运营线管理专员及负责人
Operations Line Management Specialist and Lead
**运营线管理专员及主管**
你是否是一位热衷于培养高绩效团队并创造卓越员工体验的有激情的领导者？在Veramed，我们正在寻找一位经验丰富的运营线管理专员及主管，以在塑造统计编程、生物统计学和数据管理专业人员的成长、表现和发展方面发挥关键作用。这是一个独特的机会，可以领导和激励一个大型运营团队，影响整个业务中的领导力最佳实践，并为学习、发展和组织卓越的战略方向做出贡献。加入我们协作且以员工为中心的文化，你将有机会对个人职业和Veramed作为领先的生物统计学CRO的持续成功产生深远影响。
**为什么加入Veramed？**
在Veramed，我们的员工是所有事情的核心。我们营造一个支持性、灵活且包容的环境，让员工能够成长、创新并实现自己的全部潜力。你将与运营和业务领导者密切合作，推动管理卓越，倡导职业发展，并为你的团队提供全面支持和富有参与感的文化。
**职责**
运营线管理专员及主管负责“Org”中约40名统计学家、程序员或数据管理员的直接管理和职业发展。该职位将支持Veramed的运营和战略目标，以建立管理卓越、高绩效和职业发展文化，并通过在Veramed线经理群体中推广管理最佳实践，以及为学习与发展（L&D）和组织发展策略做出贡献来支持专业发展总监。
**主要职责**
以下列出的工作任务概述了该职位的范围。根据当前的业务需求，这些任务的应用可能会有所不同。
**直接管理：**
• **负责直接下属，职责包括**：
o 对从初级到高级的所有层级的个人进行直接管理。
o 监控并根据需要采取行动，确保你的团队得到充分利用，并与他们的可计费目标保持一致。
o 与你团队的运营负责人合作，确保他们达到最高水平的表现，并在职业上不断进步。
查看英文原文
**Operations Line Management Specialist and Lead**
Are you a passionate people leader who thrives on developing high-performing teams and creating an exceptional employee experience? At Veramed, we're looking for an experienced Operations Line Management Specialist & Lead to play a pivotal role in shaping the growth, performance, and development of our statistical programming, biostatistics, and data management professionals. This is a unique opportunity to lead and inspire a large operational group, influence leadership best practices across the business, and contribute to the strategic direction of learning, development, and organisational excellence. Joining our collaborative and people-centric culture, you will have the opportunity to make a lasting impact on both individual careers and the continued success of Veramed as a leading specialist biometrics CRO.
**Why Join Veramed?**
At Veramed, our people are at the heart of everything we do. We foster a supportive, flexible, and inclusive environment where employees are empowered to grow, innovate, and achieve their full potential. You will work closely with operational and business leaders to drive management excellence, champion career development, and offer a fully supportive and engaging culture to your team.
**Purpose**
The Operations Line Management specialist and Lead is responsible for the line management and
professional development of a group of statisticians, programmers or Data Managers of around 40 people
in their “Org”. The role will support the operational and strategic goals of Veramed to embed management
excellence, a high performance and professional development culture and to support the Director, of
Professional Development by contributing to line manager best practices across the group of Veramed line
managers and also contribute to L&D and Organisational development strategy.
**Key Responsibilities**
The job tasks listed below outline the scope of the position. The application of these tasks may vary, based
on current business needs.
**Line Management:**
• **Responsible for direct reports with responsibilities to include**:
o Line management of individuals at all levels from junior to senior.
o Monitor and act accordingly on the utilisation of your group, ensuring they are fully utilised
and aligned to their billability targets.
o Partner with your group’s Operational leads to make sure they are performing to the
highest level and are progressing professionally on their projects.
o Coach, advise and support your line reports and group in monitoring, improving and
evidencing their skills development via the Veramed skills matrix, in order for them to
achieve promotion.
o Accountable for the overall performance of your group.
o Provide coaching and mentoring of staff to achieve “excellence”.
o Direct employee career development and ensure your group receives appropriate training
to perform their day-to-day jobs.
o Interview and effectively on-board and integrate new staff members.
o Partner with HR on any ER-related matters in relation to your group.
o Drive compliance and effectiveness in your group, making sure their Veramed profiles and
timesheets are filled in and they have met all their training compliance commitments.
o Collaborate with BU leads, VRT and other stakeholders to help resource new and existing
projects effectively across Veramed.
• **Support of Director, Professional Development in matters relating to the Line Management Team,**
**with responsibilities to include:**
o Input into leadership of Line Management Team to enable industry-leading Line Managers.
o Input into the engagement of all Line Managers to maintain Veramed culture and support
network.
o Input into Line Management strategy for the organisation.
o Training, onboarding and mentoring of Line Managers within Veramed to ensure consistent
standards.
o Provide leadership and mentoring/coaching for other line managers.
o Input into the assignment of line managers for new operational staff.
o Contribute to the development of new training material for line managers.
o Provide leadership and support to the Line Management Steering Group.
**Business:**
• Responsible for department-related SOP development and updates.
**General:**
• Perform work in full compliance with applicable legislation, regulations, company policies,
procedures and training.
**Minimum Qualification Requirements**
• At least 12 years of relevant industry experience.
**Other Information/Additional Requirements**
• Excellent verbal and written communication skills.
• Able to inspire and motivate.
• Excellent interpersonal and negotiation skills.
• Self-management skills with a focus on results for timely and accurate completion of competing
deliverables.
• Leadership experience.
• Ability to manage a large group of people across different operational areas.
• Ability to make informed and appropriate decisions.
• Established record of employee development.
• Have a proven track record of successfully managing complex people issues with minimal support.
**_Veramed is a B Corp_** _accredited company which means that we use the power of business to build a more inclusive and sustainable economy meeting the highest verified standards of social and environmental performance, transparency, and accountability._
_As an organisation that has people at the heart of it, Veramed is committed to creating a diverse environment and is proud to be an equal opportunities employer. We foster a working culture where employees have integrity, honesty and respect for one another without regard to race, national origin, religion, gender identity or expression, sexual orientation or disability. All qualified applicants will receive equal consideration for employment._