客户服务代表 – 家长联络员
Customer Service Representative – Parent Liaison
Cranial Technologies 是全球唯一一家完全致力于研究和治疗斜头症（俗称扁头综合症）的公司。我们使用 DOC Band® 已成功治疗了超过 50 万名婴儿，是斜头症领域的专家，也是儿科颅骨塑形矫形器的领导者。
Cranial Technologies 还提供 EarWell® 治疗，无需手术即可矫正婴儿耳型。EarWell® 已取得超过 60 万名成功案例，是家庭可信赖的非侵入性治疗方案。
我们正在寻找一名全职客户服务代表加入快速发展的团队！理想的候选人能够通过电话与家庭、医疗保健提供者和保险公司建立富有同理心且高效的关系。您将向潜在家庭介绍评估预约、治疗流程和保险流程，加快整个过程，同时保持优质客户服务。
我们会对您的工作流程以及 Cranial Technologies 的所有独特内容进行培训！
职责包括：
· 通过电话为我们的家庭提供卓越的客户服务
· 准确录入患者注册信息和初次预约安排，包括识别每个诊所日程中的潜在冲突或趋势
· 在转诊医生、保险公司和我们自己的治疗诊所之间协调信息
· 向家庭说明自付金额、共付额和财务责任
· 处理多个队列中的变动来电量，平均每天处理 40 至 70 个电话
要求：
· 1 至 2 年客户服务或相关经验
· 1 至 2 年使用计算机软件的经验
· 出色的沟通能力，包括电话礼仪和人际关系技巧
· 能够与不同背景的人合作
· 主动的心态，能够及时吸收新信息
· 在与家庭、医护人员和同事的书面和口头交流中保持专业态度
· 能够解决问题并优先处理日常任务，以管理个人工作量
我们提供优秀的福利包：
· 医疗、视力和牙科保险
· 401k 养老计划
· 灵活支出计划
· 每年 18 天带薪休假，加上 7 个公司支付的节假日
· 寿命保险
· 短期/长期残疾保险
· 该职位的薪资范围为每小时 18.50 至 19.00 美元。薪资根据申请人的相关经验而定
查看英文原文
Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.
Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.
We are currently looking for a full-time Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.
We will train you on our process and all things unique to Cranial Technologies!
Responsibilities include:
· Providing outstanding customer service to our families over the phone
· Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
· Coordination of information between referring physicians, insurance companies, and our own treatment clinics
· Review cost share amounts, co-payments and financial responsibility with our families
· Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day
Requirements:
· 1 – 2 years’ customer service or related experience
· 1 – 2 years’ experience with computer software
· Exceptional communication including phone etiquette and human relations skills
· Ability to work with people from diverse backgrounds
· Proactive mindset with the ability to absorb new information in a timely manner
· Professional demeanor in both written and spoken communication with families, providers, and coworkers.
· Ability to problem-solve and prioritize daily tasks to manage individual workload.
We offer an excellent benefits package:
· Medical, Vision, and Dental Insurance
· 401k Retirement Plan
· Flex Spending Plans
· 18 Days Paid Time Off each year plus 7 company-paid Holidays
· Life Insurance
· Short/Long Term Disability Insurance
· The pay range for this position is $18.50 - $19.00 per hour. Pay is dependent on the applicant's relevant experience.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**
Please no phone calls to the clinic or offices regarding the position.
If you are unable to submit your application, please email the recruiting department at for assistance
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Originally posted on Himalayas