Customer Success Manager
客户成功经理位置：远程 拉丁美洲合同类型：全职 远程工资范围：市场率语言要求：英语能力要求 我们的客户正在寻找一个专注于客户，至少2年的客户成功管理，账户管理或客户服务经验的客户成功經理来支持大量的医疗保健遵守软件客户端。通过主动帐户管理和跨功能合作，你将推动客户参与，平台采用，满意度和保留。你的工作将直接影响客户忠诚度，续订结果和使用其合规平台的医疗保健组织长期成功。关键责任 ·管理核心账户组合组合，作为客户参与，平台采用，满意度和保留的主要接触点。·推动积极和一致的宣传，帮助客户了解平台，保持参与，并实现他们的订阅价值。·监测帐户健康，确定与参与或满意度相关的风险，并在及时实施加强客户关系和防止断行动。· 确定潜在的扩张机会，并与销售合作支持账户增长，同时重点关注客户成功和保留。· 与金融合作以专业有效地解决支付纠纷，帐户升级以及与发票相关的问题。· 与支持和产品团队协作来沟通客户反，倡导客户需求，并为改善客户体验做出贡献。·引导客户寻找适当资源和内部道进行商业查询而不直接拥有销售活动。必须具备资格。· 经验至少2年，在客户成功，账户管理，客户服务或相关的面向客户角色方面。· 有强大的组织和时间管理技能，能够管理大量帐户，同时保持一致，个性化的参与度。· 优秀的书面和口头沟通能力，具有建立和维持强的客户关系的能力。· 客户优先思维方式，以积极的方式识别问题，解决挑战和提高客户满意度。· 以目标为导向的方法，重点放在保留，参与，满足客户，
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Customer Success Manager
Location: Remote – Latin America
Type of Contract: Full-Time | Remote
Salary Range: Market Rates
Language Requirements: English proficiency required
Our client is seeking a customer-focused Customer Success Manager with at least 2 years of experience in customer success, account management, or client services to support a high-volume portfolio of healthcare compliance software clients. You will drive customer engagement, platform adoption, satisfaction, and retention through proactive account management and cross-functional collaboration. Your work will directly impact customer loyalty, renewal outcomes, and the long-term success of healthcare organizations using their compliance platform.
Key Responsibilities
- Manage a pooled portfolio of core accounts, serving as the primary point of contact for customer engagement, platform adoption, satisfaction, and retention.
- Drive proactive and consistent outreach to help clients understand the platform, maintain engagement, and realize the value of their subscription.
- Monitor account health, identify risks related to engagement or satisfaction, and implement timely actions to strengthen customer relationships and prevent churn.
- Identify potential expansion opportunities and collaborate with Sales to support account growth while maintaining a primary focus on customer success and retention.
- Partner with Finance to resolve payment disputes, account escalations, and billing-related issues professionally and efficiently.
- Collaborate with Support and Product teams to communicate customer feedback, advocate for client needs, and contribute to improvements in the customer experience.
- Guide clients toward appropriate resources and internal channels for commercial inquiries without directly owning sales activities.
Must-Have Qualifications
- At least 2 years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.
- Strong organizational and time-management skills, with the ability to manage a high volume of accounts while maintaining consistent, personalized engagement.
- Excellent written and verbal communication skills, with a demonstrated ability to build and maintain strong customer relationships.
- Customer-first mindset with a proactive approach to identifying concerns, addressing challenges, and improving customer satisfaction.
- Goal-oriented approach with a focus on customer retention, engagement, satisfaction, and account health.
- Ability to collaborate effectively with cross-functional teams, including Finance, Product, Support, and Sales.
- Strong problem-solving skills and the ability to manage competing priorities in a fast-paced, high-volume environment.
Preferred Qualifications
- Experience working in a subscription-based business or Software as a Service (SaaS) environment.
- Familiarity with healthcare organizations, healthcare compliance, or regulatory requirements.
- Experience managing a large portfolio of accounts and using customer engagement or account health metrics to guide retention efforts.
- Bachelor's degree or equivalent professional experience.
About Our Client
Our client provides a comprehensive healthcare compliance platform that helps healthcare organizations simplify regulatory requirements, improve visibility into compliance risks, and build defensible compliance programs.
By combining purpose-built software with ongoing compliance expertise, they help organizations replace fragmented, manual processes with a connected and proactive approach to compliance.
Originally posted on Himalayas