Client Partner
关于 MediaRadar [MediaRader]https://mediaradar.com/),为推动竞争优势的关键营销和销售决策提供了力量。我们的竞争性广告智能平台使客户能够通过始终开放的数据和见解实现最高绩效，涵盖了30多种媒体道中的五百万品牌的媒体，创意和商业战略。通过将广告过去，现在和未来放在焦点上，我们的客户迅速应对影响他们的业务的竞争动作和新兴广告趋势。加入我们的团队作为客户合作伙伴，你将在监督2M+业务书的端到端健康和增长方面发挥关键作用。理想候选人将拥有媒体购买/销售和/或广告服务方面的行业经验，更喜欢在业务的购买方面工作。**你会做什么：**账户管理：- 管理帐户健康并推动整个组织广泛解决方案采用。地图账户透和动销售和客户成功以提高认识和采用。- 汇集内部客户成功和客户支持团队迅速解决和解决客户问题。- 与财务和收入运营部门合作，确保准确的发票和及时支付。- 与销售团队合作，以确保新客户成功登录/转让并确定并在现有业务簿中推交叉销售机会。- 通过与我们的商业领导人和产品团队分享客户反影响我们的产品路线图。保留和增长：- 在整个业务册内推动保持和可持续长期增长。- 规划和管理更新活动和价格调整，从而达到或超越账户增长目标。- 创建令人信服的业务建议和谈判商业条款。- 与营销团队和客户成功合作，开展针对性的 ABM 和用户宣传活动。- 记录客户参与的活动并主动管理 Salesforce.com 中你的更新管道。行业见解和意识：- 保持媒体产业的发展和我们的产品改进与你的客户联系价值提案的最新状态。- 与更广泛的商业团队分享行业学习。**你已经做过什么** - 在 SaaS 公司经历了2-5年以上账户管理或相当的资格经验领导帐户策略 - 建立和增长高级职员经验
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About MediaRadar
[MediaRadar](https://mediaradar.com/), powers the mission-critical marketing and sales decisions that drive competitive advantage. Our competitive advertising intelligence platform enables clients to achieve peak performance with always-on data and insights that span the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business.
Join our team as a Client Partner where you will play a crucial role in overseeing the end-to-end health and growth of an assigned 2M+ book of business. The ideal candidate will have industry experience across media buying & selling, and/or advertising services, with a preference for experience working on the buying side of the business.
**What You’ll Do:**
Account Management:
- Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
- Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
- Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
- Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
- Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.
Retention and Growth:
- Drive retention and sustainable long-term growth across the book of business.
- Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
- Create compelling business proposals and negotiate commercial terms.
- Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
- Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com.
Industry Insights and Awareness:
- Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
- Share industry learnings with the broader commercial team.
**What You Have Already Done:**
- 2-5+ years in account management at a SaaS company, or equivalent experience leading account strategy
- Experience establishing and growing senior and executive level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor
- Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes
- Experience leading a $2M book of business and commercial negotiations
In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:
- Medical, Dental & Vision Insurance
- 401k with Company Match
- Flexible PTO
- Commuter Benefits
- Gym Discounts
- Summer Fridays
At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.
In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization.
We are committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at careers@mediaradar.com .
We’re excited to meet people who share our values and want to build the future with us!