our global talent acquisition strategy to attract, engage, and hire top-tier talent across all regions and verticals.
Responsibility:
Global TA Strategy & Execution
- Develop and implement a scalable, data-driven global TA strategy aligned with business goals.
- Oversee full lifecycle recruitment across all regions and job levels, from sourcing to onboarding.
Client Management & Stakeholder Engagement
- Act as a trusted advisor to internal clients and business leaders across multiple geographies.
- Build and maintain strong relationships with key accounts, ensuring hiring expectations and service levels are consistently met.
BPO Recruitment Leadership
- Drive volume hiring across BPO functions such as customer support, back office, content moderation, etc.
- Bring market insights and best practices from BPO talent landscapes across APAC, LATAM, EMEA, and North America.
Team Leadership & Development
- Lead, mentor, and grow a diverse team of TA professionals, regional leads, and sourcing specialists.
- Foster a high-performance, client-centric culture within the TA team.
Vendor & Partner Management
- Manage global RPO partners and staffing agencies to ensure delivery, compliance, and quality-of-hire.
- Negotiate vendor contracts and set clear SLAs and KPIs.
Reporting & Analytics
- Track, report, and analyze key recruitment metrics (time-to-fill, cost-per-hire, source effectiveness, etc.).
- Provide regular hiring forecasts and TA performance reviews to executive leadership.
Employer Branding & Talent Marketing
- Collaborate with marketing and branding teams to position the company as an employer of choice globally.
- Lead initiatives to improve candidate experience and EVP.
Desired Expertise:
- 10+ years of progressive talent acquisition experience, with at least 3 years in a global or regional head role.
- Proven track record in high-volume BPO recruitment across global delivery centers.
- Strong client management and stakeholder influence skills.
- Deep understanding of global hiring practices, labor laws, and sourcing channels.
- Experienced in leading TA teams across multiple time zones and cultures.
- Excellent command of recruitment technology tools (ATS, CRM, sourcing platforms).
- Data-driven mindset with the ability to present insights and trends to executive teams.
- Strong communication, leadership, and strategic planning skills.
- Bachelor's degree required; Master's degree in HR or Business is a plus.
Working Location: Remotely.
Originally posted on Himalayas