Operations Executive
经验在贷款处理 （包括但不限于贷款申请，支付，偿还，退款，信用管理员等）是一个优势 ·确保按承诺 SLA 的及时和快速处理 ·确保流程和控制遵守指南 （内部，监管等）·确保及时有效升级潜在问题和解决 ·与各种内部和外部利益相关者 （前台办公室，合规性，信贷等）密切合作完成所需的处理和解决出现的问题 · 回答操作过程的查询 · 参加进程审查 （包括对流程进行映射）和系统改进 （收集要求，测试等）· 创建和维护操作程序 需求 · 最低学位持有人 · 1-2 年经验 · 远程工作 新加坡时间 · 后台办公室 · 有效的团队参与者具有良好的人际关系和沟通技能。能够明确表达自己的想法 · 结果和服务导向；可以独立工作，有时会受到压力 · 优秀的分析和组织能力 · 拥有先进的微软 Excel/Google Sheets （包括转盘表，搜索表，数据表）. · 必须掌握英语。· 可以独立工作，同时也能作为团队员有效地发挥作用。
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This is a remote position.
· Participate in general operations processing functions, including client onboarding, account
servicing, document management, etc
· Experience in loan processing (including and not limited to loan application, disbursement,
repayment, refund, credit admin, etc.) is an advantage
· Ensure timely and prompt processing as per committed SLA
- Ensure processes and controls adheres to guidelines (internal, regulatory, etc.)
- Ensure timely and effective escalation of potential issues and resolution
- Work closely with various internal and external stakeholders (Front Office, Compliance, Credit, etc.)
to complete required processing and resolve issues arising
· Answer queries on operational processes
- Participate in process reviews (including mapping of processes) and system enhancements
(requirements gathering, testing, etc.) · Create and maintain operations procedures
Requirements
- Minimum Diploma holder
- 1-2 years of experience
- Remote work – Singapore time
- Back office
- Effective team player with good interpersonal and communication skills. Able to articulate your
thoughts clearly
· Results and service-oriented; able to work independently, sometimes under pressure
- Good analytical and organizational skills
- Have Advance Microsoft Excel/Google Sheets (including pivot tables, lookups, data tables)
- Proficiency in English language is a must.
- Able to work independently as well as being effective as a team player.
Originally posted on Himalayas