收入经理
Revenue Manager
关于 Customer.io
超过 9000 家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。Customer.io 支持人们真正想接收的自动化沟通。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
关于该职位
大家好，我是 Eric Anderson，Customer.io 的高级财务总监，我正在寻找一位收入经理来负责我们在转向按使用量计费和混合计费模式时的月度收入结算。目前我们没有专门的收入会计负责人——我负责所有技术问题的最终解决，而我们的计费基础设施项目（Metronome/Stripe）正在快速推进。该职位将负责结算流程，与收入运营（Rev Ops）、交易桌（Deal Desk）和法务部门紧密合作，并随着收入渠道变得更加复杂，协助建立流程。
我们重视的品质
- 主动性 —— 在熟悉流程后，你将能够独立完成月度结算，而不是等待指示。
- 判断力胜过完美 —— 你对运营基础了如指掌，知道何时需要向 Eric 汇报问题。
- 与利益相关者的清晰沟通 —— 你能用通俗语言向法务、收入运营和交易桌解释收入影响。
- 对 AI 的好奇心 —— 你寻找让结算更快更干净的方法，而不仅仅是正确的方法。
你将负责的工作
- 负责订阅、按使用量计费和混合安排的月度收入结算——从分录到递延收入对账。
- 在产品和计费模型演变过程中，维护递延收入瀑布图、时间表和 SSP 分配文档。
- 标记新合同和交易的收入确认影响，将复杂或非标准结构升级至高级财务总监。
- 与收入运营、交易桌和法务部门合作进行交易审查、合同条款和非标准付款结构。
- 准备干净、可审计的工作底稿，用于收入交易并支持年度审计。
- 带着以 AI 为导向的思维参与结算流程——发现机会来自动化收入确认分录、对账和报告。
我们寻找的人选
- 5–7 年收入会计经验，包括负责月度结账
- 熟练在熟悉流程后独立完成订阅和按使用量/使用情况计费模型的收入结算
- 对 ASC 606 概念（可变对价、单独售价、合同修改）有扎实的理解 —— 足够深入
查看英文原文
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Eric Anderson, Senior Controller at Customer.io, and I'm looking for a Revenue Manager to own our monthly revenue close as we scale into consumption-based and hybrid billing models. We don't have a dedicated revenue accounting owner today — I'm the escalation point for every technical question, and our billing infrastructure project (Metronome/Stripe) is moving fast. This role will run point on the close, partner closely with Rev Ops, Deal Desk, and Legal, and help build out the process as our revenue streams get more complex.
What we value
- Ownership — you'll run the monthly close autonomously once ramped, not wait to be told what's next.
- Judgment over perfection — you know the operational fundamentals cold, and you know when a question needs to go to Eric.
- Clarity with stakeholders — you can explain revenue implications to Legal, Rev Ops, and Deal Desk in plain language.
- Curiosity about AI — you look for ways to make the close faster and cleaner, not just correct.
What you’ll do
- Own the monthly revenue close across subscription, consumption-based, and hybrid arrangements — from journal entries through deferred revenue reconciliation.
- Maintain deferred revenue waterfalls, schedules, and SSP allocation documentation as our product and billing models evolve.
- Flag revenue recognition implications on new contracts and deals, escalating complex or non-standard structures to the Senior Controller.
- Partner with Rev Ops, Deal Desk, and Legal on deal reviews, contract terms, and non-standard payment structures.
- Prepare clean, audit-ready workpapers for revenue transactions and support the annual audit.
- Bring an AI-forward mindset to the close — spot opportunities to automate rev rec entries, reconciliations, and reporting.
What we're looking for
- 5–7 years of revenue accounting experience, including ownership of a month-end close
- Comfortable running the revenue close autonomously once ramped, across subscription and consumption/usage-based models
- Solid working knowledge of ASC 606 concepts (variable consideration, SSP, contract modifications) — enough to flag issues and know when to escalate
- Experience partnering with Legal, Rev Ops, and Deal Desk on contract and deal review
- A track record of tightening or building revenue processes in a growing environment
- Metronome, Stripe Billing, or NetSuite experience is a plus
- Comfortable using AI tools to speed up rev rec entries, reconciliations, and reporting
Compensation & Benefits
We believe in transparency. Starting salary for this role is $99k–$139k USD depending on location and experience, and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Zone 1: $119k–$139k
Zone 2: $109k–$128k
Zone 3: $99k–$116k
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with Recruiter
- 30-minute video call with Hiring Manager
- 30-minute cross-functional conversation with a Rev Ops team member
- Take-home case, followed by a 60-minute case review with members of the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.