Automation, Integration & AI Technology Consultant
工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个公司可以让每个人都从忙碌的工作中解放出来，以便他们能够专注于有意义的工作。今天，ServiceNow 是企业重塑的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都聚集在一起，帮助85%的富士 500®公司更聪明，快速和更好地工作。我们正在建设一种人工智能原生文化，技术和人才无法停止在一起。我们刚刚开始。加入我们来为人们提供人工智能的工作。关于角色。我们正在寻找一个经验丰富的技术顾问 (IC4) 来加入我们的巴西团队。这个职位需要在服务 Now 平台上拥有强大的技术背景，特别深入于集成，机器人流程自动化 (RPA),应用程序引擎，门户网站和核心平台开发。理想的候选人在实践中结合了技术专业知识与强有力的咨询和治理技能，并且已经证明了人工智能能力和现在协助实现的能力。你将在 ServiceNow 平台上设计并提供可扩展解决方案，遵循平台架构和发展最佳做法。· 领导服务 Now 和企业系统之间的复杂集成的技术设计和实施。·开发并实现利用 App Engine,工作流自动化和 RPA 能力的解决方案。·支持在 ServiceNow 生态系统内的门户网站和用户体验的设计和发展。·提供核心 ServiceNow 平台开发和配置方面的强大的专业知识。·设计和实施人工智能启用解决方案，特别关注 Now Assist 使用情况和采用。·将业务要求转换为坚实的技术解决方案，考虑到可扩展性，维护性和平台标准。·提供技术治理，确保解决方案质量，建筑一致性和遵守 ServiceNow 最佳实践。·与客户，建筑师，开发人员和业务利益相关者密切合作，指导技术决策并解决复杂的实施挑战。·作为可信赖的技术顾问，帮助客户最大化其 ServiceNow 投资价值。所需资格 ·在技术咨询，开发，架构或实施方面与 ServiceNow 平台工作的坚实的经验
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
About the Role
We are looking for an experienced Technical Consultant (IC4) to join our team in Brazil. This role requires a strong technical background across the ServiceNow platform, with particular depth in Integrations, Robotic Process Automation (RPA), App Engine, portals, and core platform development.
The ideal candidate combines hands-on technical expertise with strong consulting and governance skills, and has demonstrated knowledge of Artificial Intelligence capabilities and Now Assist implementation.
What you will do
· Design and deliver scalable solutions on the ServiceNow platform, following platform architecture and development best practices.
· Lead the technical design and implementation of complex integrations between ServiceNow and enterprise systems.
· Develop and implement solutions leveraging App Engine, workflow automation and RPA capabilities.
· Support the design and development of portals and user experiences within the ServiceNow ecosystem.
· Provide strong expertise in core ServiceNow platform development and configuration.
· Design and implement AI-enabled solutions, with particular focus on Now Assist use cases and adoption.
· Translate business requirements into robust technical solutions, considering scalability, maintainability and platform standards.
· Provide technical governance, ensuring solution quality, architectural consistency and adherence to ServiceNow best practices.
· Work closely with customers, architects, developers and business stakeholders to guide technical decisions and resolve complex implementation challenges.
· Act as a trusted technical advisor, helping customers maximise the value of their ServiceNow investment.
Required Qualifications
· Solid experience working with the ServiceNow platform in technical consulting, development, architecture or implementation roles.
· Strong hands-on experience with:· Integrations and APIs
· RPA / automation
· App Engine
· Portal development / user experiences
· ServiceNow core platform development
- Strong understanding of technical governance, development standards and scalable solution design.
- Demonstrated knowledge of Artificial Intelligence applied to enterprise workflows.
- Experience with or strong knowledge of Now Assist implementation and use cases.
- Ability to navigate complex technical environments and engage effectively with both technical and business stakeholders.
- Strong problem-solving and communication skills.
- Advanced English.
- Portuguese fluency.
- Preferred Qualifications
- Spanish language skills.
- ServiceNow certifications or relevant technical certifications.
- Experience working on complex enterprise implementations involving multiple systems and integrations.
- Experience advising customers on platform architecture, governance and adoption.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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