学习体验设计师
Learning Experience Designer
简介
在RPM，我们从事的是非凡的事业。我们相信以员工为本是成功之道，因此我们提供行业领先的薪酬、全面的福利，并通过职业培训和教育提供晋升路径。加入我们，从今天开始你的非凡旅程。
宗旨声明：我们的宗旨是打造一个充满活力、面向未来的劳动力，推动物业管理行业的变革。通过RPM学院，我们让学习对所有人变得触手可及——提供技术技能培养、领导力发展和职业成长机会，使员工能够为住户、客户和彼此创造非凡的体验。
职位概述
在RPM Living，作为学习体验设计师，你将负责为全美RPM Living的公寓物业和公司办公室的员工设计和开发学习体验。你将使用多种学习方式（eLearning、微学习、讲师授课课程、现场体验等）来支持员工在销售、维修、领导力等多个技能领域的学习。
职责
- 使用eLearning、讲师授课培训、微学习视频、在职培训等多种学习方式，设计和开发满足运营环境需求的学习解决方案。
- 应用成人学习理论设计流程；与领域专家合作，整合反馈并推荐有效填补各类岗位技能差距的方法。
- 使用项目管理技能，管理中小型内容开发项目。
- 持续提升团队学习设计标准，紧跟行业趋势，引入支持学习效果和内容开发效率的最佳实践。
- 作为学习管理系统专家和高级用户，充分利用技术以实现最佳学习体验。
- 开发知识评估，了解学习效果和机会。根据评估结果和反馈持续改进内容。
- 教育与经验
- 具有2年以上使用混合学习方法进行教学设计的经验
- 对成人学习理论有深入理解
- 熟练使用Articulate 360
- 具有Vyond、Camtasia或类似视频工具的实际操作经验
- 具有分析学习相关数据集的经验
- 能够创建并遵循项目计划
查看英文原文
Overview
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Purpose Statement: Our purpose is to create a thriving, future-ready workforce that transforms the property management industry. Through RPM Academy, we make learning accessible to all—delivering technical skillbuilding, leadership development, and career growth opportunities that empower associates to create extraordinary experiences for residents, clients, and each other.
Position Summary
As a Learning Experience Designer at RPM Living, you’ll play a key role in shaping and continuously improving the learning experiences that prepare our associates to succeed in their roles.
This role goes beyond traditional instructional design and eLearning development. You’ll partner with subject matter experts, business leaders, and the Learning & Development team to optimize role-specific learning experiences from end to end—identifying opportunities to simplify, modernize, and improve how associates learn and apply new skills.
You’ll bring a modern learning mindset to your work, using the right approach for the learning need rather than defaulting to traditional courses. This may include eLearning, short-form videos, microlearning, job aids, practical activities, simulations, facilitated experiences, performance support, and emerging learning technologies.
We’re looking for someone who is curious, creative, comfortable challenging the status quo, and excited to experiment with new ways of helping people learn. You’ll stay current with learning industry trends and translate those ideas into practical, engaging, and scalable experiences for associates in multifamily roles.
Responsibilities
- Design and optimize role-specific learning experiences that build the knowledge, skills, and confidence associates need to succeed.
- Partner with subject matter experts, business leaders, and Learning & Development to translate business and learner needs into engaging, practical, and learner-centered solutions.
- Leverage a modern learning ecosystem—including eLearning, short-form content, microlearning, live training, video, practice, simulations, job aids and performance support—selecting the right solutions for each need.
- Develop digital learning experiences using tools such as Articulate 360, Synthesia, and emerging learning technologies.
- Lead learning projects from concept through launch, managing discovery, timelines, priorities, stakeholders, deliverables, and multiple concurrent projects.
- Facilitate learning experiences, workshops, design sessions, and stakeholder discussions with confidence.
- Stay current on learning trends, technologies, and best practices and identify opportunities to evolve RPM’s learning ecosystem.
- Evaluate and continuously improve learning experiences using learner feedback, data, assessment results, and business needs.
- Collaborate across Learning & Development to create scalable, connected learning experiences and serve as a resource for learning technology and LMS capabilities.
Education and Experience
- 2+ years of experience in instructional design, learning experience design, or a related Learning & Development role. Experience designing learning solutions for a frontline audience preferred.
- Demonstrated experience developing eLearning, microlearning, performance support and digital learning solutions using tools such as Articulate 360, Synthesia and/or similar technologies. Experience developing and editing video content.
- Ability to translate complex information into simple, engaging, and actionable learning experiences.
- Strong project management skills with the ability to manage multiple priorities, stakeholders, and deadlines.
- Comfortable facilitating learning experiences, workshops, meetings, and stakeholder discussions.
- Demonstrated ability to use data and feedback to continuously improve learning solutions.
- Experience with learning management systems and learning technology platforms.
- Experience creating learning solutions using WalkMe or similar digital adoption platforms is a plus.
- Strong collaboration and communication skills, with the ability to build partnerships in a virtual environment.
Qualifications
Physical Requirements:
- May be required to sit or stand for extended periods of time
- Must be able to read documents, computer screens and data
- Must be able to hear and understand verbal communications in person and over the phone or computer
- May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
- Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment:
· This role is eligible for remote.
Company Information
Join RPM Living and experience exceptional benefits designed to enhance your life.
- Weekly pay for all associates working onsite at an apartment community
- Comprehensive healthcare coverage available for all full-time, regular associates
- Employer-paid employee assistance, mental health, and wellness programs
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance
- 401(k) with robust company match
- Opportunities for professional development, career growth, and role-based learning plans
- Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
- Paid time off plus floating holidays and volunteer days
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.
Originally posted on Himalayas