Senior Application Support Engineer
我们的客户是技术咨询公司，为高科技部门提供运营和工程服务。他们支持云和分布式环境中的平台和基础设施团队，帮助维持可靠应用程序，提高运营性能并解决复杂生产问题。角色我们的客户正在寻找一名高级应用支持工程师来支持 Linux,Kubernetes 和 AWS/云环境中运行的关键微服务基于应用程序。该职位侧重于生产支持，事件响应，应用程序故障排除和分布式系统可靠性。你将与开发和平台工程团队密切合作，解决技术问题，改善运营流程并保持稳定的生产服务。关键责任 · 在 Linux,Kubernetes 和云环境中支持和维护基于微服务的应用程序。·监测应用程序和服务健康，并应对生产事件，停机和性能问题。·使用日志，指标，监控工具和系统诊断来诊断应用和平台问题的问题。· 与开发和基础设施团队紧密合作以解决应用程序，服务和平台相关的问题。· 执行根源分析，并为长期可靠性改善做出贡献。· 维护跑本，故障解决指南和操作文档。· 确定自动化重复支持和运营任务的机会。· 向初级工程师提供技术指导和辅导。· 参加支持24小时生产环境的轮流通话时间表。资格 · 3年以上支持生产应用程序，分布式系统或类似环境的经验。· 深入了解 HTTP/HTTPS,API,TLS/SSL 证书以及应用连接，有经验解决服务层面的问题。· 经验支持微服务架构，包括部署，服务通信，可扩展性和应用程序可靠性。· 与 Linux,Kubernetes 或容器平台以及 AWS 或其他云环境工作实践经验。· 使用监控，记录，指标和可观察工具调查事件并评估应用程序健康的经验。•熟悉 Git 基于 Bash,Python 或类似语言的工作流程和脚本编写操作自动化。好处有经验支持。
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Our client is a technology consulting company providing operational and engineering services to the high-tech sector. They support platform and infrastructure teams across cloud and distributed environments, helping maintain reliable applications, improve operational performance, and resolve complex production issues.
The Role
Our client is looking for a Senior Application Support Engineer to support business-critical, microservices-based applications running across Linux, Kubernetes, and AWS/cloud environments.
The role focuses on production support, incident response, application troubleshooting, and distributed system reliability. You will work closely with development and platform engineering teams to resolve technical issues, improve operational processes, and maintain stable production services.
Key Responsibilities
- Support and maintain microservices-based applications across Linux, Kubernetes, and cloud environments.
- Monitor application and service health and respond to production incidents, outages, and performance issues.
- Diagnose application and platform problems using logs, metrics, monitoring tools, and system diagnostics.
- Work closely with development and infrastructure teams to resolve application, service, and platform-related issues.
- Perform root cause analysis and contribute to long-term reliability improvements.
- Maintain runbooks, troubleshooting guides, and operational documentation.
- Identify opportunities to automate repetitive support and operational tasks.
- Provide technical guidance and mentorship to junior engineers.
- Participate in a rotational on-call schedule supporting a 24/7 production environment.
Qualifications
- 3+ years of experience supporting production applications, distributed systems, or similar environments.
- Strong understanding of HTTP/HTTPS, APIs, TLS/SSL certificates, and application connectivity, with experience troubleshooting service-level issues.
- Experience supporting microservices architectures, including deployments, service communication, scalability, and application reliability.
- Hands-on experience working with Linux, Kubernetes or container platforms, and AWS or other cloud environments.
- Experience using monitoring, logging, metrics, and observability tools to investigate incidents and assess application health.
- Familiarity with Git-based workflows and scripting using Bash, Python, or similar languages for operational automation.
Nice to Have
- Experience supporting API gateways, messaging platforms, or shared platform services.
- Exposure to DevOps or Site Reliability Engineering environments.
- Relevant cloud or Kubernetes certifications such as CKAD or AWS certifications.
Originally posted on Himalayas