高级专员 - 运营-进口

Key Result Areas -

• All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.

• Perform sanction checking of relevant parties in documents

• Handle Commodity Trade Operations documents

• Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages

• Ad-hoc tasks given by the Team Head

• Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.

• No revenue leakage due to miss out in charges collection

• No outstanding reconciliation entries pending in Nostro or Internal accounts.

Operating Environment, Framework and Boundaries, Working Relationships

• Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG

• Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.

Problem Solving

• Managing customers’ expectations, Ideation and working on automation projects

• Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues

• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.

• Audit observations if any, must be closed in an effective and timely manner.

Decision Making Authority & Responsibility

• Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.

• Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.

• Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results

• Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.

• Shares responsibility with his/her seniors.

Knowledge, Skills and Experience

• Bachelor's Degree

• At least 3-4 years of relevant working experiences in Trade Operations

• Expert level knowledge in Understanding of Import Payments (Trust Receipts, Advance Payments, Funded Risk Participations)

• Expert level knowledge of accounting entries and UATs.

• Understanding of amortization principles

• Good communication skills, Team Management and interpersonal skills

• Proficiency in MS Office (Word and Excel)

• Attentive to details, good analytical skills and interpersonal skills

• Able to work under pressure, excellent organizational skills and good team player.

Originally posted on Himalayas