Epic Senior Analyst, Cheers/Hello World
现在的员工：如果你是迈阿密大学目前的工作人员，教师或临时雇员，请点击这里登录 Workday 以使用内部申请程序。了解如何申请教师或工作人员职位，请查看此提示表。迈阿密信息技术和系统系为全日制 Epic 高级分析师提供了一个令人兴奋的机会，即 Cheers/Hello World. Epic 高级分析师，Cheers/Helo World 启动了实施，构建和修改复杂应用程序，并与关键利益相关者，最终用户和应用团队成员合作，优化应用程序配置，功能和访问性。现任员工支持年级工作人员日常运作和解决应用程序问题。核心责任：· 与关键利益相关者，最终用户和应用程序团队成员合作优化应用程序的配置，功能和访问。· 为应用程序终端用户提供首要的支持联系方式。·启动了应用程序的设计，开发，实施和维护。·启用了测试的所有阶段以及工作流程设计的文档。·执行了临床工作过程中的信息技术分析并验证了对工作流程的影响。·启動了识别问题的并引导了解决问题的工作。· 支持年轻员工评估和解决服务门票，确定和实施应用程序变更，检索请求数据以及执行日常操作。· 与培训人员合作对应用程序变化和新功能进行文档和培训策略的开发。·与利益相关者，商界和最终用户合作以确保该应用程序满足 UHealth 的业务/临床需求。·参与电话轮换并支持并参加适用的委员会。·保持与团队成员定期沟通，包括参加每周项目团队会议。· 继续与领导层进行项目和问题的状态审查。· 保持对 UHealth 的政策，程序和业务运营知识。· 遵守大学和单位级的政策和程序并保护大学资产。部门特定职能：作为高级史诗分析师 Cheers/Hello World,你将负责：· 提供监督和领导给 Associate
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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Senior Analyst, Cheers/Hello World.
The Epic Senior Analyst, Cheers/Hello World initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.
Core Responsibilities:
- Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
- Serves as a primary support contact for application end‐users.
- Initiates the design, development, implementation, and maintenance of the application.
- Initiates all phases of testing and the documentation of workflow design.
- Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
- Initiates the identification of issues and guides the work to resolve them.
- Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
- Collaborates with trainers on application changes and new features to develop documentation and training strategies.
- Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
- Participates in on-call rotations and support and attend and participates in, applicable committees.
- Maintains regular communication with team members, including participating in weekly project team meetings.
- Reviews the status of projects and issues on an ongoing basis with leadership.
- Remains knowledgeable about UHealth’s policies, procedures, and business operations.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions:
As a Senior Epic Analyst – Cheers/Hello World, you will be responsible for:
- Providing oversight and leadership to Associate Epic Analysts and Epic Analysts on the team
- Initiating the implementation, build, and modification of the application
- Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access
- Supporting junior staff members in day-to-day operations and resolving application issues
As a Senior Epic Analyst – Cheers/Hello World, you will:
- Serve as a primary support contact for application end‐users
- Initiate the design, development, implementation, and maintenance of the application
- Initiate all phases of testing and the documentation of workflow design
- Perform the analysis of new releases and validate the impacts to the workflow
- Initiate the identification of issues and guide the work to resolve them
- Support junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations
- Collaborate with trainers on application changes and new features to develop documentation and training strategies
- Work with stakeholders, business community, and end users to ensure the application meets UHealth's business/clinical needs
- Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings
- Mentor and transfer knowledge to Junior staff members
- Take the lead in team application projects as assigned by Senior Manager
- Maintain regular communication with team members, including participating in weekly project team meetings·
- Review the status of projects and issues on an ongoing basis with leadership
- Become knowledgeable about UHealth’s policies, procedures, and business operations
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree in relevant field
- Epic Cadence/Referrals, Cheers – Call Management, Ambulatory or MyChart certification required
- Epic Cheers or Hello World certification/badge or experience preferred
- Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization
- At least 3 years of Epic build experience
- Previous operational, project management, and organizational skills
- MyChart, including Open/Direct/Ticket/Fast Pass scheduling, Outbound Patient Messages and Communication Preferences preferred
- Cheers, including CRM, Campaigns, Telephony Integration and working experience with WQs preferred
- Hello World, including Outbound Text/Voice/Email communication, Reports and Communication Preferences preferred
- Knowledge of areas that integrate with Cadence, including scheduling, check‐in, registration, benefits, referrals and orders preferred
- Ability to work evenings, nights, and weekends as necessary.
- Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel
- Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
- Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
- Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
- Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
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StaffOriginally posted on Himalayas