法律文档专员
Legal Documentation Officer
DBC Philippines 是 Deep Blue Company（DBC）的共享服务公司，DBC 是一家创新的澳大利亚成长型公司，正在重新定义澳大利亚住宅房产买家、卖家和房地产代理人在“销售到结算”过程中的体验。我们旗下的品牌包括 Conveyancing.com.au、First Class Legal 和 bytherules，这三家是领先的房地产律师事务所。
我们新设立了职位，通过法律流程中的合同、文件和产权转让为 Conveyancing.com.au 业务的客户提供支持。
Conveyancing.com.au 是澳大利亚领先的仅提供产权转让服务的律师事务所，在澳大利亚各地设有办公室，并提供五天客户支持。Conveyancing.com.au 正通过数字解决方案引领产权转让的未来，让买房和卖房变得比以往任何时候都更容易。在澳大利亚实地工作的律师、文员和准律师由马尼拉办公室的一支专注的销售、服务和法律支持团队提供支持。
Legal Delivery 团队是 DBC Philippines 的核心引擎。为澳大利亚零售住宅市场中的买家和卖家提供可扩展、高质量的产权转让支持和服务，Legal Delivery 团队覆盖澳大利亚所有州，并在菲律宾拥有一支庞大的运营专家团队。
作为提供服务和支持的团队成员，您将负责回答正在澳大利亚购买或出售住宅房产的客户的咨询，准备所需文件，并完成合同草案的生成，具体职责包括：
· 作为买家或卖家的主要客户联系人，主动且及时地提供指导、更新和方向
· 按照我们的标准流程进行数据录入和合同起草
· 在固定外部截止日期内，以高度细致的态度审查、整理并准备法律文件
· 与澳大利亚的律师和其他支持团队合作，对复杂问题进行升级处理，并对客户文件进行最终审核
· 与银行、地方政府或其他中介人等外部利益相关方进行协调
· 计算与房产结算相关的费用、税款和其他财务评估以供审核
您以提供出色的客户体验为荣，并能在能够积极为客户解决复杂问题的环境中茁壮成长。您自信且迅速地建立关系，并让客户确信他们处于安全的保障中。
查看英文原文
DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.
We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.
Conveyancing.com.au is Australia's leading conveyancing-only law firm with offices across Australia and 5-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila office.
The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.
Working as part of a team providing service and support to customers who are buying or selling a residential property in Australia by answering their queries, preparing the required documents and completing the generation of the contract draft you will be responsible for:
· Acting as the key customer contact for either the buyer or seller, providing guidance, updates and directions proactively and responsively
· Data entry and drafting the contract according to our standard procedure
· Reviewing, collating and preparing legal documentation with a high attention to detail within fixed external deadlines
· Partnering with Lawyers and other support teams in Australia to escalate complex queries and for final review of customers documentation
· Coordinating with external stakeholders such as banks, local councils or the other parties conveyancer
· Calculating fees, taxes and other financial assessments relevant to property settlement for review
You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers. You confidently and quickly build relationships and give your customers confidence they’re in safe hands. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Highly organised, both your customers and your team know you can be depended on and are always reliable.
With a completed Bachelor’s degree you will have:
· Experience working with legal concepts, definitions and documentation preferred
· Experience delivering exceptional customer service
· 1-2 years direct customer contact (written and phone based) experience working with Aust / NZ, US or UK customers
· Free of personal commitments like pursuing further studies, taking licensure exams, etc.
· Ability to anticipate needs of team members and clients, and self initiative to meet those needs
· Strong written and verbal skills for regular communications to various stakeholders, including team members and clients
· Critical thinking skills and a proactive approach to problem solving
· Efficient – able to handle multiple demands while remaining flexible and adaptable to change
· Ability to act on strategies for solving problems and meeting objectives before being asked to do so
· Exceptional attention to detail
· Perseverance and commitment
· Ability to work alone as well as part of a high performing team
· Commercial awareness and desire to keep abreast of developments
· Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions
· Expertise in Microsoft 365 applications
WORKING LOCATION AND REQUIREMENTS
This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
· conducive home office (free from noise and distraction)
· main internet: wired internet of at least 100mbps
· reliable back up internet: at least 20mbps speed