认证入职专员
Credentialing Onboarding Specialist
Privia Health™ 是一家以技术驱动的全国性医生赋能公司，与医疗集团、医保机构和医疗系统合作，优化医生执业，提升患者体验，并在面对面和虚拟环境中为提供高价值护理的医生提供奖励。Privia 平台由行业顶尖人才和卓越的医生领导团队打造，包含可扩展的运营体系和端到端的云技术，从而降低不必要的医疗成本，实现更好的治疗效果，改善患者健康状况和医生的福祉。
认证入职专员在为新医疗保健提供者提供顺畅、高接触度的入职体验中发挥关键作用。在一般监督下，该职位通过收集必要的文件、将准确的医生数据输入内部平台，并审查已完成的申请以确保其完整且准备好进行处理，来支持整个认证和医保注册流程。入职专员作为响应迅速的协调员，确保所需任务准确且按时完成，以支持目标医生入职日期。
主要工作职责：
• 作为可接触、有支持性的联系人，指导新入职医生完成必要文件和基本期望。
• 提供响应迅速、礼貌且注重细节的客户服务，确保医生在整个初始入职步骤中感到被支持和了解。
• 维护持续的跟踪记录，并向医生、认证/注册团队和当地诊所经理传达常规状态更新。
• 及时将复杂问题、缺失文件或潜在的时间延误上报给团队主管或经理。
• 向医生请求、收集并验证基础文件（例如执照、DEA 证书、学位证书、医疗责任保险、同行推荐）。
• 审查收到的认证和医保注册申请、CAQH 简历和支持材料，确保其完整、准确并准备好进行认证和注册处理。
• 在内部数据库中创建和更新医生档案，确保高度准确并符合标准化格式。
• 与跨职能行政团队（运营、实施、认证、注册）紧密合作，高效传递已验证的医生信息。
• 其他职责如分配。
查看英文原文
Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.
The Credentialing Onboarding Specialist plays a critical role in delivering a smooth, high-touch onboarding experience for new healthcare providers. Working under general supervision, this position supports the end-to-end credentialing and payer enrollment processes by gathering essential documentation, entering accurate provider data into internal platforms, and reviewing completed applications to ensure they are complete and ready for processing. The Onboarding Specialist acts as a responsive coordinator, ensuring required tasks are completed accurately and on time to support target provider start dates.
Primary Job Duties:
• Serve as an accessible, supportive point of contact for onboarding providers, guiding them through required paperwork and baseline expectations.
• Deliver responsive, polite, and detail-oriented customer service to ensure providers feel supported and informed throughout the initial onboarding steps
• Maintain ongoing tracking records and communicate routine status updates to providers, the Credentialing/Enrollment teams, and local practice managers.
• Escalate complex issues, missing documentation, or potential timeline delays to team leads or managers in a timely manner.
• Request, collect, and verify foundational documents from providers (e.g., licenses, DEA certificates, diplomas, malpractice insurance, peer references).
• Review incoming credentialing and payer enrollment applications, CAQH profiles, and supporting packages to ensure completeness, accuracy, and readiness for credentialing and enrollment processing.
• Create and update provider profiles in internal databases, ensuring high accuracy and compliance with standardized formatting.
• Work closely with cross-functional administrative teams (Operations, Implementation, Credentialing, Enrollment) to transfer verified provider information efficiently.
• Other duties as assigned
• 1+ years of experience in healthcare administration, medical staff services, or provider enrollment/credentialing
• 1+ years of provider-facing customer service experience
• Fundamental understanding of CAQH, provider licensure, and general enrollment documentation requirements.
• Proficiency with Google Workspace
The salary range for this role is $63,000.00-$67,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.