Epic调度模板分析师
Epic Scheduling Template Analyst
公司简介
Shriners Children’s 是一个尊重、支持并重视每个人的组织。被《福布斯》评为 2025 年最佳中型企业之一，我们致力于提供卓越的患者护理，拥抱具有全球影响力的多学科教育和研究。我们营造了一个重视循证实践、经验、创新和批判性思维的学习环境。我们的同理心、诚信、责任感和韧性定义了我们在儿童及其家庭儿科专科护理领域的领导地位。
我们在全球拥有 20 多家医院、门诊诊所、日间护理中心和外展地点，为 18 岁以下儿童提供优质的医疗服务，无论其家庭是否有支付能力或保险状况如何。请点击此处了解我们的更多地点信息。
职位描述
Epic 调度模板分析师负责创建和更新指定区域的医生模板，结合模板标准化指南。监控主调度和日常调度变更请求。与医生、诊所/科室经理、主管和/或秘书以及调度员合作，通过将各种调度选项纳入医生调度定义，识别最高效、简化的预约调度流程。协助培训模板构建者，以确保所有批准的调度标准的一致性和遵守。开发和修改调度模板以优化医生在诊所的时间；协助改善患者可及性、医生排班率和医生生产力。
主要职责：
- 对新旧医生的主调度模板进行监督，包括新的预约类型请求（例如：新患者；老患者；紧急情况等）和访问类型负载平衡。
- 与日间运营部门协作，识别、审查并就建议的主模板增强方案向医生和科室经理提出建议。
- 确保变更请求按照流程指南完成，包括对现有预约类型的更改、处理工作列表以及被取消患者的正确工作列表分配。
- 在 ServiceNow 中维护详细的文档以支持变更请求。
- 通过 ServiceNow 向医生、高级总监、诊所/科室经理、组管理员、主管和/或秘书以及调度员沟通变更请求的状态。
- 识别需求
查看英文原文
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.
Job Description
The Epic Scheduling Template Analyst is responsible for the creation of, and updates to, provider templates for assigned areas incorporating the Guidelines for Template Standardization. Monitors master and daily schedule change requests. Works with Providers, Clinic/Practice Managers, Supervisors and/or Secretaries, and Schedulers to identify the most efficient, streamlined appointment scheduling process by incorporating various scheduling options into the provider schedule definition. Assists with the training of Template Builders to ensure consistency and adherence to all approved scheduling standards. Develops and modifies scheduling templates to optimize provider time in clinics; assists in improving patient access, provider book rates, and provider productivity.
Key Responsibilities:
- Provides oversight of master schedule templates for new and existing providers including new appointment type requests (i.e. new patient; established patient; urgent; etc.) and visit type load balance.
- Works in conjunction with Ambulatory Operations to identify, review, and make recommendations to Providers and Practice Managers of suggested master template enhancements.
- Ensures change requests are completed according to process guidelines including changes to existing appointment types, working off worklist and proper worklist assignment of bumped patients.
- Maintains detailed documentation to support change requests within ServiceNow.
- Communicates status of change requests with Providers, Senior Directors, Clinic/Practice Managers, Group Administrators, Supervisors and/or Secretaries, and Schedulers via Service Now.
- Identifies need for scheduling changes based on review of scheduling set-up and change requests, as well as scheduling scenarios and trends.
- Works with EPIC Cadence Team and other I.S. resources to optimize functionality of systems.
- Recommends improved processes and changes to scheduling definition to provide the most efficient method of scheduling for schedulers and group secretaries.
- Recommends improved processes, including enhanced system functionality, that address specific clinical, operational and business critical success factors.
- Monitors schedules to assure templates are being utilized as designed.
- Provides technical and administrative support to the scheduling areas.
- Prepares and delivers presentations related to master schedules as requested by Ambulatory Operations
- Works closely with the clinic practices and Practice Managers on scheduling and capacity related projects.
- Suggests the use of new products and techniques as they are made available.
- Identifies potential training needs and works with clinic practices and Practice Managers to provide appropriate training.
- Performs additional tasks, which may be assigned, to maintain or improve the conduct of business.
- Standard Staffing Level Responsibilities
- Complies with established departmental policies, procedures and objectives.
- Attends variety of meetings, conferences, seminars as required or directed.
- Demonstrates use of Quality Improvement in daily operations.
- Complies with all health and safety regulations and requirements.
- Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
- Maintains, regular, reliable, and predictable attendance.
- Performs other similar and related duties as required or directed.
Required Qualifications:
- 3 years of scheduling experience
- 1 year of master template experience
- Proficiency in medical terminology.
- EPIC Cadence system.
- MS Office
- Bachelor's Degree or equivalent combination of education and experience
Preferred Qualifications:
· Master template experience in healthcare environment
Compensation is determined based on years of relevant experience and departmental equity.Originally posted on Himalayas