高级客户经理
Senior Account Manager
高级客户经理将作为指定客户的首要联系人，负责管理并拓展829的B2B、B2C和D2C客户的合作关系。该职位既作为个人贡献者，也与团队协作，负责在多种渠道（包括SEM、Facebook、SEO、社交媒体和网站分析）上执行和实施数字营销项目。理想的候选人具备扎实的市场营销背景，出色的演示和沟通能力，并有实际操作经验，能够管理媒体、PPC或其他数字渠道。
**你将负责**
- 作为面向客户的顾问，识别、开发并执行企业客户的数字营销活动和项目
- 作为指定客户的首要联系人，管理日常沟通并监督所有与账户相关的活动
- 在至少80%的账户中，负责或支持账户策略的制定和优化
- 与客户和内部团队成员合作，确保客户持续成功，管理多个账户，为客户提供战略建议，并指导和引导初级团队成员
- 开发并维护对每个客户业务目标、行业和目标受众的深入了解
- 确保所有定义的KPI在账户上保持一致的表现，监督结果的沟通并提供分析
- 管理项目时间表、预算和交付成果，以确保客户项目的及时准确完成
- 确保所有客户通信的速度和准确性
- 与领导团队紧密合作，定期审查账户表现并识别账户增长机会
- 管理所负责账户的整体财务状况，包括预测、预算和开票
- 建立并维护与客户组织内关键利益相关者的良好关系，包括高层管理人员和决策者
- 跟踪数字营销行业的趋势、新兴技术和最佳实践
- 支持新业务拓展，能够自信地进行初步介绍电话，开发新业务内容，并作为高级客户经理和/或策略负责人参与新业务演示的提案
- 为初级员工提供领导和指导
查看英文原文
The Senior Account Manager will serve as the primary point of contact for assigned clients and will be responsible for managing and growing these relationships for 829’s B2B, B2C, and D2C clients. Working both as an individual contributor and collaboratively with a team, this role is responsible for the implementation and execution of digital marketing programs across a variety of channels, including SEM, Facebook, SEO, Social Media and web analytics. The ideal candidate for this role has a strong general marketing background, superior presentation and communication skills, and demonstrated, hands-on experience managing media, PPC, or other digital channels.
**What You'll Do**
- Act as a client-facing consultant to identify, develop, and execute digital marketing campaigns and programs for enterprise clients.
- Serve as the primary point of contact for assigned clients, managing day-to-day communication and overseeing all account-related activities.
- Own or support account strategy development and needed refinement over the course of client relationship on at least 80% of your accounts
- work with clients and internal team members to ensure consistent client success, leading multiple accounts, offering strategic counsel to clients, and providing mentorship and direction to junior teammates
- Develop and maintain a strong understanding of each client's business objectives, industry, and target audience.
- Ensure consistent account performance against all defined KPIs, overseeing communication of results and providing analysis
- Manage project timelines, budgets, and deliverables to ensure timely and accurate completion of client projects.
- Ensure speed and accuracy across all client correspondence
- Work closely with leadership team to regularly review account performance and identify opportunities for account growth
- Manage the overall financial health of assigned accounts, including forecasting, budgeting, and invoicing.
- Develop and maintain strong relationships with key stakeholders within client organizations, including senior-level executives and decision-makers.
- Stay up-to-date with industry trends, emerging technologies, and best practices in digital marketing.
- Support new business efforts, with the ability to confidently take initial intro calls with prospects as needed, develop new business content, and pitch as senior account lead and/or strategy lead for new business presentations
- Provide leadership and direction to junior team members, finding and supporting opportunities for personal and career development
- Support development and growth of a strong agency culture by actively participating in team outings and engagement opportunities, including team brainstorms, trainings and planning sessions
**What You'll Bring**
- Minimum of 5 - 7 years of experience in marketing account management in an agency
- Strong knowledge of digital marketing tactics, including SEO, PPC, social media, email marketing, and content marketing.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Experience with project management tools and software.
- Proven track record of driving revenue growth and developing long-term client relationships.
- A “lean in” personality willing to immerse themselves in learning the client’s business
**Benefits and Perks We Provide**
- **Remote Workplace.** You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA.
- **Paid Time Off.** Receive generous paid vacation benefits that increase each year you’re with us, 14 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
- **401K + Match.** 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
- **Life Insurance Benefit.** No-cost coverage to ensure peace of mind for your family.
- **Short Term Disability Benefit.** We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
- **Healthcare.** Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
- **Commuter Benefits.** Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
- **Continuing Education.** Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.
**What We Believe**
At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.
**Who We Are**
829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.
**Salary Range:** $85,000-$110,000
We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.