资深站点可靠性工程师
Staff Site Reliability Engineer
**我们是谁**
在Twilio，我们正在塑造通信的未来，一切都从在家的舒适环境中开始。我们为[数十万家企业](https://customers.twilio.com/)提供创新解决方案，并赋能全球数百万开发者，打造个性化的客户体验。
我们致力于[以远程为主的工作方式](https://www.twilio.com/en-us/blog/open-work)，并拥有强烈的连接感和全球包容文化，这意味着无论你身处何地，你都是一个充满活力的团队中的一员，每天用多样化的经验产生全球影响。随着我们继续革新世界互动的方式，我们不断学习新技能和经验，让工作真正有成就感。你的职业发展掌握在自己手中。
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**招聘与我们的工作方式**
我们使用人工智能（AI）来帮助提高招聘效率。但请注意，每个招聘决定都是由真正的Twilions做出的！
此外，虽然我们是一家以远程为主的公司，但你可能会被要求临时到现场参加团队聚会、部门会议或客户会议。
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**在Twilio看到自己**
加入团队，成为Twilio的下一位 **资深SRE，平台工程**
**职位简介**
Twilio正在寻找一名资深站点可靠性工程师加入我们的平台工程团队。SRE负责Twilio的生产健康和弹性——我们对我们的服务是否保持可用性、性能和可恢复性负有责任，这些服务是客户用来构建其业务的。这里的SRE是专注于可靠性的软件工程师：你将从一开始就设计具有可靠性的系统，定义决定我们是否满足客户期望的SLI和SLO，并构建自动化工具，使我们的基础设施能够高效地领先于容量和性能需求。
作为资深SRE，你不需要日常指导，而是运用深入的专业知识和行业领先的实践来改进Twilio运行的产品、流程和服务。你将负责我们生产环境中重要部分的可靠性状况。你的影响将体现在多个团队中，而不仅仅是一个团队。
这是一个需要动手操作的工程角色。你将编写并部署代码来提升服务的可靠性，协调跨系统的复杂变更，领导在生产环境降级时的响应，并提高周围工程师的质量标准。
**职责**
在这个职位上，你将：
- 负责生产环境的可靠性状况
查看英文原文
**Who we are**
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to [hundreds of thousands of businesses](https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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**Hiring and how we work**
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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**See yourself at Twilio**
Join the team as Twilio’s next **Staff SRE, Platform Engineering**
**About the job**
Twilio is looking for a Staff Site Reliability Engineer to join our Platform Engineering organization. SRE owns production health and resiliency at Twilio — we are accountable for whether our services stay available, performant, and recoverable for the customers who build their businesses on us. SREs here are software engineers who focus on reliability: you will architect systems with reliability designed in from the outset, define the SLIs and SLOs that determine whether we are meeting customer expectations, and build the automation that keeps our infrastructure efficiently ahead of capacity and performance demand.
At the Staff SRE you work without day-to-day guidance, applying deep subject-matter knowledge and industry-leading practice to improve the products, processes, and services that Twilio runs on. You will own the reliability posture of significant parts of our production estate. Your impact will be felt across multiple teams rather than within one.
This is a hands-on engineering role. You will write and deploy code that improves service reliability, orchestrate complex changes across systems, lead the response when production is degraded, and raise the quality bar for the engineers around you.
**Responsibilities**
In this role, you’ll:
- Own the reliability posture of production services in your area — availability, latency, capacity, efficiency, performance, and the monitoring and alerting that makes them visible
- Define, instrument, and operate against SLIs and SLOs, and use error budgets to drive engineering priorities
- Identify trends and problem areas that threaten stability, and provide a path forward to mitigate risk before it reaches customers
- Drive down repair items and prevent classes of incidents rather than resolving them one at a time
- Improve detection, response, and recovery — reducing time to acknowledge, engage, mitigate, and restore, with fewer people pulled in
- Design for failure: strengthen failure domains, validate recovery paths, and make production changes safer to ship and safer to roll back
- Participate in on-call for the services you support, and lead the response when production is degraded
- Write post-mortems that identify true root causes, and drive the follow-up work to completion
- Oversee efforts to identify, diagnose, report, and document production problems across all reliability dimensions
- Write, configure, and deploy code that measurably improves service reliability — maintainable, reviewed, documented, and well tested
- Orchestrate complex changes across systems and services, documenting design changes, technical decisions, migration plans, and upgrades
- Lead debugging, troubleshooting, and analysis of service architecture and design
- Use code review to drive up the quality of your coworkers' code
- Reduce the operational overhead required to run infrastructure and services
- Drive projects from conception to completion for efforts spanning the concerns of your team
- Coordinate across programs, collaborating with others to estimate and communicate delivery timelines
- Break projects into milestones and tasks, track progress, and communicate updates to stakeholders
- Identify and communicate changes that may impact stability
**Qualifications**
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
***Required:**
- 8+ years of related engineering experience, with a substantial portion focused on reliability, infrastructure, or platform engineering
- Demonstrated accountability for production systems — you have carried a pager for services that mattered and owned the outcome when they failed
- Strong software engineering fundamentals: you build and ship production code, not only configure tooling
- Experience defining and operating against SLIs and SLOs, and using error budgets to inform engineering priorities
- Depth in production operations: incident command, post-mortem analysis, capacity planning, and observability
- A record of preventing recurrence — reducing incident classes and operational toil, not just closing tickets
- Experience driving changes that span multiple teams, and the communication skills to build alignment without formal authority
- A track record of improving the engineers around you through code review, design feedback, and mentorship
- Experience with large-scale distributed systems in a cloud environment
**Desired:**
- Familiarity with infrastructure-as-code, container orchestration, and GitOps-style delivery
- Experience with multi-region architecture, failure-domain design, or regional expansion work
- Background in chaos engineering, game days, or other proactive resilience validation
**Location**
This role will be remote, and based in Ireland.
**Travel**
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
**What We Offer**
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
**Twilio thinks big. Do you?**
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions)
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**Stay alert to recruitment fraud**
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ [twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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**Twilio is proud to be an equal opportunity employer.** We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.