高级工程经理
Senior Engineering Manager
我们是谁
在Twilio，我们正在塑造通信的未来，一切都在家中的舒适环境中进行。我们为数十万家企业提供创新解决方案，并赋能全球数百万开发者打造个性化的客户体验。
我们致力于远程优先的工作方式，以及连接和全球包容的文化，这意味着无论你身处何地，你都是一个充满活力的团队的一部分，这个团队拥有多样化的经验，每天都在产生全球影响。随着我们继续革新世界互动的方式，我们不断学习新技能和经验，让工作真正令人满意。你的职业发展掌握在自己手中。
招聘与我们的工作方式
我们使用人工智能（AI）来帮助提高招聘流程的效率。但要说的是，每个招聘决定都是由真正的Twilions做出的！
此外，虽然我们是一家远程优先的公司，但你可能会被要求临时到现场参加团队聚会、部门会议或客户会议。
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在Twilio看到自己
加入团队，成为Twilio的下一任高级工程经理。
职位简介
作为通信身份领域的一名高级工程经理，你将领导负责号码迁移、托管和A2P消息的工程团队。你的团队负责的产品让客户能够将自有号码迁移到Twilio（号码迁移），使现有号码能够在不完全迁移的情况下支持消息传递（托管），并在大规模注册和运营符合规定的应用到个人（A2P）消息活动——这是决定客户消息是否能真正到达终端用户手机的关键入口。号码迁移和托管是高价值、定制化服务：每一次操作都会触及现有客户的生产号码，或者潜在客户的号码，这些号码已经在其他地方使用，并且需要在迁移过程中无缝继续工作。这使得运营成熟度成为我们提供的核心价值的一部分——精确执行、清晰沟通和可靠结果是赢得客户对通信身份领域的信任的关键。实现这一点需要与广泛的运营商、聚合商、行业注册机构进行深度、可靠的集成，并具备将这种复杂性转化为顺畅、可信赖客户体验的专业知识。这也意味着投资于高效、良好监控的运维工具，使你的团队和我们的内部支持组织能够清楚地了解每一个号码迁移、托管激活和活动——以便及时发现问题并解决。
查看英文原文
**Who we are**
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to [hundreds of thousands of businesses](https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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**Hiring and how we work**
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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**See yourself at Twilio**
Join the team as our next Senior Engineering Manager , Twilio’s Segment team.
**About the job**
As a Senior Engineering Manager on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).
**Responsibilities**
In this role, you’ll:
- Own and deliver robust, high-scale routing experiences for Data platforms & pipelines for Twilio Segment.
- Champion team growth and success, prioritizing mentorship and individual development.
- Architect and operate always-available, complex distributed systems in cloud environments.
- Guide technical decisions, articulating trade-offs between cost, performance, and reliability.
- Advocate for agile processes, continuous integration, and robust automation.
- Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects.
**Qualifications**
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
***Required:**
- 14+ years of engineering experience with a 5+ year proven track record managing software teams.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Proven experience managing multiple workstreams within the team.
- Demonstrated commitment to driving an AI-centric engineering mindset and providing mentorship on leveraging AI-enabled development platforms.
- Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.
- Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).
- Excellent communication, problem-solving, and operational excellence skills.
**Desired:**
- Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.
- Expert programming experience in Go or similar object-oriented languages.
- Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).
- Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).
- Familiarity with AI/ML technologies.
- Experience managing and operating AWS infrastructure
- Experience working in a geographically distributed team.
**Location**
This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
**Travel**
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
**What We Offer**
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
**Twilio thinks big. Do you?**
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions)
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**Stay alert to recruitment fraud**
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ [twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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**Twilio is proud to be an equal opportunity employer.** We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.