持证客户关怀代理-晚班
Licensed Customer Care Agent- Evening Shift
Pumpkin是IPH的子公司，为狗和猫提供高端意外和疾病保障以及健康计划。自2020年成立以来，我们的计划帮助家庭负担得起先进的诊断和治疗——从常规到重症护理——让宠物活得更久、更健康。
我们全国范围内的200多名团队成员将宠物健康专业知识与定制技术相结合，使无妥协的护理成为可能。Pumpkin对兽医护理的科学和财务的深入了解，使其成为我们全国超过10,000名兽医专业合作伙伴的宝贵资源，也是我们被十位 surveyed 兽医中的九位所信任的原因之一。
我们的消费者也喜欢我们。我们在Google上是排名第一的宠物保险品牌，在TrustPilot上获得4.9星评分，并且是美国增长最快的宠物健康公司之一。我们已经为超过23万只宠物投保，并自推出以来支付了超过1.76亿美元的理赔。Pumpkin还提供PumpkinNow，这是唯一一项可以为符合条件的理赔在宠物主人支付兽医账单之前就进行赔付的紧急付款服务——使它成为宠物保险中最快理赔体验之一。除了意外和疾病，Pumpkin Wellness Club提供预防性护理计划，帮助支付从常规兽医就诊到美容的一切费用。
在Pumpkin，我们认为宠物父母就是父母。虽然与宠物一起生活不同于抚养人类孩子，但责任、承诺和爱同样深刻。正是这种信念让我们存在：帮助父母为他们所爱的人选择最好的护理——毫无妥协。
职位摘要：
Pumpkin正在寻找一名持牌客户关怀专员，向客户关怀主管汇报。这位友好且有动力的个人将负责通过电话、电子邮件、短信、聊天和社交媒体研究并回应保险和非保险的客户服务查询。保险代理还将在这个角色中发挥关键作用，处理新客户的注册、理赔和履行任务。理想的候选人友好、有动力，并总是寻找新的方式来提供卓越的体验。此职位的班次为东部时间12:00-8:30。
工作地点：远程 – 美国
主要职责：
· 通过电话、电子邮件、短信、聊天和社交平台等多渠道，及时高效地为客户提供卓越的客户服务
· 运用解决问题的技能解决客户问题，纠正不良体验，并与客户保持良好的关系
查看英文原文
Pumpkin, a subsidiary of IPH, offers premium accident & illness coverage and wellness plans for dogs and cats. Founded in 2020, our plans help families afford advanced diagnostics and treatments – from routine to critical care – so their pets can live longer, healthier lives.
Our nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care without compromise possible. Pumpkin’s deep understanding of the science and finance of veterinary care makes us an asset to our more than 10,000 nationwide veterinary professional partners and is one reason we are trusted by nine out of ten surveyed veterinarians.
Our consumers love us, too. We are the #1-rated pet insurance brand on Google, have a 4.9-star rating on TrustPilot and are one of the fastest-growing pet health companies in the US. We have insured over 230,000 pets and paid more than $176 million in claims since launch. Pumpkin also offers PumpkinNow, the only urgent pay service that can pay pet parents for eligible claims before they pay vet bills — making it one of the fastest claims experiences in pet insurance. Beyond accidents and illnesses, Pumpkin Wellness Club provides preventive care plans that help pay for everything from routine vet visits to grooming.
At Pumpkin, we believe pet parenthood is parenthood. While life with pets looks different than raising human children, the responsibility, commitment, and love run just as deep. That belief is why we exist: to help parents choose the best care for their loved ones – without compromise.
Job Summary:
Pumpkin is seeking a Licensed Customer Care Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience. The shift for this role will be 12:00-8:30pm EST.
Job Location: Remote – United States
Main Responsibilities:
· Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
· Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
· Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
· Answer customer questions and provide insurance and non-insurance related information
· Educate customers on our full product offerings and take the initiative to help them buy additional coverage
· Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
· Use ticketing software, back office software, and other digital tools to manage and track performance
· Data entry for the above tasks
· Other duties as assigned
Basic Qualifications:
· Prior experience in customer service role involving a high degree of customer interface
· Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
· Roll-up-your-sleeves mentality – does what it takes to get the job done
· Excellent verbal and written skills
· Administrative and computer skills
· Great attention to detail with every task
· Entrepreneurial interest and a passion for pets
· Existing Property & Casualty Insurance License
Hourly Pay Rate: $20.19.
This position is non-exempt and eligible for overtime.
This position is not eligible for additional incentive pay.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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Originally posted on Himalayas