（精通英语及西班牙语）客户支持顾问
(fluent English & Spanish) Customer Support Consultant
我们是谁？
SupportYourApp 是一家全球智能客服即服务（Support-as-a-Service）领导者，自 2010 年以来，与包括 MasterCard、Calm 和 MacPaw 在内的科技公司和行业领袖在 30 多个国家合作，提供安全的客户和技术支持。我们全球运营，在 60 种语言中为不同行业的客户提供支持。那么，如果你有机会成为全球领先的 SaaS、软件或硬件解决方案的一部分，会怎样？
今天就作为客户支持顾问加入我们的社区，享受在家办公的环境，在多元文化和多语言环境中成长。通过与我们以员工为中心的管理方式合作，掌握新技能，实现具有挑战性的目标。你是否感到兴奋？让我们看看需要什么条件。
你将负责：
· 通过电话、邮件和聊天提供卓越的客户服务；
· 解决客户咨询；
· 建立牢固且持久的客户关系；
· 跟上不断发展的工具和技术；
· 仔细且安全地处理敏感的客户数据；
· 应用最新的客户满意度实践；
· 深入了解客户解决方案并达成 KPI；
· 协助内部团队解决运营挑战。
你想要在这个职位上成功需要：
· 优秀的英语和西班牙语沟通能力（口语和写作至少 C1 级）；
· 至少 1–2 年的客户支持经验；
· 强大的沟通和解决问题的能力；
· 强大的分析思维和研究能力；
· 积极、主动和负责任的态度；
· 个人电脑（至少 8Gb 内存）和稳定的互联网连接（最低下载速度 50 Mbps，上传速度 40 Mbps）。
加分项：
· 使用过 CRM 系统的经验。
福利：
· 灵活的工作时间；
· 完全远程合作的机会；
· 包容的国际环境；
· 美元薪资；
· 推荐朋友的奖励；
· 项目工作量和个人时间之间的平衡，同时也有内部健康政策；
· 关注你发展和长期合作的响应式领导；
· 自我发展的良好环境；
· 建立在信任上的文化，没有时间跟踪要求。
*本节列出的项目可能根据你的合作条款有所不同。某些福利和条件通常适用于员工；独立承包商可能无法享受所有福利。具体条款，包括薪资、福利和工作条件，将明确说明。
查看英文原文
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via phone emails and chats;
- Address customer inquiries;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Support internal teams to resolve operational challenges.
What you need to succeed in this role:
- Excellent English and Spanish communication skills (at least C1 for both speaking and writing);
- At least 1–2 years of experience in customer support role;
- Strong communication and problem-solving skills;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a plus:
· Experience with CRM systems.
Benefits:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Originally posted on Himalayas