产权管理员（需澳大利亚经验）
Conveyancing Administrator (AU Experience Required)
DBC Philippines 是 Deep Blue Company（DBC）的共享服务公司——一家创新的澳大利亚成长型公司，正在重新定义澳大利亚住宅房产买家、卖家和房地产经纪人在“销售到结算”过程中的体验。我们旗下的品牌包括 Conveyancing.com.au、First Class Legal 和 bytherules——三家领先的地产律师事务所。
bytherules Conveyancing 是一家全国获奖的律师事务所，专注于地产过户业务。我们有超过 100 名团队成员，在昆士兰州和新南威尔士州运营。我们的成功由员工驱动，我们始终致力于为客户提供业内最佳的服务。我们位于马尼拉的办公室为澳大利亚的律师、书记员和助理律师提供专门的法律支持团队。
关于我们：
✔️ 澳大利亚房产结算排名第一
✔️ 行业领导者，采用人工智能与自动化技术
✔️ 150 多人友好团队，对工作充满热情
✔️ 定制化的业务管理系统
✔️ 真正的工作与生活平衡
✔️ 灵活的工作安排
✔️ 定期进行在线专业发展、最佳实践和信息分享活动
作为我们的过户管理员，您的职责将包括：
· 为一名高密度住宅过户组合的过户助理律师提供日常行政支持。
· 协助完成过户文件的全流程管理，确保准确性、合规性以及事务的及时推进。
· 通过电话、电子邮件和短信与客户、房地产经纪人、中介和内部利益相关者进行专业沟通。
· 按照隐私和合规要求，维护准确的客户记录并管理机密信息。
· 高度准确地进行客户验证，并收集关键的房产和交易信息。
· 在交易生命周期中准备、更新和整理过户文档和电子文件。
· 支持结算活动，包括协助 PEXA 流程及相关行政任务。
· 提供卓越的客户服务，同时满足关键绩效指标，并为协作的团队环境做出贡献。
您的经验和技能：
如果您是那种能够主动思考、在问题出现前就发现机会，并积极承担交付卓越成果的人，您将脱颖而出。您能够预判客户和团队的需求，结合您的商业意识，将使您在这个岗位上表现优异。
查看英文原文
DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.
Bytherules Conveyancing is a national award-winning law firm specialising in property conveyancing. With over 100 team members we operate in QLD & NSW. Our success is driven by our people and our unwavering commitment to delivering the best client service in the industry. Our Australia-based lawyers, clerks and paralegals are supported by a dedicated team of legal support professionals in our Manila office.
About Us:
✔️ #1 in Australia for Property Settlements
✔️ Industry Leaders with AI & Automation
✔️ Friendly team of 150+ who are passionate about what they do
✔️ Bespoke Practice Management System
✔️ Genuine work-life balance
✔️ Flexible working arrangements
✔️ Regular ongoing online professional development, best practice and information sharing sessions.
As our Conveyancing Administrator, your duties will include:
· Provide day-to-day administrative support to a Conveyancing Paralegal across a high-volume residential conveyancing portfolio.
· Assist with the end-to-end administration of conveyancing files, ensuring accuracy, compliance, and timely progression of matters.
· Communicate professionally with clients, real estate agents, brokers, and internal stakeholders via phone, email, and SMS.
· Maintain accurate client records and manage confidential information in accordance with privacy and compliance requirements.
· Conduct client verification and collect key property and transaction information with a high level of accuracy.
· Prepare, update, and organise conveyancing documentation and electronic files throughout the transaction lifecycle.
· Support settlement activities, including assisting with PEXA processes and related administrative tasks.
· Deliver exceptional customer service while meeting key performance indicators and contributing to a collaborative team environment.
Your experience and skills:
You'll stand out if you're someone who naturally thinks ahead, identifies opportunities before they arise, and takes ownership of delivering exceptional outcomes. Your ability to anticipate the needs of both clients and your team, coupled with your commercial mindset and continuous improvement approach, will make you a valued contributor from day one.
· A minimum of 2 years Queensland conveyancing experience.
· At least 2 years' experience in a customer-facing role, providing written and telephone support to Australian, New Zealand, or UK customers.
· Proficiency in Actionstep, PEXA and M365 applications
· A demonstrated track record of delivering outstanding customer service and building trusted client relationships.
· Excellent written and verbal communication skills, with the ability to engage confidently and professionally with clients, colleagues, and stakeholders.
· Strong critical thinking and problem-solving skills, with the ability to identify issues, anticipate challenges, and implement practical solutions.
· A proactive mindset, consistently taking initiative and acting on opportunities to improve outcomes without requiring direction.
· The ability to anticipate the needs of clients and team members, ensuring a seamless and supportive experience.
· Excellent organisational and time management skills, with the ability to manage multiple priorities while maintaining accuracy and adapting to changing business needs.
· Exceptional attention to detail and a commitment to producing high-quality work.
· The ability to work independently while also contributing positively to a collaborative, high-performing team.
· Strong resilience, perseverance, and a commitment to delivering results.
· Commercial awareness, with an interest in staying informed of industry developments and best practices.
· The highest standards of integrity, professionalism, and discretion when handling confidential client and company information.
WORKING LOCATION AND REQUIREMENTS
This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
· conducive home office (free from noise and distraction)
· main internet: wired internet of at least 100mbps
· reliable back up internet: at least 20mbps speed