（德语和英语C1）客户支持顾问（全球，远程）
(German & English C1) Customer Support Consultant (global, remote)
我们是谁？
SupportYourApp 是一家全球智能支持即服务（Support-as-a-Service）的领导者，自 2010 年以来，与包括 MasterCard、Calm 和 MacPaw 在内的科技公司和行业领袖在 30 多个国家合作，提供安全的客户和技术支持。我们在全球运营，为不同行业的客户提供 60 种语言的支持。那么，如果你有机会成为全球领先的 SaaS、软件或硬件解决方案的一部分，会怎样？
今天就加入我们的社区，成为一名客户支持顾问，在多元文化和多语言环境中茁壮成长，同时享受居家办公。通过与我们以员工为先的管理方式合作，掌握新技能，实现具有挑战性的目标。你是否感到兴奋？让我们看看需要什么。
你会做什么：
- 通过邮件、聊天和电话提供卓越的客户服务；
- 遵循内部流程和标准操作程序；
- 与内部团队协作，确保高效解决问题；
- 仔细且安全地处理敏感的客户数据；
- 应用最新的客户满意度实践；
- 深入了解客户解决方案并达成 KPI；
- 与开发人员和跨职能专家沟通。
你要成功胜任这个职位需要：
- 德语和英语流利（C1 或以上水平），口语和书面语均需熟练；
- 至少 6-12 个月的客户服务经验；
- 强大的分析思维和研究能力；
- 积极主动、负责任的态度；
- 个人电脑（至少 8Gb 内存）及稳定的网络连接（最低下载速度 50 Mbps，上传速度 40 Mbps）。
福利：
- 灵活的工作时间：每周 5 天，每天 8:00 AM–4:00 PM 或 12:00 PM–8:00 PM GMT+2；
- 有机会完全远程办公；
- 包容的国际环境；
- 以美元支付薪酬；
- 推荐朋友有良好奖金；
- 付费的高强度培训和试用期；
- 工作与生活平衡；
- 关注你成长并希望长期合作的响应迅速的管理层；
- 促进自我发展的绿色环境。
*本节列出的项目可能根据你的雇佣条款有所不同。某些福利和条件通常适用于员工；独立承包商可能无法享受所有福利。如果被选中，具体条款，包括薪酬、福利和工作条件，将在你的协议中明确说明。
你可以在我们的官方网站以及 Facebook、Instagram 和 LinkedIn 的社交页面上了解更多关于公司及其文化的信息。
查看英文原文
Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via emails, chats and calls;
- Follow internal procedures and SOPs;
- Collaborate with internal teams to ensure efficient issue resolution;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
- Fluency in German and English (C1 or higher), both spoken and written;
- At least 6-12 months of experience in customer support;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
- Flexible schedule: 5 days a week, from 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2;
- Opportunity to work fully remote;
- Inclusive international environment;
- Compensation in USD;
- Good bonuses for referring friends;
- Paid intensive training and probation;
- Work-life balance;
- Responsive management interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Internal code: 3WO
Originally posted on Himalayas