客户成功专员
Customer Success Associate
加入 Hire Hangar，与快速发展的全球公司合作，同时建立长期职业发展。
客户成功专员
全职 · 远程（美国东部时间核心时段）
职位概述
一家快速扩张的播客工作室正在招聘其首位专职客户成功经理。该职位负责从启动到续约的整个客户关系，确保每一系列节目按时上线，达成受众增长目标，并提供可衡量的见解领导力价值。成功的关键在于主动沟通、娴熟的项目协调能力，以及将叙事目标转化为清晰的制作节奏的能力。
日常职责
该经理通过结构化的入职电话欢迎每位新客户，设定集数规划、录制和分发的里程碑，并通过简洁的状态更新让相关方保持了解。制作时间表、嘉宾日历和交接点都位于 CRM 中，通过 Zapier 或 Make 构建的自动化流程会触发任务提醒、资产请求和审批提示，确保不会遗漏任何事项。每周，该经理会审查下载趋势、听众反馈和活动指标，然后将洞察整理成建议，帮助营销团队扩大影响力。当遇到障碍——如音频修复、嘉宾延迟或优先级变化时，该经理会提出解决方案，统一预期，并召集内部编辑、设计师和策略师以确保交付进度。
什么样的候选人最符合要求
拥有三年以上管理售后关系的经验，最好是科技驱动的服务行业，如媒体、内容营销或 SaaS，这将是一个坚实的基础。熟练掌握在 Zapier 或 Make 中进行工作流自动化是必要的，因为许多流程——嘉宾信息表、字幕交付、社交媒体剪辑生成——都依赖于可靠的触发器和数据交接。熟悉使用 Zoom 会议，书面更新清晰明了，以及冷静、以解决问题为导向的方法也是必备条件。拥有播客托管平台经验、基本的音频术语知识或 B2B 营销指标经验将是一个巨大优势。
喜欢将创意愿景转化为可重复流程、享受自动化处理琐碎工作的候选人，欢迎申请。
我们为顶尖人才连接经过审核的雇主、有竞争力的薪酬和真正的成长机会。
查看英文原文
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Success Associate
Full-time · Remote (U.S. Eastern Time core hours)
POSITION OVERVIEW
A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.
DAILY FOCUS
The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points live inside the CRM, and automations built in Zapier or Make fire off task reminders, asset requests, and approval nudges so nothing slips. Each week, the manager reviews download trends, listener feedback, and campaign metrics, then distills insights into recommendations that help marketing teams amplify reach. When obstacles arise—audio fixes, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and rallies internal editors, designers, and strategists to keep delivery on track.
WHAT SETS THE IDEAL CANDIDATE APART
Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, provide a solid foundation. Hands-on fluency with workflow automation in Zapier or Make is essential, as many processes—guest intake forms, transcript delivery, social-clip generation—depend on reliable triggers and data handoffs. Comfort running meetings on Zoom, clarity in written updates, and a calm, solutions-first approach round out the profile. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage.
Applicants who thrive on turning creative vision into repeatable process, enjoy automating away busywork, and value long-term client partnerships are encouraged to apply.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.