高级设计项目经理，核心业务工作流
Sr. Staff Design Program Manager, Core Business Workflows
最初, 工程师Fred Luddy编写了一段代码, 自动化了同事Phyllis的繁琐任务。她感动得喜极而泣。那一刻启发了Fred创建一家公司, 让每个人都能摆脱琐事, 专注于有意义的工作。如今, ServiceNow 是业务重塑的AI控制中心。我们的 ServiceNow AI 平台整合任何AI、任何数据和任何工作流程——帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化, 让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们, 让AI为人们工作。
团队与职位:
在 ServiceNow, 我们拥抱来自各种专业和人生背景及文化的人才。这种多样性激发了团队的热情和创造力, 推动了产品的创新。
我们是体验倡导者, 负责领导灵活且全面的项目和流程的成功执行和交付, 以实现令人愉悦的产品体验。我们天生就是创意问题解决者和团队领导者, 致力于建立有影响力的关系, 提升团队凝聚力, 并提高研究、设计和产品内容流程的效率。
员工体验负责数百万人在数千家公司中如何完成工作的未来——一个入口, 而不是HR、IT、财务和其他每个业务单元中分散的十几个系统。这个入口由代理体验和专用助手驱动: 专门构建的代理和连接器可以进入业务单元系统并完成工作, 而不仅仅是回答相关问题。
了解更多关于我们的团队信息: https://www.linkedin.com/company/servicenow/life/userexperience/
在这个职位中你将从事的工作:
· 作为设计副总裁及其领导团队的战略合作伙伴, 推动团队沟通、运营节奏和可操作计划, 提高对齐度、执行力和组织有效性。
- 通过识别风险、发现机会、塑造叙述和促进设计及跨职能领导团队的知情决策, 推动高管层面的规划和组织对齐。
- 领导组织性举措, 提高跨团队的清晰度、对齐度和效率, 确保设计组织能够通过增长和转型成功扩展。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**Team & Role:**
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
We are Experience advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. We are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the research, design, and product content processes.
Employee Experience owns the future of how work gets done for millions of people, across thousands of companies — one entry point, instead of a dozen disconnected systems scattered across HR, IT, Finance, and every other business unit. That front door is powered by agentic experiences and specialized assistants underneath: purpose-built agents and connectors that reach into BU systems and complete work, not just answer questions about it.
Learn more about our team here: [https://www.linkedin.com/company/servicenow/life/userexperience/](https://www.linkedin.com/company/servicenow/life/userexperience/)
**What you get to do in this role:**
- Serve as a strategic partner to the Design VP and their leadership team, driving team communications, operating cadences, and actionable plans that improve alignment, execution, and organizational effectiveness.
- Drive executive-level planning and organizational alignment by identifying risks, surfacing opportunities, shaping narratives, and enabling informed decision-making across design and cross-functional leadership teams.
- Lead organizational initiatives that improve clarity, alignment, and effectiveness across teams, ensuring the design organization can scale successfully through growth, transformation, and changing business priorities.
- Lead cross-functional product development programs from strategy through delivery, applying a strong understanding of the product development lifecycle while advocating for Design and UX priorities, quality, and impact.
- Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within our Experience Team and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness.
- You’ll implement scalable processes or solutions to effectively plan and manage multiple UX projects to meet our objectives.
- Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.
- Identify connections and reconcile possible collisions between different product offerings, features, and platforms.
- Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key product development stakeholders.
#### Qualifications
**Preferred Qualifications:**
- 10+ years of project/program management experience in mid/large size companies, ideally on a product design or experience team.
- Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances.
- Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond.
- Educates cross-functional peers about their discipline and advocates for its value.
- Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.
**Basic Qualifications:**
- BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
- Experience working on and managing large projects or programs with cross-functional teams.
- Deliver solutions and strategies while mitigating or removing obstacles.
- Experience utilizing software to keep projects organized, track metrics, and report on progress.
For positions in this location, we offer a base pay of **$171,900 - $300,800**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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