（流利英语）技术支持顾问，短期
(fluent English) Technical Support Consultant, short-term
SupportYourApp 是一家全球智能客服即服务领域的领导者，自 2010 年以来，与包括 MasterCard、Calm 和 MacPaw 在内的科技公司和行业领袖在 30 多个国家合作，提供安全的客户和技术支持。我们全球运营，为各行各业的客户提供 60 种语言的支持。那么，如果你有机会成为全球领先的 SaaS、软件或硬件解决方案的一部分，会怎样？
以短期形式加入我们的团队担任技术客服顾问，有潜力继续长期合作。通过掌握新技能并在我们以员工为先的管理方式下实现具有挑战性的目标，释放你的潜力。
兴奋了吗？让我们看看需要什么 💛
你将负责：
- 通过电子邮件和聊天以专业高效的方式提供技术支持；
- 排查产品问题，并逐步引导客户解决问题；
- 确定问题是否与灯泡、应用、连接性、设置或用户配置有关；
- 提出正确的问题以理解和诊断问题；
- 在标准流程未涵盖的情况下，遵循排查流程并运用良好的判断力；
- 清晰地记录客户互动和排查步骤；
- 在必要时升级复杂或未解决的技术问题；
- 提供积极、耐心且专业的客户体验；
- 高效处理多个对话，同时保持准确性和质量。
你将在此职位中取得成功所需的条件：
- 优秀的英语沟通能力（口语和书面至少 C1 水平）；
- 至少一年的技术客户服务经验；
- 有视频支持经验者优先；
- 具备科技思维；
- 强大的排查和解决问题能力，能够调查问题并找到有效的解决方案；
- 有批判性思维和强大的常识，以实际和分析的方法解决客户问题；
- 个人电脑（至少 8Gb 内存）及稳定的网络连接（最低下载速度 50 Mbps，上传速度 40 Mbps）。
福利：
- 灵活的排班：每周两天休息，五天工作日从周日至周六，覆盖以下班次之一：早上 6 点 – 下午 2 点 或 上午 8 点 – 下午 4 点（EST）；
- 完全远程合作的机会；
- 包容的国际化环境；
- 美元薪资；
- 项目工作量与个人时间之间的平衡；
- 关心你发展的响应迅速的领导层
查看英文原文
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide technical support via email and chat in a professional and efficient manner;
- Troubleshoot product issues and guide customers through solutions step-by-step;
- Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;
- Ask the right questions to understand and diagnose the problem;
- Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;
- Document customer interactions and troubleshooting steps clearly;
- Escalate complex or unresolved technical issues when necessary;
- Provide a positive, patient, and professional customer experience;
- Manage multiple conversations efficiently while maintaining accuracy and quality.
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written);
- At least 1 year of experience in technical customer support role;
- Previous video support experience would be plus;
- Tech-savvy mindset;
- Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
- Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
- Flexible schedule: 2 days off and 5 working shifts from Sunday to Saturday, covering one of the following shifts: 6AM – 2PM or 4 8AM–4PM (EST);
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Balance between project workload and personal time;
- Responsive leadership interested in your development;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Originally posted on Himalayas