产品经理
Product Manager
关于 Customer.io
超过 9000 家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。Customer.io 支持人们真正想要接收的自动化沟通。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
职位描述
大家好，我叫 Megan Berry，是 Customer.io 的高级产品总监，我正在寻找一位产品经理来改善客户与我们相处的前几周体验。我们的自助式业务是客户发现和采用 Customer.io 的重要部分，这个职位位于这一进程的核心，与我们自助式小组的高级产品经理一起工作。你将对旅程中的一个明确部分拥有实际的主导权，有数据、实验能力以及跨职能合作伙伴来推动它。
我们看重的品质
- 客户同理心 —— 你深入挖掘真正阻碍客户的因素，而不仅仅是看仪表盘上的数据。
- 实验导向 —— 你更倾向于进行测试而不是争论观点。
- 清晰的沟通 —— 你能让复杂的权衡变得容易理解。
- 有担当但没有自负 —— 你推动自己的领域前进，并知道何时寻求帮助。
你会做什么
- 主导一组特定界面的自助式旅程的产品体验——从注册和引导到激活和升级。
- 使用数据、实验和客户洞察来发现并解决痛点。
- 定义并跟踪激活、留存和变现的成功指标。
- 与市场、客户成功和设计团队合作，确保各接触点的体验一致。
- 与工程团队合作，规划并交付能减少价值时间的改进。
- 运行 A/B 测试和增长实验，找到推动转化和参与度的因素。
- 向团队和管理层清晰地传达优先事项和进展。
我们寻找的人选
- 3 年以上 SaaS 领域的产品管理经验，最好有自助式或产品驱动增长的经验。
- 在你的产品流程中使用或开发过 AI 驱动的工具。
- 有提升激活或留存指标的记录。
- 强大的分析和实验技能——以数据为导向，但也能应对不确定性。
- 有与产品、市场和客户成功团队协作的经验。
- 擅长清晰沟通，能简化复杂问题并推动共识。
- 对帮助客户成功有浓厚的好奇心。
- 能够适应工作环境
查看英文原文
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.
What we value
- Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
- Bias to experiment — you'd rather run a test than debate an opinion.
- Clear communication — you make complex tradeoffs easy for others to follow.
- Ownership without ego — you drive your area forward and know when to ask for help.
What you'll do
- Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade.
- Find and resolve friction points using data, experimentation, and customer insight.
- Define and track success metrics for activation, retention, and monetization.
- Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints.
- Work with Engineering to scope and deliver improvements that reduce time-to-value.
- Run A/B tests and growth experiments to find what drives conversion and engagement.
- Communicate priorities and progress clearly across teams and leadership.
What we're looking for
- 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.
- Experience using or developing AI-powered tooling in your product workflow
- A track record of improving activation or retention metrics.
- Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
- Experience collaborating across Product, Marketing, and CX.
- A clear communicator who simplifies complexity and drives alignment.
- Deep curiosity about what helps customers succeed.
- Comfort working autonomously in a remote, async-first environment.
Compensation & Benefits
We believe in transparency. Starting salary for this role is $137k–$156k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Zone 1: $164,400–$187,200.
Zone 2: $150,700–$171,600.
Zone 3: $137,000–$156,000.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute call with a Recruiter
- 30-minute video call with the Hiring Manager
- 60-minute Product Case discussion with Engineering team members
- 60-minute Product Case Review call with a panel
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.