Bilingual (Korean-English) Customer Support
我们正在寻找全职两语韩国客户支持代理或幸福官员，通过我们的电子邮件和直播聊天道提供专业友好的服务。这是一个永久的遥控器，让你可以从任何地方工作！角色：· 支持和理解用户需求 · 帮助我们的用户创建和发布他们的网站，设置自己的 URL,纠正错误或检查 bugs ·回答学生折扣问题 · 使我们的用户页面看起来很好 · 电子商务和表格解决方案 · 翻译任务和产品测试我们正在寻找谁：· 喜欢让客户快乐！·具有很好的韩语 （母语水平）和英语沟通能力，书面和口头的 ·拥有快速发展环境中的客户支持经验 ·知道如何处理困难的客户/客户 ·有良好的分析和解决问题技能 ·保持良好准确记录 ·是个好团队员 ·能够优先事项定位和多任务工作 ·可以在假期和周末进行最小监督的工作 ·可以远程兼职工作 （每周至少40小时；GMT+8时间区）;拥有自己的笔记本电脑/计算机以及稳定的互联网连接！我们提供的：· 家庭服务领域，SEO 和分析知识是一个优势！· 娱乐和协作的国际工作环境 · 职业进步的机会 · 培训和成长的机会 · 一年以上的付费假期 (1) 年以上。惊人是一个现代化的，移动优化网站构建者，非常容易使用。我们的使命是让每个人都能够释放自己的个性。我们总部目前位于中国上海，但我们有深厚的谷根源。我们得到 Y Combinator (W13),SV Angel,基金会俱乐部，创新工程，企业风险投资，索引风险投标，凯文·黑尔等许多人的支持。最初发布在喜马拉雅山脉。
查看英文原文
We are looking for full-time bilingual Korean customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.
This is a permanent remote, so you can work from anywhere!
Roles:
- support and understand our users' demands
- assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
- answer questions about getting student discounts
- make our users' page look great
- e-commerce and form solutions
- translation tasks and product testing
We're looking for someone who:
- loves making customers happy!
- has great Korean (native level) and English communication skills, both written and oral
- has customer support experience in a fast-paced environment
- knows how to deal with difficult customers/clients
- has good analytical and problem-solving skills
- has good accurate records keeping
- is a good team player
- is able to prioritize and multitask
- can work with minimal supervision
- can work during holidays and the weekends
- can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection
Knowledge of Domains, SEO, and Analytics is a plus!
What we offer:
- Convenience in working from home
- Fun and collaborative international working environment
- Opportunities for career advancement
- Training and growth opportunities
- Paid leave with tenure of one(1) year and above
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
Originally posted on Himalayas