全栈工程师（实时及语音）

**About the role**

HTS Assist is Hopper's agentic artificial intelligence assistant for travel. It resolves real customer issues, including flight changes, cancellations, refunds and bookings, via chat and voice, for some of the largest travel brands in the world. We are looking for a senior full stack engineer to lead this product, taking full ownership of the voice and real-time layer while contributing to the entire technology stack: React/TypeScript interfaces, Scala and Python services, and cloud infrastructure. The team is small and experienced, the scope of responsibility is broad, and the path between your code and a traveler's phone call is short.

**What your day-to-day will look like**

- Take full ownership of the voice channel, including telephony and CPaaS integrations (for example Twilio, Amazon Connect), streaming speech recognition and speech synthesis pipelines, real-time model orchestration, and latency and quality budgets

- Develop features across the entire stack, including web chat interfaces in React/TypeScript, back-end services in Scala and Python, and infrastructure on GCP

- Design a multi-tenant architecture, where a single codebase serves several partners through configuration rather than separate versions

- Build the security and compliance mechanisms audited by enterprise partners, including guardrails, content filtering and integration points for personal information redaction

- Keep revenue-critical deployments healthy through observability, alerting, incident management and compliance with service level agreements

- Develop the platform capabilities that our field-deployed engineers configure for partner telephony integrations and go-lives

- Contribute to the team's technical excellence through code review, architecture reviews and mentoring

**The ideal candidate has**

- More than 6 years of software engineering experience, with senior-level responsibility for production systems and genuine full stack versatility

- Hands-on experience with real-time systems: voice applications, WebRTC/SIP, streaming media, or comparable low-latency products

- Strong command of a modern front-end framework (React, TypeScript) and expertise in back-end development (Scala or another JVM language, and/or Python), as well as experience with cloud infrastructure (GCP or AWS)

- Experience designing, developing and maintaining RESTful APIs, microservices or event-driven systems

- Use of AI programming tools as an integral part of their workflow, with the judgment to review, correct and take responsibility for everything that goes into production

- An operability mindset: service level agreements, observability, on-call duty and rollback plans

- The ability to break down complex problems, make pragmatic trade-offs and deliver iteratively, supported by strong communication with product, design and operations teams

- An asset: experience in conversational AI or language model orchestration, including voice technologies such as Deepgram, ElevenLabs, Whisper or OpenAI Realtime

- An asset: practical knowledge of cloud telephony or CPaaS platforms such as Twilio, Amazon Connect, Genesys or LiveKit

- An asset: experience building customer service tools, customer relationship management, contact center or process automation tools

- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is an asset but not required

**Benefits**

- A well-funded, proven startup with great ambitions, a competitive salary and the benefits of a pre-IPO equity plan

- Hopper covers 100% of the premiums for the group insurance plan

- Hopper provides life, short-term disability and long-term disability coverage

- A health spending account that covers eligible medical and dental expenses

- All employees and their dependents have access to Dialogue's telemedicine services, at any time, wherever you are

- All employees have access to an RRSP plan with automatic pre-tax deductions from each paycheque

- Ask us about our very generous parental leave, well beyond industry standards

- Unlimited vacation

- Carrot Cash travel allowance

- On-demand access to co-working space through FlexDesk, and a remote work allowance

- An entrepreneurial culture where pushing limits and taking risks is part of everyday life

- Open communication with management and company leaders

- Small, dynamic teams, considerable impact

**About Hopper**

At Hopper, our mission is to become the world's number one travel platform, powering the Hopper mobile app and website as well as our B2B division, HTS (Hopper Technology Solutions). By leveraging large volumes of data and advanced machine learning algorithms, Hopper combines a world-class travel agency offering with proprietary fintech products to deliver transparency, flexibility and savings to travelers around the world. We have developed several unique fintech solutions that address everything from price volatility to travel disruptions, helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers worldwide and continues to gain market share everywhere. The Hopper app has been downloaded more than 120 million times and has become particularly popular with young travelers, with Gen Z and millennials making up 70% of its users.

Although everyone knows Hopper as the travel app for Gen Z and millennials, the company has become much more than that. In recent years, we have become a travel fintech services provider, a commerce platform and a global travel agency that powers some of the largest brands in the world.

Through HTS, our B2B division, the company strengthens its partners' direct channels by integrating our fintech products into their sites or by powering end-to-end travel portals. Today, our partners include leading travel brands such as Capital One, Nubank, Air Canada, and many others.

**Here are some statistics that demonstrate the company's recent growth:**

- Billions of dollars in travel and travel fintech products are sold every year through Hopper and HTS channels.

- Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally high customer satisfaction, because the terms are always clear and customers get instant resolutions, without questions.

- Nearly 30% of our app customers buy at least one fintech product when making a booking, and consumers are 1.6 times more likely to rebook if they add a fintech product to their reservation rather than booking only the trip.

- Given the success of its fintech products, Hopper launched a B2B initiative, HTS, which now represents more than 75% of the company.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can easily integrate and distribute Hopper's fintech or travel inventory through its direct channels. For its first HTS partnership, the company teamed up with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many others.

Hopper has been named the most innovative travel company by Fast Company. The Hopper app has been downloaded more than 120 million times and continues to record millions of new installs every month. Hopper is now the third-largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.

Hopper has raised more than US$750 million in private capital and is backed by some of the largest institutional investors and banks in the world. HTS is well positioned to continue growing as a leading travel e-commerce provider in a global online shopping category valued at $1 trillion. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and millennials.

Take off with us!

#LI-Remote

_This role uses automated decision-making systems to assess the suitability of applications. In accordance with local regulations, you have the right to understand the main factors used in this assessment, to request a correction of your data, or to request a human review of any automated decision. To exercise these rights, please contact_ [_recruiting@hopper.com_](mailto:privacy@hopper.com) _._