客户成功经理 - 双语
Client Success Manager - Bilingual
这是一个远程职位。
加入我们，重新定义加拿大汽车金融。
在Autocorp.ai，我们不仅仅是构建软件，我们正在改变人们购车的方式。我们前沿的SaaS平台使经销商能够更快地完成交易，提供更好的融资体验，并通过Equifax和Canadian Black Book等合作伙伴提供的预测洞察力实现更高水平的绩效。
我们发展迅速，正在寻找一位能说两种语言的客户成功经理，与我们一同成长。
这不仅仅是一份工作。这是你事业的起点。
你将成为经销商值得信赖的顾问，引导他们取得成功，帮助他们扩大业务，并确保他们从我们的平台上获得最大价值。如果你热爱建立关系，热衷于分析绩效指标，并将满意的客户转变为狂热的粉丝，这就是你的机会。
你将负责
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成为经销商的首选联系人：通过战略性、主动的沟通，保留并扩展你的客户群。
- 推动扩展对话：介绍新产品功能和扩展机会，为我们的合作伙伴带来实际收入。
- 像专业人士一样培训：帮助经销商上手并快速运行——并且永远不会放慢脚步。
- 优化经销商绩效：分析结果，识别趋势，并制定推动投资回报率的策略。
- 在问题出现之前解决问题：通过主动支持、战略建议和高影响力的跟进保持领先。
- 跨部门协作：你将在产品、支持、销售和管理层之间发挥关键作用，并成为客户的声音。
- 为客户发声：倡导产品改进，并在需要时进行升级，以确保快速解决。
要求
双语技能——你流利掌握英语和法语，能够轻松与各类客户沟通。
1-3年以上经验——你曾在客户成功、账户管理或其他以建立关系为核心的工作中任职。
汽车行业知识——无论是经销商、批发还是汽车科技，你的背景让你更了解这个领域的独特需求。
SaaS经验——你曾在SaaS公司工作过，或者对云平台非常熟悉。
成功的组合管理经验——你成功管理过B2B客户，理想情况下有责任让客户满意并增长（包括留存和扩展）。
最初发布于Himalayas
查看英文原文
This is a remote position.
Join the team reinventing automotive finance across Canada.
At Autocorp.ai,we’re not just building software we’re transforming how humans buy cars. Our cutting-edge SaaS platform empowers dealerships to close deals faster, provide better financing experiences, and unlock next-level performance with predictive insights powered by our partners likeEquifaxandCanadian Black Book.
We’re growing fast and looking for a bilingualClientSuccess Manager who’s hungry to grow with us.
This isn’t just a job. It’s a launchpad.
You’ll be a trusted advisor to our dealers, guiding them to success, helping them scale, and making sure they get full value from our platform. If you love building relationships, geeking out on performance metrics, and turning satisfied clients into raving fans this is your shot.
What You’ll Own
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Be the Go-To for Your Dealers: Retain and grow your book of business through strategic, proactive communication.
- Drive Expansion Conversations: Introduce new product features and expansion opportunities that drive real revenue for our partners.
- Train Like a Pro: Onboard and train dealerships so they can hit the ground running — and never slow down.
- Optimize Dealer Performance: Analyze results, identify trends, and build strategies that drive ROI.
- Solve Problems Before They Exist: Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups.
- Collaborate Across the Org: You’ll be a key player between product, support, sales, and leadership — and the voice of the customer.
- Champion the Client: Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution.
Requirements
Bilingual Skills– You speak both English and French fluently, making it easy to connect with a wide range of clients.
1–3+ Years of Experience– You’ve spent time in Customer Success, Account Management, or other client-facing roles where building relationships is key.
Automotive Industry Know-How– Whether it’s dealerships, wholesale, or automotive tech, your background gives you a leg up in understanding the unique needs of this space.
SaaS Savvy– You’ve worked at a SaaS company or you're super comfortable navigating cloud-based platforms.
Proven Portfolio Management– You’ve successfully managed B2B accounts, ideally with some responsibility for keeping clients happy and growing (think retention + expansion).
Originally posted on Himalayas