客户支持助理
Customer Support Associate
作为客户支持专员，你将为美国医院和医疗机构的Aidin用户提供一流的客户服务。你将通过电子邮件、聊天和电话处理日常客户互动，提供专业知识，并在需要时升级复杂问题。你将与一个致力于兑现Aidin承诺的团队合作，打造一个患者每次都能及时转诊到最佳提供者的健康生态系统。
该职位向客户运营高级总监汇报。
成功的客户支持专员应具备以下能力：
- 在与客户的互动中展现出高度的自信、执行精度和解决问题的能力。
- 对客户产生深刻同理心，体现我们坚信每一次互动都是重要的、必须赢的机会。
- 在一个快速变化、以变革为核心优势的环境中协作工作。
- 在创业公司环境中茁壮成长，对职业发展充满雄心，对自己的工作成果负责，并每天寻找提升自己和团队的机会。
日常工作中，你将：
- 回复客户的邮件、聊天和电话。
- 掌握Aidin产品和服务的专家级知识。
- 与团队成员协作，确保准确报告、适当的渠道覆盖、知识共享以及收集客户反馈供Aidin其他部门和职能使用。
- 参与Aidin的各项工作中，包括但不限于新客户的入职和培训、支持我们的预认证流程，并根据需要参与各种任务以支持我们不断增长的业务。
- 始终以最佳状态出现，保持不懈的乐观精神和积极进取的态度，这种态度体现在你所做的每一件事中。
你将带来的：
- 3年以上客户支持经验。
- 在科技领域追求职业发展的抱负。
- 具备好奇心和解决问题的能力，能培养对解决复杂情况的主人翁意识和自豪感。
- 积极的态度，包括自我反思和持续改进作为核心原则。
- 在动态环境中具备适应力和韧性，以协作的方式实现结果。
- 有创业公司、B2B SaaS技术及/或医疗IT领域知识者优先。
查看英文原文
As a Customer Support Associate, you'll provide best in class service for our Aidin users in hospitals and provider facilities throughout the United States. You'll manage daily engagements through email, chat, and over the phone, providing subject matter expertise and escalating complex issues when needed. You'll work with a team committed to delivering on Aidin's promise, to create a health ecosystem where patients transition, on-time, to the best provider every time.
The role reports to the Senior Director, Client Operations.
A successful Customer Support Associate will demonstrate the ability to:
- Bring a high level of confidence, a high fidelity of execution, and a high capacity for problem solving to our engagements with customers.
- Develop a deep empathy for our customers, reflecting our belief that every interaction is an important, must-win opportunity.
- Work collaboratively in a fast-paced environment that embraces change as a core strength in the delivery of great customer support.
- Thrive in a startup environment, ambitious about your professional growth, owning the outcomes of your work, and finding opportunities to improve yourself and your team daily.
Day-to-day, you will:
- Answer emails, chats, and phone calls from our customers.
- Develop an expert working knowledge of Aidin products and services.
- Collaborate with teammates to ensure accurate reporting, appropriate coverage of our channels, knowledge sharing, and the gathering of customer feedback for other departments and functions at Aidin.
- Contribute to efforts across Aidin, including, but not limited to, onboarding and training new customers, supporting our pre-cert workflows, and engaging as needed in a wide variety of tasks in support of our growing business.
- Show up, ready to deliver your best, with a relentless optimism and can-do spirit that is reflected in everything you do.
What you’ll bring:
- 3+ years of experience in customer support.
- Ambition for growing your professional career in technology.
- Curiosity and problem-solving skills that foster a sense of ownership and pride in providing solutions to complex situations.
- A positive attitude, that includes self-reflection and continuous improvement as core principles.
- Adaptability and resilience in a dynamic environment, with a collaborative approach to achieving results.
- Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred.
Culture and Values:
At Aidin, our team is guided by four core values that shape everything we do:
- Lead, Do Not React: Think big-picture, long-term, and do the right thing. We want team members who take initiative and lead with vision, rather than simply reacting to circumstances
- Make a Difference: For us, outcomes are everything. Be the solution. We value making a tangible impact through every event and initiative
- Embrace Uniqueness: Boldly be who we are. Individuality and authenticity are strengths that we bring to our work
- Celebrate the Doer: We celebrate action and the people who make it happen. If you thrive on taking initiative and seeing real results, you’ll fit right in
About Aidin
The Aidin platform enables efficient and effective care coordination, helping to ensure that patients are matched with the highest-quality post-acute care providers.
Our cutting-edge platform is designed to improve patient outcomes - reducing length of stay, streamlining care coordination, reducing readmissions, and enhancing communication between patients, their families, and their care teams.
Commitment to Diversity
At Aidin, we strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.
Salary: $65,000Originally posted on Himalayas