解决方案顾问总监
Director Solutions Consultant
职位描述
我们正在寻找一位充满活力、精力充沛且经验丰富的解决方案顾问加入我们的团队。理想的候选人应具备临床试验和科技解决方案的扎实背景，热衷于帮助客户优化其招募和实施流程。该职位需要与客户及内部跨职能团队紧密合作，并在每次客户会议中成为可见且值得信赖的声音。
此职位适合那些从客户互动中获得能量、学习速度快，并享受将复杂运营问题转化为清晰可行解决方案的人。
主要职责：
- 成为产品专家。深入掌握整个平台，包括其配置选项、工作流程、集成方式和限制。成为内部团队和客户的首选资源。
- 深入理解客户的痛点。了解申办方、CRO 和研究机构的运营现实：招募延迟、站点负担、筛选失败率、数据可见性以及法规和伦理审查委员会的限制。利用这些理解来塑造每项建议。
- 领导发现和解决方案设计。开展结构化的发现会议，识别需求（明确和隐含的），并设计符合平台功能与研究目标的定制解决方案。
- 提供有说服力的演示。构建并展示针对不同受众（从临床运营负责人到高管）的定制化、故事驱动的演示。
- 支持销售流程。与销售团队合作处理 RFP、RFI、沙盒评估、提案和范围定义。在项目中担任技术和运营方面的权威。
- 搭建客户与产品之间的桥梁。将结构化的客户反馈、市场趋势和竞争洞察带回产品团队，以影响产品路线图。
- 确保顺利交接。确保售出的解决方案最终被交付，与客户成功和实施团队进行清晰、详细的交接。
- 构建可扩展的资产。创建演示环境、用例库、解决方案模板和内部培训材料。
任职要求：
- 生命科学、信息技术或相关领域的学士学位。
- 至少 3-5 年在解决方案咨询或其他类似角色的工作经验，最好是在临床试验或医疗技术领域。
- 至少 2-3 年在支持临床研究的申办方工作的经验。
- 对临床试验流程和法规有深入了解。
- 卓越的沟通能力。
查看英文原文
About the Role
We are seeking a dynamic, high-energy and experienced Solutions Consultant to join our team. The ideal candidate will have a strong background in clinical trials and technology solutions, with a passion for helping clients optimize their recruitment and conduct processes. This role involves working closely with clients and internal cross-functional teams, and you'll be a visible, credible voice in every client conversation you join.
This role suits someone who gets energy from client interaction, learns fast, and enjoys turning complex operational problems into clear, workable solutions.
Key Responsibilities:
- Become the product expert. Develop deep, hands-on mastery of the full platform, including its configuration options, workflows, integrations and limits. Be the go-to resource for internal teams and clients.
- Understand client pain points thoroughly. Learn the operational realities of sponsors, CROs and sites: enrollment delays, site burden, screen failure rates, data visibility, and regulatory and IRB constraints. Use that understanding to shape every recommendation.
- Lead discovery and solution design. Run structured discovery sessions, identify requirements (stated and unstated), and design tailored solutions that map platform capabilities to study goals.
- Deliver compelling demos. Build and present customized, story-driven demonstrations that speak directly to each audience, from clinical operations leads to executives.
- Support the sales cycle. Partner with Sales on RFPs, RFIs, sandbox evaluations, proposals and scoping. Serve as the technical and operational authority in pursuits.
- Bridge clients and Product. Bring structured client feedback, market trends and competitive insight back to Product to shape the roadmap.
- Enable handoffs to delivery. Make sure solutions sold are solutions delivered, with clean, well-documented handoffs to Customer Success and implementation teams.
- Build scalable assets. Create demo environments, use-case libraries, solution templates and internal training materials.
Qualifications:
- Bachelor's degree in Life Sciences, Information Technology, or a related field.
- Minimum of 3-5 years of experience in a solutions consulting or similar role, preferably in the clinical trials or healthcare technology sector.
- Minimum of 2-3 years of experience working at a sponsor supporting clinical studies
- Strong understanding of clinical trial processes and regulations.
- Excellent communication and presentation skills.
- Ability to translate complex technical concepts into clear, client-friendly language.
- Proven ability to manage multiple projects and meet deadlines.
- Strong problem-solving skills and attention to detail.
- Willingness to travel as needed.
Preferred Qualifications:
- Advanced degree in a relevant field.
- Experience with all facets of study startup, enrollment and conduct technologies/vendors used for clinical trials
- Familiarity with regulatory requirements such as FDA, EMA, and ICH guidelines.
Originally posted on Himalayas