索赔专员
Claim Associate
以能力为本的公司文化，奖励那些主动进取并致力于为客户利益而努力的人。
布朗与布朗正在寻找一名理赔专员加入我们不断壮大的团队！
理赔专员在理赔部门的运营效率中发挥关键作用，通过提供行政、技术和协调支持，确保准确的文件记录、及时的处理以及理赔活动的有效协调。该职位在保持流程有序、支持理赔人员以及与内部团队、外部合作伙伴和被保险人进行沟通方面至关重要。
您将做出的贡献：
· 作为理赔行政和操作问题的主要联系人，适当的情况下独立解决问题。
· 监控牛津的理赔邮箱，按需优先处理、处理和分发邮件。
· 在理赔管理系统中录入、审查和维护数据，确保准确性、完整性和符合内部标准及服务级别期望。
· 准备、审查和分发书面确认函和常规理赔通信，发送给被保险人、经纪人、专属经理、第三方管理人和代理承保人。
· 协助开发、准备、审查和质量控制内部和外部报告、损失记录和管理摘要。
· 监控和管理来自代理承保人的通信和文件，确保正确路由、问题识别和后续跟进。
· 执行文件处理任务，包括删减、质量审查、文件索引、DocuSign工作流创建和安全分发。
成功所需的技能与经验：
· 希望拥有学士学位或同等学历；相关经验可替代学历。
· 3–6年在理赔管理/支持或保险运营方面的逐步积累经验。
· 对保险理赔流程和术语有扎实的了解。
· 有使用理赔管理系统的工作经验。
· 出色的书面和口头沟通能力，能够专业地与内部利益相关者和外部合作伙伴互动。
· 高度的组织能力和时间管理能力，能够独立处理多个优先事项。
· 极高的细节关注度、准确性和数据完整性。
· 熟练使用 Microsoft Office（Outlook、Word、Excel）
· 强大的批判性思维和解决问题的能力
查看英文原文
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Claim Associate to join our growing team!
The Claim Associate plays a critical role in the operational effectiveness of the Claim Department by providing administrative, technical and coordination support, ensuring accurate documentation, timely processing, and effective coordination of claim activities. This role is critical in maintaining organized workflows, supporting claim handlers, and facilitating communication with internal teams, external partners, and insureds.
How You Will Contribute:
· Serve as primary point of contact for administrative and operational claim inquiries, resolving issues independently when appropriate.
· Monitor Oxford’s claim mailboxes, prioritizing, handling, and distributing mail as appropriate.
· Enter, review, and maintain data within the claim management system, ensuring accuracy, completeness, and adherence to internal standards and service level expectations.
· Prepare, review, and distribute written acknowledgements and routine claim correspondence to insureds, brokers, captive managers, TPAs, and fronting carriers.
· Assist with the development, preparation, review, and quality control of internal and external reports, loss runs, and management summaries.
· Monitor and manage communications and documentation from fronting carriers, ensuring proper routing, issue identification, and follow-up.
· Perform document handling tasks including redaction, quality review, document indexing, DocuSign workflow creation, and secure distribution.
Skills & Experience to be Successful:
· Associate or bachelor’s degree preferred; equivalent relevant experience may be considered.
· 3–6 years of progressive experience in claims administration/support or insurance operations.
· Strong working knowledge of insurance claim workflows and terminology.
· Demonstrated experience working with claim management systems.
· Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and external partners.
· Advanced organizational and time-management skills with the ability to manage competing priorities independently.
· High degree of attention to detail, accuracy, and data integrity.
· Proficiency in Microsoft Office (Outlook, Word, Excel)
· Strong critical thinking and problem-solving abilities, including the ability to spot issues and escalate as needed.
· Experience supporting audits, reporting cycles, or client-facing deliverables preferred.
Pay Range
$63,000 - $63,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Originally posted on Himalayas