技术客户经理，企业版（东部）
Technical Account Manager, Enterprise (East)
关于 Hightouch
Hightouch 是一个由行业领先的可组合型客户数据平台（Composable CDP）驱动的智能营销平台。通过在一个地方整合完整的品牌背景、客户数据和业绩历史，每位营销人员终于能够自己构建并交付端到端的营销活动。团队行动更快，保持品牌一致性，并获得真正有效的 AI 营销。
成立于 2019 年，总部位于旧金山，Hightouch 让营销团队以前所未有的速度和质量分析表现、头脑风暴创意并生成内容。
Hightouch 被列为 2026 年 Gartner® Magic Quadrant™ 客户数据平台领域的领导者，受到 Domino's、Spotify、Aritzia、Cars.com、Ramp 和 PetSmart 等领先企业的信赖。
在 Hightouch，我们的使命是帮助客户利用数据和 AI 增长业务。团队充满雄心、注重成果、高效运作——我们相信谦逊、善良和同理心是成功的关键。如果你被速度所激励，痴迷于不断突破界限，并希望与那些彼此关心、也关心客户的人一起打造产品，我们期待与你见面。
职位简介
作为技术客户经理，你将成为 Hightouch 与我们最大的财富 5000 客户之间的桥梁。你将负责从启动到上手再到持续的客户成功，最终实现更高的使用率的整个客户旅程。你是产品专家，将利用你的知识确保我们的企业客户充分理解和使用 Hightouch 平台，甚至超越其功能。
在这个职位中，你会努力从分子层面理解客户的需求和问题。无论你的背景如何，你都有天然的好奇心去挖掘客户的使用场景，并帮助他们找到最优雅高效的解决方案。从根本上说，你对一家公司如何充分利用数据充满热情。利用这种好奇心和知识，你的目标是引导客户进入理想的未来状态，同时推动 Hightouch 平台的创新。
你将负责：
- 作为客户成功团队的重要成员，你将负责我们最大企业客户的留存和扩展
- 你将与销售团队紧密合作，制定策略以提高大型组织中 Hightouch 的使用率
- 从技术角度出发，你的主要职责包括：
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About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
About The Role
As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.
In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.
What You’ll Do
- As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We're Looking For
- 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Compensation Details
On-Target Earnings Range: $200,000- $250,000 annually
Base Salary: $160,000-200,000 annually
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)