高级项目经理，客户支持
Senior Project Manager, Client Services
高级项目经理职位是客户支持团队中面向客户的角色。该职位将负责7-10个与829增长营销、数字活动和内容营销运营成功相关的大型项目。这包括协助建立和维护新的质量控制流程以提高效率。他们将负责客户项目的各个方面，以确保营销策略协调一致，并涵盖制定项目计划、交付成果、时间表和预算。他们将参与数据驱动的复杂项目，以帮助在入站和出站渠道上实现整合数字活动的成功。高级项目经理会与内部利益相关者跨职能合作，包括营销内外的团队。理想的候选人具备在所有客户层级、复杂性和成熟度下维护关系和管理项目的实际经验。
**你将负责**
- 负责所有项目方面的工作，以确保营销部门内的协调和组织。
- 确保里程碑成功达成，能够预判工作量并分配/协调项目成功所需的资源。
- 跨职能合作开发和管理项目和活动简报，并对交付成果提供反馈，以确保其符合目标并提升标准。
- 管理团队日历，包括内部团队状态会议、每周多次的客户状态电话会议和工作评审会议。
- 主动联系客户以最终确定项目规格，并在整个项目生命周期中提供咨询性更新。
- 负责新项目请求的优先处理，确保在安排之前已提交包含所有信息和资产的ClickUp任务。
- 与客户经理和客户保持沟通，确保每个项目的状况和细节都完全透明。
- 领导或共同领导跨职能部门的周/日状态会议，以确保所有项目的协调。
- 领导或共同领导周/双周客户会议，定义交付成果规范并确保战略一致
**你将带来**
- 在代理机构、内部团队或初创公司环境中拥有5-7年的项目管理经验。
- 在数字广告领域至少两个以上的专业知识 - 搜索引擎营销、付费社交广告、SEO、分析和归因。
- 2-3年以上管理付费搜索和社交活动的经验 - Google Ads、Facebook、LinkedIn。
- 有成功的项目记录
查看英文原文
The Senior Project Manager position is a client facing role on our Client Services team. This person will own 7-10 large-scale projects related to the operational success of 829's growth marketing, digital campaigns, and content marketing. This includes helping to build and maintain new workflows for quality control and efficiency gains. They will be responsible for all aspects of client projects to ensure the marketing strategy is coordinated, aligned, and inclusive of creating project plans, deliverables, timelines and budgets. They will work on data-driven, complex projects that aid in the success of integrated digital campaigns across inbound and outbound channels. The Senior Project Manager collaborates cross-functionally with internal stakeholders both within and beyond marketing. The ideal candidate has proven experience maintaining relationships and managing projects for all client levels, complexity and sophistication.
**What You'll Do**
- Own responsibility for all project aspects to ensure alignment and organization within the marketing department.
- Ensure milestones are successfully met with the ability to anticipate workload and allocate/coordinate resources needed for project success.
- Work cross-functionally to develop and manage project and campaign briefs and provide feedback on deliverables to ensure they meet the objective and raise the bar.
- Manage team calendar which includes internal team status meetings, multiple weekly client status calls, and work review meetings.
- Proactively contact clients to finalize project specifications and provide consultative updates throughout the project life cycle.
- Own triage of new project requests, ensuring ClickUp tasks are submitted with all information & assets available ahead of scheduling.
- Align with Account Managers and client to remain in full communication on the status and details of each project.
- Lead weekly/daily status meetings with cross-functional departments to assure the coordination of all projects.
- Lead or co-lead weekly/biweekly client meetings to define deliverable specifications and ensure strategic alignment
**What You'll Bring**
- 5-7 years of project management experience in an agency, in-house, or start-up environment.
- Expertise in at least 2+ areas within the digital advertising landscape - SEM, Paid Social Ads, SEO, analytics and attribution.
- 2-3+ years managing paid search and social campaigns - Google Ads, Facebook, LinkedIn.
- Proven track record with cross-functional collaboration and achieving high customer satisfaction.
- Relevant experience within the digital advertising landscape and related technologies.
- Proven ability to lead Scrum ceremonies, meeting structure, and use of industry terminology.
- Excellent organizational skills and ability to grasp all department timelines that could impact project scope.
- Comfort with business analytics and producing data-driven insights and reports.
- Comfort managing Executive expectations and feedback.
- Strong experience managing relationships/project management accounts for all client levels, complexity and sophistication.
- Exceptional interpersonal and communication skills with stakeholders at all levels.
**Benefits and Perks We Provide**
- **Remote Workplace.** You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA.
- **Paid Time Off.** Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
- **401K + Match.** 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
- **Life Insurance Benefit.** No-cost coverage to ensure peace of mind for your family.
- **Short Term Disability Benefit.** We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
- **Healthcare.** Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
- **Commuter Benefits.** Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
- **Continuing Education.** Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.
**What We Believe**
At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.
**Who We Are**
829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.
**Salary Range:** $75,000-$90,000
We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.