抵押贷款催收员
Mortgage Collector
在美银，我们正努力做到最好。帮助我们服务的客户和企业做出更明智、更聪明的财务决策，并使我们支持的社区得以成长和成功。我们相信，只有大家齐心协力，才能实现我们的共同抱负，每个人都有其独特的潜力。在美银的职业生涯为你提供广泛且不断增长的机会，在职业的每个阶段都能发现让你蓬勃发展的方向。从第一天起，就能尝试新事物、学习新技能并发现自己的长处。
职位描述
通过审查文件、通过电话和/或书面通讯联系客户/客户，并安排还款计划，以最大限度地减少组织的损失，从而对指定的逾期账户进行收款。
基本要求
- 高中毕业或同等学历
- 至少一年的催收和/或客户服务经验
优先技能/经验
- 了解贷款催收政策和程序、公平债务催收实践及相关法律
- 强大的客户服务/关系技能
- 能够识别和解决异常情况，并能组织和解释信息
- 良好的口头和书面沟通能力
- 有呼叫中心或催收经验者优先（12个月）
- 有抵押贷款经验者优先
排班和薪资信息
固定起薪：20美元/小时 + 10% 班次补贴（EST 和 CST 时区）
固定排班：周一至周五 11:15 AM - 8:15 PM EST + 每月一次周六 9:00 AM - 3:00 PM EST
工作地点期望
该职位为美国居家远程办公。
以下城市对外招聘：肯塔基州欧文斯伯勒；俄亥俄州辛辛那提；德克萨斯州达拉斯
内部招聘：美国远程办公
如果在申请或招聘过程的任何环节需要我们为残疾人士提供便利，请参考我们的申请人残疾便利措施。
福利：
我们的福利和全面薪酬理念关注团队成员的全方位需求，以及在工作内外可能需要的支持。这就是为什么我们的福利设计旨在帮助你和你的家人提升健康水平，保障财务安全并获得安心。我们的福利包括以下内容：
- 医疗保险（医疗、牙科、视力）
- 基础定期寿险和可选定期寿险
- 短期和长期残疾保险
- 怀孕残疾和育儿假
- 401(k) 和雇主资助的退休计划
- 带薪休假（2至5周）
查看英文原文
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.
Basic Qualifications
- High school diploma or equivalent
- Minimum one year of experience in collections and/or customer service activities
Preferred Skills/Experience
- Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
- Strong customer service/relations skills
- Ability to identify and resolve exceptions and to organize and interpret information
- Good verbal and written communication skills
- 12 months of call center or collections experience preferred
- Mortgage experience highly preferred
Schedule and Pay Information
Set Starting Pay: $20/hour + 10% Shift Differential (EST & CST Time Zones)
Set Schedule: Monday - Friday 11:15 AM - 8:15 PM EST + 1 Saturday once a month 9:00 AM - 3:00 PM EST
Location Expectations
This role is designated as U.S. home-based remote.
External Hiring in the following cities: Owensboro, KY; Cincinnati, OH; Dallas, TX
Internal Hiring: Remote, US
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Originally posted on Himalayas