技术实施专员
Technical Implementation Specialist
这是一个远程职位。
职位描述
在Autocorp.ai，我们帮助经销商改变与现代汽车买家互动的方式。我们正在寻找一位技术实施专家，能够在技术、客户成功和解决问题的交汇点上茁壮成长。这个职位是将我们创新的SaaS解决方案与客户的业务成果连接起来的桥梁。你将负责确保无缝的入职流程、顺畅的集成以及从第一天起就提供卓越的客户体验。
这个职位适合那些热衷于让复杂系统完美运行、喜欢与客户紧密合作，并通过技术卓越来实现客户成功的人员。
你将负责
- 主导实施：负责新客户和现有客户的入职流程，包括设置、配置、集成和上线准备。
- 跨团队协作：与客户成功经理、技术团队和第三方合作伙伴密切合作，确保顺利且按时的部署。
- 保持进展：制定并管理入职计划和时间表，确保实施前90天内的里程碑得以实现。
- 增强客户信心：作为技术问题的第一道防线，诊断问题并提供快速有效的解决方案。
- 技术联络人：作为客户、内部团队和合作伙伴之间的关键沟通者，解决各种问题并消除障碍。
- 质量保障：执行质量保证测试，确保每个Autocorp.ai的集成都能无缝运行。
- 流程改进：记录最佳实践，为实施手册做出贡献，并收集反馈以持续优化我们的方法。
- 保持领先：了解行业工具、趋势和最佳实践，为每位客户提供前沿的体验。
要求
你具备
- 在客户入职和一级技术支持方面有实际经验，最好是在SaaS公司工作过。
- 强大的技术能力，能够快速学习新的系统和工具。
- 优秀的解决问题能力，有有效排查故障的记录。
- 出色的组织和沟通能力，能够同时处理多个项目。
- 对汽车行业的熟悉（优先但非必需）。
- 注重细节，积极主动，致力于交付出色的结果。
福利
为什么加入我们？
影响力：在帮助经销商现代化销售方面发挥关键作用
查看英文原文
This is a remote position.
About the Role
At Autocorp.ai, we help dealerships transform the way they engage with modern car buyers. We’re looking for a Technical Implementation Specialist who thrives at the intersection of technology, customer success, and problem-solving. This role is the bridge between our innovative SaaS solutions and our clients’ business results. You’ll be responsible for ensuring seamless onboarding, smooth integrations, and an exceptional client experience from day one.
This position is ideal for someone who is passionate about making complex systems work flawlessly, enjoys working closely with customers, and takes pride in enabling client success through technical excellence.
What You’ll Do
- Lead Implementations: Own the onboarding process for new and existing clients, including setup, configuration, integrations, and go-live readiness.
- Collaborate Across Teams: Work closely with Client Success Managers, technical teams, and third-party partners to deliver smooth, on-time deployments.
- Maintain Momentum: Develop and manage onboarding plans and timelines, ensuring milestones are met during the first 90 days of implementation.
- Drive Client Confidence: Act as the first line of defense for technical issues, diagnosing problems and providing fast, effective solutions.
- Technical Liaison: Serve as a key communicator between clients, internal teams, and partners to resolve issues and remove barriers.
- Quality Assurance: Perform QA testing to ensure every Autocorp.ai integration works seamlessly.
- Process Improvement: Document best practices, contribute to the implementation playbook, and gather feedback to continuously refine our approach.
- Stay Ahead: Keep up-to-date on industry tools, trends, and best practices to deliver a cutting-edge experience for every client.
Requirements
What You Bring
- Proven experience in client onboarding and Level 1 technical support, ideally within a SaaS company.
- Strong technical aptitude with the ability to quickly learn new systems and tools.
- Excellent problem-solving skills and a track record of troubleshooting effectively.
- Exceptional organizational and communication skills, with the ability to manage multiple projects at once.
- Familiarity with the automotive industry (preferred but not required).
- Detail-oriented, proactive, and committed to delivering outstanding results.
Benefits
Why Join Us?
Impact: Play a critical role in helping dealerships modernize their sales process and customer experience.
Growth: Access to ongoing learning, mentorship, and opportunities to grow your career in SaaS.
Flexibility: Work remotely from anywhere, supported by the tools you need to do your best work.
Rewards: Competitive base salary, and benefits after the probationary period.
Culture: Join an extraordinary team that’s leading the industry and shaping the future of automotive retail.
Ready to bridge technology, support and client success?
Apply now and be part of a team that is transforming how dealerships connect with their customers.
Originally posted on Himalayas