高级专业服务工程师 - 实施与入职
Senior Professional Services Engineer - Implementation and Onboarding
**🧠 关于 Cortex**
Cortex 是一个工程运营平台，使组织能够持续提升其运营成熟度并减少开发人员的摩擦。通过集中化的可见性、明确的所有权、自动化的评分卡和黄金路径，我们帮助工程组织像一个整体一样运作。
我们的客户——从初创公司到财富 100 强企业——打造了工程卓越的文化，将事件减少了 30%，将平均修复时间提高了 50%，同时让开发人员更容易专注于构建。
**📍 地点**
我们是[完全远程](https://www.cortex.io/post/building-cortex-as-a-remote-first-company)办公，通常欢迎来自美国任何地方的候选人。我们每年几次会聚在一起进行公司外出活动，以建立更牢固的关系，启动重要工作，并真正享受共处时光。
**🤝 团队**
我们的团队约有 80 人，正在打造开发者真正想要使用的工具。我们最近由 Scale Ventures 领投完成 6000 万美元 C 轮融资（另有 Sequoia 和 IVP 参与）。我们专注于提升工程团队的效率。你可以在[这里](https://www.cortex.io/post/announcing-series-c)了解更多关于最新融资的信息。
**💼 职位**
作为高级专业服务工程师，你将作为技术顾问，全程负责客户项目，从启动到交付和交接。你的重点是通过咨询和实践驱动的方法，帮助客户成功设计、实施和扩展他们的 Cortex 配置。
你将与客户紧密合作，了解他们的工程生态系统、数据模型以及他们如何构建工程运营系统。这个职位适合喜欢贴近客户、解决实际技术问题，并将复杂系统转化为实用解决方案的人。
你将与各种利益相关者协作，包括工程师和平台团队、产品经理、工程领导和 CTO。
### **🛠️ 你将做什么**
### **客户参与与交付**
- 主导 Cortex 上线与实施包的全流程交付，从启动到交接，通过结构化的赋能研讨会和定制化的客户参与
- 在实施过程中担任主要技术联系人，解决技术问题、调查错误并提出产品反馈
- 作为值得信赖的顾问，帮助客户做出明智的设计和实施决策
查看英文原文
**🧠 About Cortex**
Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one.
Our customers – from startups to Fortune 100 enterprises – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building.
**📍Location**
We’re [fully remote](https://www.cortex.io/post/building-cortex-as-a-remote-first-company) and typically welcome candidates from anywhere in the US. We get together a few times a year for company offsites where we build stronger relationships, kick off important work, and genuinely enjoy spending time together.
**🤝 The Team**
Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You can read more about our latest funding round [here](https://www.cortex.io/post/announcing-series-c).
**💼 The Role**
As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover. Your focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, hands-on-driven approach.
You’ll work closely with customers to understand their engineering ecosystem, data models, and how their organization structures its Engineering Operations System. This role is ideal for someone who enjoys being close to customers, solving real technical problems, and translating complex systems into practical solutions.
You’ll collaborate with a wide range of stakeholders, from engineers and platform teams to Product Managers, Engineering Leadership, and CTOs.
### **🛠️ What You’ll Do**
### **Customer Engagement & Delivery**
- Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements
- Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback
- Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions
#### **Technical Implementation**
- Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain
- Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines
- Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo)
#### **Content & Enablement**
- Create customer-facing learning guides, walkthroughs, and best-practice documentation
- Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)
- Contribute internal content on advanced technical use cases and implementation patterns
### **✔️What We’re Looking For**
### **Core Skills & Experience**
- Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar
- Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines
- Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud providers, observability, incident management)
- Comfortable working with JSON and YAML (Python, SQL, and scripting are a plus)
**💰 Compensation**
- Starting Salary Range: $140,000 - $160,000
- Competitive Equity Package
*Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for equity and benefits.
**🌴 Perks & Benefits**
- National medical, dental & vision insurance (we cover 100% for employees!)
- Unlimited PTO & flexible working hours
- 401k plan
- Gender-neutral parental leave
- $1000 yearly Learning & Development stipend
- $400 monthly perks stipend (use it on anything)
- Pet Insurance
Cortex is committed to a diverse and inclusive workplace. Cortex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email people@cortex.io