虚拟助理 - 解决方案工程师
Virtual Assistant - Solutions Engineer
这是一个远程职位。
我们正在寻找一位以技术为导向、关注合作伙伴的解决方案工程师加入我们的团队。如果你在快节奏、高度协作的远程环境中表现出色，并且喜欢将技术赋能与销售工程相结合，那么这个职位适合你。你将从管理核心合作伙伴功能开始——协助进行售前演示，指导MSP通过培训和上架流程，并支持Island Enterprise Browser和新的GenAI DLP解决方案的技术实施。
随着你展示专业技能，你将承担更广泛的职责，包括开发赋能手册、配置高级安全策略（如GenAI DLP和条件访问），并收集合作伙伴反馈以改进我们的产品和流程。这是一次绝佳的机会，为具备优秀沟通能力、有强烈责任感的人提供成长空间，使其成长为一名全面的安全专业人士，结合深厚的云基础设施知识（尤其是Microsoft Entra ID）、合作伙伴支持和战略安全洞察。
关键职责
合作伙伴赋能与销售工程
- 协助进行售前演示和概念验证会议，展示平台价值和技术能力。
- 指导MSP合作伙伴完成培训、上架、设置和配置Island Browser在其自身及客户环境中的使用。
技术实施与集成
- 将Island Browser部署并集成到现有的身份、网络和端点管理系统中（如Microsoft Entra ID（原Azure AD）、Okta、Google Workspace（GWS）、Intune等）。
- 诊断并解决跨网络、身份、SaaS、DLP、ZTNA、SSO和浏览器集成层的技术问题。
安全策略与产品专长
- 指导合作伙伴进行GenAI感知的DLP试点和部署（策略创建、提示/响应保护、分析），并与身份和生产力堆栈集成。
- 配置基于身份和上下文的控制（例如复制/粘贴、上传/下载、打印、截图），与条件访问对齐，并设置遥测集成。
文档与持续改进
- 为合作伙伴和内部团队创建和更新培训和上架文档、技术指南和操作手册。
- 收集合作伙伴反馈以改进演示、手册和文档；与团队分享见解以优化赋能工作。
要求
所需资格
- 3年以上云计算或系统工程经验，技术相关
查看英文原文
This is a remote position.
We’re looking for a technical and partner-focused Solutions Engineer to join our growing team. If you thrive in fast-paced, highly collaborative remote environments and enjoy blending technical enablement with sales engineering, this role is for you. You’ll start by managing core partner functions—assisting in pre-sales demos, guiding MSPs through training and onboarding, and supporting the technical implementation of the Island Enterprise Browser and a new GenAI DLP solution.
As you demonstrate your expertise, you’ll take on broader responsibilities in developing enablement playbooks, configuring advanced security policies (like GenAI DLP and Conditional Access), and capturing partner feedback to improve our products and processes. This is an excellent opportunity for a strong communicator with high ownership eager to grow into a well-rounded security professional who combines deep cloud infrastructure knowledge (especially Microsoft Entra ID), partner support, and strategic security insights.
Key Responsibilities
Partner Enablement & Sales Engineering
- Assist in pre-sales demos and proof-of-concept sessions, demonstrating platform value and technical capabilities.
- Guide MSP partners through training, onboarding, setup, and configuration of Island Browser within their own and their clients’ environments.
Technical Implementation & Integration
- Deploy and integrate Island Browser with existing identity, network, and endpoint management systems (Microsoft Entra ID (formerly Azure AD), Okta, Google Workspace (GWS), Intune, etc.).
- Diagnose and resolve technical issues across network, identity, SaaS, DLP, ZTNA, SSO, and browser integration layers.
Security Policy & Product Specialization
- Guide partners through pilots and rollouts of GenAI-aware DLP (policy creation, prompt/response safeguards, analytics), integrating with identity and productivity stacks.
- Configure identity- and context-based controls (e.g., copy/paste, upload/download, print, screenshots), align with Conditional Access, and set up telemetry integrations.
Documentation & Continuous Improvement
- Create and update training & onboarding documentation, technical guides, and walkthroughs for partners and internal teams.
- Capture partner feedback to improve demos, playbooks, and docs; share insights with the team to tighten enablement.
Requirements
Requirements
Required Qualifications
- 3+ years of experience in Cloud or Systems Engineering, Technical Consulting, or MSP-focused IT support.
- Strong familiarity with Azure, Google Workspace (GWS), and Active Directory/Entra ID.
- Experience with Identity Providers (IdPs) & SAML such as Okta, Ping, OneLogin, or similar.
- Understanding of VDI technologies (Citrix, VMware Horizon, Azure Virtual Desktop, etc.).
- Proficiency with networking fundamentals (DNS, SSL, VPNs, ZTNA, proxy configurations).
- Comfort with endpoint management and policy-based configurations (Intune, GPO, JAMF, etc.).
- Hands-on with identity-based access (Conditional Access, device posture, SSO/MFA).
- Experience governing GenAI usage (protecting sensitive data in prompts, auditing usage, tuning allow/warn/block policies).
- Ability to conduct engaging technical demos and communicate clearly with both engineers and non-technical stakeholders.
- Fluency in English, with excellent written and verbal communication skills.
- Customer-focused mindset with strong problem-solving abilities; capable of translating complex technical concepts into actionable guidance.
- High ownership, startup mindset: You like fast learning loops, shifting priorities, and jumping in where needed.
- Team-first collaborator: We live in Microsoft Teams—constant chat, quick huddles, and frequent screen-shares with partners.
- Kind, direct communicator who explains complex things simply and assumes positive intent.
- Strong discretion around sensitive data and privacy when working with partner environments.
- Flex when it counts: Most days follow normal hours; occasionally we flex together for launches, partner cutovers, or incidents, balanced by real flexibility the rest of the time.
Tools You’ll Use
· Microsoft Teams, Microsoft Entra ID, Intune, Google Workspace, Okta, modern browsers, and common scripting tools (PowerShell/Python).
Benefits
Benefits
Employee Benefits
- Health and Wellness: Comprehensive HMO coverage for you and your dependents.
- Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
- Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
- Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
- Government Benefits: Full support for required government benefits.
Supplemental Pay Types
- 13th Month Salary: A festive bonus to celebrate the year’s hard work.
- Overtime Pay: Compensation for your extra effort and time.
- Night Differential: Additional pay for working late hours or shifts.
- Incentives: Performance-based incentives to reward your contributions and achievements.
Originally posted on Himalayas