合同应付账款经理
Contract Accounts Payable Manager
关于 Customer.io
超过 9000 家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。Customer.io 支持人们真正想要接收的自动化沟通。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
关于职位
大家好，我是 Eric Anderson，Customer.io 的高级财务主管，我正在寻找一名应付账款承包商，在繁忙时期保持我们的差旅和费用系统正常运行。我们的会计团队依靠 Ramp 和 Navan 来管理费用和差旅支出，我们需要一位能够负责日常事务——编码、对账、跟进异常情况——同时不忽视大局的人。这是一份为期 6 个月的合同，从第一天起就有实际的职责，将与 Terre Holmes 和应付账款团队密切合作。
我们看重的品质
- 责任感——你推动异常队列归零，而不是其他人。
- 直接性——你清晰而友善地执行政策，不回避困难的对话。
- 精确性——金额不符的情况不会被你放过。
你将负责的工作
- 全程负责 Ramp 费用管理——审核、编码和批准费用报告，跟进缺失的收据，并确保政策合规。
- 管理 Navan 差旅——对账预订和支出，标记政策异常，并支持员工处理超出政策的审批。
- 审核应付账款发票的准确性、编码和审批流程——在发票进入付款队列前发现重复发票和金额不符的情况。
- 将 Ramp 和 Navan 的活动与总账对账，并在每次结账前将异常队列归零。
- 作为供应商的响应联系人——确认付款详情，跟踪状态并解决争议。
- 发现常见的差旅和费用问题，并提出（并记录）流程改进方案。
我们寻找的人选
- 3 年以上应付账款和差旅费用经验，最好是在 SaaS 或高增长环境工作过
- 熟悉 Ramp 和/或 Navan（或类似系统——Concur、Expensify、TravelPerk）
- 对细节有敏锐的观察力，具备扎实的费用政策执行能力
- 优秀的书面和口头沟通能力
- 能够管理重复性、以截止日期为导向的工作任务
- 有 NetSuite 或类似 ERP 经验者优先
薪酬与福利
这是一份按小时计酬的合同工作，时薪为 45-60 美元，根据经验而定，预计合同期为 6 个月。
我们的流程
没有陷阱，没有刁钻的问题——只是清晰的流程，
查看英文原文
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Eric Anderson, Senior Controller at Customer.io, and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.
What we value
- Ownership — you drive the exception queue to zero, not someone else.
- Directness — you enforce policy clearly and kindly, without dodging hard conversations.
- Precision — a mismatched dollar amount doesn't get past you.
What you’ll do
- Own Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.
- Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.
- Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue.
- Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.
- Serve as the responsive point of contact for vendors — confirming payment details, tracking status, and resolving disputes.
- Spot recurring T&E headaches and propose (and document) process fixes.
What we're looking for
- 3+ years of AP & T&E experience, ideally in SaaS or a high-growth environment
- Hands-on experience with Ramp and/or Navan (or comparable — Concur, Expensify, TravelPerk)
- Sharp eye for detail and a solid grasp of expense policy enforcement
- Excellent written and verbal communication skills
- Ability to manage a recurring, deadline-driven workload
- Experience with NetSuite or a comparable ERP is a plus
Compensation & Benefits
This is a contracted engagement at $45–60/hr USD, depending on experience, for an estimated 6-month term.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 45-minute cross-functional screen with a member of the AP team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.