Primary Tax Support Advisor
自由税务服务职位标题：初级税务支持顾问部门/商业单位：向内部税务支持经理报告 状态：全日制/兼时/季节性 FLSA 工作情况：不免费工作总结 我们正在寻找一位有知识和经验的初级税收支持顾问，加入我们的动态团队。作为初级税力支持顾问你将负责为该领域提供快速，专业和礼貌的支持。预计你具有优秀的沟通技能以及独立和团队环境内工作的能力。每个人都会接受在就业期间的税务技术培训。提供个人和企业税收申报服务，通过各种通讯道，包括进出电话以及自由税票系统。·对税务法律，法规和裁决进行全面研究，以保持最新发展情况的更新并提供准确信息和指导。·根据需要做出税务准备和税收申報审查。·遵守内部程序手册所文档化的政策。· 充分和准确地记录客户问题，以及相关信息和决议，以保持全面的记录。· 迅速向监督者沟通具有影响力的问题，确保适当关注和快速行动。· 需要能够按计划工作夜晚和周末。· 在内部和外部的所有互动中缓解和耐心工作的能力。·参与各种部门项目和团队会议。资格。· 优秀的组织和时间管理技能，在快节环境中优先事项并满足截止日期的能力。· 有效的沟通和人际交往技能，以与客户和同事合作。· 一种主动自动化方法，证明了独立工作的能力以及作为团队的一部分。教育和经验 · 1年以上税务或会计或税务准备方面的经验 物理要求 本职位主要涉及在桌子上工作，需要长时间坐在电脑或工作站上并执行任务。使用通信设备可能需要多达8个小时的工作日内进行交流，例如耳机。
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Liberty Tax Service
Job Title:Primary Tax Support Advisor
Department/Business Unit:Tax Support
Reports to:Internal Tax Support Manager
Status:Full time/Part time/Seasonal
FLSA Status:Non-Exempt
Job Summary
We are seeking a knowledgeable and experienced Primary Tax Support Advisor to join our dynamic team. As a Primary Tax Support Advisor, you will be responsible for providing prompt, professional, and courteous support to the field. You are expected to have excellent communication skills and the ability to work independently and within a team setting. Everyone will undergo technical tax training during employment. This position has room to become a permanent position as well as the ability to move to our Advanced or Senior Tax Advisor positions.
Responsibilities/Duties
- Delivering tax support services for individual and business tax returns through various communication channels, including inbound and outbound calls and the Liberty Tax ticketing system.
- Conduct comprehensive research on tax laws, regulations, and rulings to stay updated on the latest developments and provide accurate information and guidance.
- Tax preparation & tax return reviews based on need.
- Adhere to the policies as documented in the Internal Process Manual.
- Thoroughly and accurately documenting customer issues, along with the relevant information and resolutions, to maintain comprehensive records.
- Promptly communicating high-impact issues to supervisors, ensuring appropriate attention and swift action.
- Need to be able to work nights and weekends as scheduled.
- Ability to de-escalate and work patiently in all interactions, both internally & externally.
- Participation in various department projects and team meetings.
Qualifications
- Excellent organizational and time management skills, with the ability to prioritize and meet deadlines in a fast-paced environment.
- Effective communication and interpersonal skills to collaborate with clients and colleagues.
- A proactive and self-motivated approach, demonstrating the ability to work independently and as part of a team.
Education and Experience
- 1+ Years Experience in taxation and/or accounting or tax preparation
Physical Requirements
The position involves working primarily at a desk, requiring extended periods of time sitting and performing tasks on a computer or workstation. The use of a communication device, such as a headset, may be necessary for up to eight hours during the workday to engage in effective communication with clients and colleagues. Cameras are required for team meetings.
Work Environment
This position will require the employee to work at one of our corporate offices in Hurst, TX or Virginia Beach, VA or remote. As an employer, we are looking for employees that convey our R.E.A.L mission and values. We encourage team bonding & interacting with colleagues. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions.
Liberty Tax is an equal opportunity employer.
Originally posted on Himalayas