团队经理
Team Manager
DBC Philippines 是 Deep Blue Company (DBC) 的共享服务公司 - 一家创新的澳大利亚成长型公司，正在重新定义澳大利亚住宅房产买家、卖家和房地产经纪人在“销售到结算”过程中的体验。我们旗下品牌包括 Conveyancing.com.au、First Class Legal 和 bytherules - 三家领先的地产法律事务所。
我们新设立了职位，通过法律流程中的合同、文件和产权交接为我们的客户提供支持，这些职位属于 Conveyancing.com.au 业务部门。
Conveyancing.com.au 是澳大利亚领先的仅从事产权交易的律师事务所，在澳大利亚各地设有办公室，并提供五天的客户服务。Conveyancing.com.au 正通过数字解决方案引领产权交易的未来，使买房和卖房变得比以往任何时候都更容易。在澳大利亚的律师、书记员和准律师由马尼拉办公室的一支专门的销售、服务和法律支持团队提供支持。
法律交付团队是 DBC Philippines 的核心部门。为零售住宅市场中的买家和卖家提供可扩展、高质量的产权交易支持和服务，法律交付团队覆盖澳大利亚所有州，并在菲律宾拥有一支庞大的运营专家团队。
我们正在寻找一位经验丰富的团队经理来监督团队的表现和活动。您将确保团队高效且有效地实现业务目标。主要职责包括设定目标、管理关键绩效指标（KPI）、分配任务、监控进度、提供指导和支持，并营造积极且富有成效的工作环境。
我们理想的候选人应具备以下条件：
· 负责通过其团队提供的全流程文件管理服务，为客户提供最佳体验
· 确保团队按照 Workforce 提供的目标数量完成事项、财务目标、州法律、质量保证和风险管理指南的要求，输出优秀成果
· 通过团队会议、定期 1:1 沟通、会议、全员大会和更新保持运营节奏
· 记录并遵守统一任务完成的流程，同时协作确保覆盖范围
· 向员工传达并培训相关的州法律、技能、工具、流程和合规指南
· 监控团队表现和交付成果是否符合服务等级协议（SLA）和审计结果
· 作为
查看英文原文
DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.
We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.
Conveyancing.com.au is Australia's leading conveyancing-only law firm with offices across Australia and 5-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila office.
The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.
We are seeking an experienced Team Manager to oversee our team's performance and activities. You will ensure that the team functions efficiently and effectively to achieve business goals. Key responsibilities include setting objectives, managing key performance indicators (KPIs), delegating tasks, monitoring progress, providing guidance and support, and fostering a positive and productive work environment.
Our ideal candidate will:
· Be responsible for the delivery of the best possible customer experience through the end-to-end File Management service delivered by their team
· You need to ensure that the team delivers excellent output against the target number provided by Workforce for matters handled, financial goals, State Legal, Quality Assurance and Risk Management guidelines
· Establishing an operating rhythm through team huddles, regular 1:1s, meetings, town halls, and updates
· Documenting and adhering to procedures for uniform task completion while collaborating for coverage
· Keeping staff informed and trained on relevant State legislation, skills, tools, processes, and compliance guidelines
· Monitoring team performance and deliverables against SLAs and auditing results
· Act as the primary contact for escalations, investigating issues and preparing event reports
· Oversee contracts and tasks, providing regular feedback to enhance quality and accuracy
· Track compliance with billing and payment deliverables as applicable
· Model adherence to company policies, values, and guidelines
· Build activities to reinforce positive behaviors and celebrate team achievements
· Ensure team compliance with company and state policies through coaching and discipline management as needed
· Track daily attendance and escalate issues to the Workforce and People Team for appropriate action
· Perform other tasks as assigned by Management
Qualifications
We are seeking candidates who have ideally led teams across the Philippines and in Australia, working at a managerial level to drive forward the capability of the operations function.
With a completed Bachelor’s degree you will have:
· A minimum of 2 - 5 years of experience as a Team Manager in a BPO/Call Center environment working with AU, NZ, US or UK customers
· Free of personal commitments like pursuing further studies, taking licensure exams, etc.
· Proficiency in M365, Actionstep, PEXA applications
· Ability to anticipate needs of team members and clients, and self initiative to meet those needs
· Leadership skills, coaching and training
· Strong written and verbal skills for regular communications to various stakeholders, including team members and clients
· Critical thinking skills and a proactive approach to problem solving
· Efficient – able to handle multiple demands while remaining flexible and adaptable to change
· Ability to act on strategies for solving problems and meeting objectives before being asked to do so
· Exceptional attention to detail
· Perseverance and commitment
· Commercial awareness and desire to keep abreast of developments
· Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions
WORKING LOCATION AND REQUIREMENTS
This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
· conducive home office (free from noise and distraction)
· main internet: wired internet of at least 50mbps
· reliable back up internet: at least 10mbps speed
We’re excited to offer a competitive compensation package to the ideal candidate as we launch into an exciting phase of growth and opportunity. Join us on this ambitious journey and be part of something truly transformative!