维护协调员
Maintenance Coordinator
Maintenance Coordinator
职位描述
汇报对象：
高级维护经理
部门：
PSB
部门：
维护
职位状态：
全职，EST工作时间
工作地点与办公方式：
远程
关于我们：
PSB（Pro Services Boston）和Green Ocean Property Management 是整合的维护+物业管理团队，服务于大波士顿地区。我们管理多户、单户和HOA资产，并运营一个专注于速度、质量和清晰沟通的内部服务业务。
职位概述：
Maintenance Coordinator 是所有工单的指挥中心：接收、分类、安排、供应商协调、租户沟通和收尾。您将优先处理紧急问题，保持预防性维护的节奏，并缩短周期时间。这是一个有明确SLA、每日问责机制并可向高级协调/运营领导岗位发展的绩效岗位。
核心职责：
- 工单接收与分类
- 通过门户/电话/邮件接收请求；完整记录范围、照片、访问信息和优先级标签。
- 按优先级（P0–P3）和楼宇/业主规则分类；验证保修/召回/重复问题。
- 初步诊断以减少现场维修次数（简单重置、滤网尺寸、断路器检查、关断指导）。
- 安排与调度
- 根据专业技能、SLA、地理位置、可用性和成本，将任务分配给合适的供应商/技术人员。
- 制定和更新每日/每周计划；确认租户访问权限、密码箱代码、宠物/报警器、停车情况。
- 创建和跟踪不超过金额（NTE）；在需要时获取批准。
- 供应商管理
- 协调持证供应商（空调、水电、电器、屋顶等）。
- 确保COI/W-9/执照有效；验证到达和完成情况、照片证明和书面诊断。
- 对超过NTE的工单请求报价；比较范围/价格；提交审批。
- 租户与业主沟通
- 提供明确的预计到达时间、准备步骤（关闭水源、清理通道）和进度更新。
- 设定零件交货时间和后续跟进的预期；在完成时确认满意度。
- 当工作影响健康/安全或居住条件时，敏感地进行升级处理。
- 预防性维护（PM）
- 维护季节性PM日历（锅炉/暖气、排水沟、干衣机通风口、烟雾/一氧化碳检测、滤网更换）。
- 批量/安排PM以最小化对租户的干扰和出行时间；跟踪完成情况。
- 开票与收尾
- 确保工单包含诊断、材料、人工、前后照片和时间戳。
- 将发票与工单匹配，验证
查看英文原文
Maintenance Coordinator
Job Description
Reports to:
Senior Maintenance Manager
Division:
PSB
Department:
Maintenance
Status:
Full-Time, EST Business Hours
Location and Work Setup:
Remote
About Us:
PSB (Pro Services Boston) and Green Ocean Property Management are integrated maintenance + property management teams serving the Greater Boston market. We manage multifamily, single-family, and HOA assets and run an in-house service operation focused on speed, quality, and clear communication.
Role Overview:
The Maintenance Coordinator is the command center for all work orders: intake, triage, scheduling, vendor coordination, tenant communications, and close-out. You’ll prioritize urgent issues, keep preventive maintenance on cadence, and drive down cycle times. This is a performance role with clear SLAs, daily accountability rhythms, and growth into senior coordination/ops leadership.
Core Responsibilities:
- Work Order Intake & Triage
- Receive requests via portal/phone/email; log with complete scope, photos, access info, and priority tag.
- Classify by Priority (P0–P3) and building/owner rules; verify warranty/recall/recurring issues.
- Pre-diagnose to reduce truck rolls (simple resets, filter sizes, breaker checks, shutoff guidance).
- Scheduling & Dispatch
- Assign to the right vendor/tech based on trade, SLA, geography, availability, and cost.
- Build and update daily/weekly schedules; confirm tenant access, lockbox codes, pet/alarms, parking.
- Create and track Not-to-Exceed (NTE) amounts; obtain approvals when required.
- Vendor Management
- Coordinate licensed vendors (HVAC, plumbing, electrical, appliance, roofing, etc.).
- Ensure COI/W-9/licenses are current; validate arrival/completion, photo proof, and written diagnosis.
- Request quotes for >NTE jobs; compare scope/price; route to approval.
- Tenant & Owner Communication
- Provide clear ETAs, prep steps (water shutoff, clearing access), and progress updates.
- Set expectations for parts lead times and follow-ups; confirm satisfaction at completion.
- Escalate sensitively when work impacts health/safety or habitability.
- Preventive Maintenance (PM)
- Maintain seasonal PM calendars (boilers/furnaces, gutters, dryer vents, smoke/CO checks, filter changes).
- Batch/schedule PMs to minimize tenant disruption and travel time; track completion.
- Invoicing & Close-Out
- Ensure work orders have diagnosis, materials, labor, before/after photos, and time stamps.
- Match invoices to WOs, verify against NTE, route exceptions, and submit to accounting the same day.
- Emergencies & After-Hours Coordination
- Follow the P0/P1 emergency SOP (gas/water/electrical hazards, no-heat, lockouts).
- Coordinate on-call vendors, city services, and temporary mitigation.
- Reporting & Quality
- Produce daily/weekly reports on SLA adherence, WIP aging, cost variance, and vendor performance.
- Flag repeat issues, recommend root-cause fixes (access hardware, part stocking, vendor changes).
Qualifications:
- Fluent in English and Spanish language
- Maintenance coordinating experience in a US Property Management company is a must
- Knowledgeable in construction engineering is a plus
- Has excellent problem solving skill
- Good communication skills in English
- Outstanding skills in organizing schedules
- Experience with property management software Buildium/Property Meld is a plus
- Self-driven and can work with little supervision
- Extremely organized and can work in a constantly changing and fast past environment
- Want to have a stable career with endless potential for learning and growth
- Able to work on EST Business hours
Salary: up to $10Originally posted on Himalayas