客户服务代表（需会中文）
Customer Service Representative (Mandarin Required)
职位机会：客户服务代表
地点：远程办公
职位类型：全职合同工（每周40小时）
薪资范围：20美元/小时（基础薪资）+ 每成功转化一节长期课程额外20美元（奖金）
关于Think Academy：
TAL是一家全球领先的教育和技术企业，为全球450万名学生提供服务。成立于2003年的北京，TAL在2010年成为首家面向中小学生并登陆纽约证券交易所（NYSE: TAL）的中国教育机构。
Think Academy是TAL的国际品牌，在包括中国、英国、美国、加拿大、澳大利亚、新加坡、马来西亚等多个国家设立了校区。
除了核心教学服务，Think Academy致力于组织教育活动、慈善活动，并与联合国教科文组织（UNESCO）合作推进教育可持续发展目标（SDGs）。（自2019年起，TAL已与UNESCO建立战略合作伙伴关系。）
职位描述：
学生顾问，作为客户服务代表，是一个远程的合同职位，要求英语和中文流利。
该职位涉及为潜在客户进行课程咨询，主动联系用户线索，并为现有客户提供优质客户服务。学生顾问将是我们的团队中不可或缺的一员，帮助我们持续为学习者社区提供高质量的教育服务和支持。
工作职责：
- 负责为客户注册试听课，系统中创建新班级，管理学生在班级间的转班，处理学生退款，并负责课程资料的邮寄。
- 根据学生的学习进度推荐合适的课程，确保教育服务的顺利开展。
- 在需要时协助教学人员完成其他任务，如收集学生反馈、协调教师时间表以及参与课程质量评估。
任职要求：
- 本科及以上学历，对教育相关领域有浓厚兴趣。
- 学习能力强，能够快速掌握工作所需的基本知识，具有较强的服务意识。
- 责任心强，工作细致，具备良好的沟通和解决问题的能力。
- 有1–3年教育相关客服经验者优先，但非必需。
- 英语和中文双语能力熟练。
查看英文原文
Job Opportunity: Customer Service Representative
Location: Remote
Job Type: Full-Time Contractor (40 Hours Per Week)
Pay Range:$20/hour (Base) + $20/per successful long-term class conversion (Bonus)
About Think Academy:
TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.
Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.
In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).
About the Role:
The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.
This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.
Job Responsibilities:
- Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
- Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
- Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.
Job Qualifications:
- Bachelor's degree or above, has strong interest in Education-related fields.
- Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
- Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
- 1–3 years of experience in the education-related customer service field is a plus, but not required.
- Bilingual proficiency in both English and Mandarin is Required.
Working hours reference:
- Eastern Time: Wednesday to Sunday 2PM-10PM
The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.
Think Academy's Commitment to DEI
Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities
At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.
If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.
Originally posted on Himalayas