高级技术招聘专员
Senior Technical Recruiter
关于 Customer.io
超过 9000 家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。Customer.io 支持人们真正想要接收的自动化沟通。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
职位描述
大家好，我是 Danielle，我在 Customer.io 负责工程招聘！我正在寻找一位高级技术招聘专员加入我的团队。这是一个完整的生命周期职位，重点在人才挖掘。人才挖掘将是工作的大部分：构建候选人名单，进行定向接触，并亲自与那些不查看招聘网站的潜在工程师互动。我们不需要一个在广泛范围内进行高数量招聘的人。我们需要一个能在少量明确的职位上深入挖掘，并建立能将难以接触到的工程师转化为候选人的关系的人。
我们重视的品质
主动性：你不会等待被告知需要关注什么。你会跟踪你的候选人流程，了解哪里出现了问题，并在有人提出之前解决。
精准而非广撒网：你更愿意与正确的十个人进行真实对话，而不是向一百个人发送招聘信息。你知道哪些职位需要数量，哪些需要精准。
合作：你与招聘经理是真正的合作伙伴，在职位需要调整时提出建议，并在市场数据与简介不一致时提供相关信息。
高标准且有实际产出：你快速推进，但不会在候选人体验或严谨性上打折扣。
你将负责的工作
- 直接挖掘并亲自接触潜在的工程师候选人，包括那些不主动求职且不会申请的人
- 为多个难以填补的工程职位制定并执行定向搜索策略，而不是处理大量招聘需求
- 全程负责职位的招聘流程，从候选人名单和接触，到录用和入职
- 与工程招聘经理合作，定义候选人画像，根据当前市场校准期望，并实时调整搜索策略
- 从首次接触开始到录用，提供高参与度、高质量的候选人体验
- 在招聘讨论中提供关于工程人才可用性和薪酬的市场洞察
- 使用 AI 工具优化搜索策略并加快人才挖掘研究，以减少时间消耗
查看英文原文
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
Hi, I'm Danielle, and I lead engineering recruiting here at Customer.io! I'm looking for a Senior Technical Recruiter to join my team. This is a full life-cycle role, with a heavy lean towards sourcing. Sourcing will be a huge majority of the job: building candidate lists, running targeted outreach, and personally engaging the passive engineers who aren't checking job boards. We're not looking for someone to run high volume across a wide net. We're looking for someone who can go deep on a small, well-defined set of roles and build the kind of relationships that convert hard-to-reach engineers.
What We Value
Ownership: You don't wait to be told what needs attention. You track your pipeline, know where things are slipping, and fix it before anyone has to ask.
Targeted over broad: You'd rather have real conversations with the right ten people than send outreach to a hundred. You know the difference between a role that needs volume and one that needs precision.
Partnership: You work with hiring managers as a true thought partner, pushing back when a role needs recalibrating and bringing market data when it says something different than the brief.
High standards with real output: You move quickly without cutting corners on candidate experience or rigor.
What You'll Do
- Source and personally engage passive engineering candidates directly, including engineers who are not actively job searching and would not otherwise apply
- Build and run targeted search strategies for a number of open, hard-to-fill engineering roles rather than a high-volume requisition load
- Own full-cycle recruiting for roles end to end, from candidate list and outreach through offer and close
- Partner with engineering hiring managers to define candidate profiles, calibrate expectations against the current market, and adjust search strategy in real time
- Deliver a high-touch, high-quality candidate experience from first outreach through offer
- Bring market insight on engineering talent availability and compensation to hiring conversations
- Use AI tools to sharpen search strategy and speed up sourcing research, so more of your time goes to actual conversations
What We're Looking For
- A strong, demonstrable track record of sourcing and converting passive candidates yourself, including candidates who weren't actively looking when you reached out
- Meaningful full-cycle recruiting experience in engineering or technical roles, where sourcing was a core part of your day
- Strong technical acumen; you can assess engineering candidates for fit rather than defaulting to pedigree
- Proven ability to influence engineering hiring managers and senior stakeholders with data and clear thinking
- Highly organized and data-oriented, with experience using metrics to drive decisions
- Practical experience using AI tools to sharpen search strategy or speed up sourcing, with specific examples of what it's changed about how you work
Compensation & Benefits
We believe in transparency. Starting salary for this role is $142,000 - $170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions, just a clear, human process designed to help both of us decide if this is a good fit.
- 30 minute Zoom call with Hiring Manager
- 30 minute Zoom call with TA Leader
- 60 minute Zoom call, prompt exercise and review session with the team
- 30 minute Zoom call with Engineering Leader
All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.
Join us!
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact jobs@customer.io.
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read, apply now.