研究服务GTM主管
Head of GTM, Research Services
### 关于Maze
**Maze是用户研究平台，通过以产品开发的速度提供用户洞察，帮助公司更快地打造正确的产品。**
在大多数公司中，研究需求远超供应能力。时间、成本和缺乏专业知识的访问权限阻碍了团队的发展。在当今人工智能驱动的世界中，任何人都可以快速构建产品。真正的挑战在于深入了解用户需求并打造_正确_的产品。这就是Maze的作用。
我们相信公司不应该在快速开发和正确开发之间做出选择。Maze使研究变得可及、直观且快速，使产品团队能够将用户洞察置于每个决策的中心。
我们的平台使研究人员、设计师和产品经理能够快速招募参与者，自主运行研究，并揭示真正推动产品决策的洞察。我们的AI功能自动化繁琐的工作，并为洞察本身增加深度和方向。
这就是为什么Maze最近被[UX Tools的Design Tools调查](https://www.uxtools.co/survey/user-research/user-testing-overview)评为**排名第一的用户研究平台**——这也是我们正在快速扩展到B2B SaaS、电子商务、金融服务、零售和汽车等行业，支持Uber、Amazon、Atlassian、Anthropic等世界级客户的原因。
Maze是一家**B轮融资**的公司，由顶级投资者（Felicis、Emergence和Amplify）支持。我们运营着一个全球远程团队，[由我们的核心价值观驱动](https://maze.co/about-us/)。
## 关于该职位
Maze即将推出一项市场研究服务，将我们平台的规模和速度与专家主导的研究服务相结合，创造出传统市场研究机构的AI原生替代方案。
作为**市场研究服务的GTM负责人**，您将是这项新业务的创始商业领导者。这是一个高知名度的角色，将与Maze的高级领导密切合作。
向首席运营官汇报，并与我们的市场研究主管紧密合作，这位负责交付服务的专业人士，您将全权负责整个上市策略。主要职责包括与产品、销售和市场营销部门合作，设计、构建并执行我们的GTM策略，与新买家和现有客户接触以启动机会，管理交易直至成交，并与市场营销部门合作建立Maze在市场研究行业的声音和影响力。
这是一个难得的机会，在关键时刻建立一项新业务。
查看英文原文
### About Maze
**Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.**
In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the _right_ product. That’s where Maze comes in.
We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.
Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.
That’s why Maze was recently named the **#1 user research platform** in [UX Tools’ Design Tools Survey](https://www.uxtools.co/survey/user-research/user-testing-overview)—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.
Maze is a **Series B** company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce [driven by our core values](https://maze.co/about-us/).
## About the Role
Maze is launching a Market Research service that blends the scale and speed of our platform with expert-led research services, creating an AI-native alternative to traditional market research agencies.
As **Head of GTM, Research Services**, you'll be the founding commercial leader for this new line of business. This is a high-profile role that will work closely with Senior Leaders at Maze.
Reporting to the COO and partnering closely with our Head of Market Research, the expert practitioner delivering the service, you'll own go-to-market strategy end to end. Key responsibilities include partnering with Product, Sales and Marketing to design, build and run our GTM motion, engaging new buyers and existing customers to initiate opportunities, managing deals through to close, and working with Marketing to build Maze's voice and presence in the market research industry.
This is a rare opportunity to build a new business at an inflection point, helping define how AI reshapes the future of market research. You'll thrive here if you're a builder with deep market research roots—someone who has carried a number, knows the industry and its buyers personally, and believes AI is rewriting how research gets done.
## What You'll Do:
### GTM Strategy & Service Design
- Define and co-own the go-to-market strategy for Maze's Market Research service; positioning, packaging, pricing, and target segments.
- Partner with the Head of Market Research to shape the offering around what insights buyers actually need and what our AI-native approach makes possible.
- Establish the metrics, forecasts, and operating cadence for a new line of business, and iterate quickly on what the market tells you.
### Pipeline Generation & Sales Partnership
- Coordinate with our existing sales team to generate qualified pipeline
- Partner with Sales and Marketing to deliver enablement, playbooks, joint account planning, and outbound plays.
- Activate your own market research network to open doors with insights leaders and research buyers.
- Manage opportunities through the full sales cycle: scoping, proposals, pricing, negotiation, and close - bringing in the Head of Market Research as the practitioner voice.
### Marketing Partnership & Market Presence
- Partner with Marketing to build Maze's voice and presence in the market research category—content, events, communities, and thought leadership.
- Represent Maze at industry events and in the broader conversation about how AI is changing research.
- Turn early customer wins into stories, references, and repeatable demand.
### Building the Business
- Act as the connective tissue between Sales, Marketing, Research, and Product, surfacing what the market needs and feeding it back into the service and platform roadmap.
- Bring AI into your own daily workflow to do more with less—and model that for the team around you.
- As the service scales, help shape the team and playbook that will grow it.
## Who You Are:
### Experience
- Significant experience growing market research services, insights consulting, or research technology businesses, including ownership of commercial outcomes.
- A very strong network of market research buyers and practitioners you can activate from day one.
- Deep market research domain expertise: qual and quant methodologies, study design, and how insights organizations buy and operate.
- Ideally, some management and entrepreneurial experience—you've built a practice, launched an offering, or started something of your own.
### Skills & Strengths
- **AI-pilled:** You understand how AI can improve every step of the research process, and you already use it daily to do more with less.
- **Builder:** You thrive in zero-to-one environments—comfortable with ambiguity, quick to create structure, and energized by owning outcomes.
- **Consultative seller:** You sell expertise, not just software—confident scoping complex research engagements and navigating enterprise buying processes.
- **Category evangelist:** You have a point of view on where research is heading and can make buyers, analysts, and practitioners want to be part of it.
- **Cross-functional operator:** You work fluidly with sales, marketing, research, and product teams, and know how to get things done without formal authority.
### Bonus
- Experience launching a new service or product line inside a scaling company.
- Published thought leadership or public speaking on AI in market research.
- Experience selling both platform (SaaS) and services (agency) motions.
### Inclusivity and Pay
At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.
Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.
Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.
### Why Maze is unique
- **Early-stage startup:** You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.
- **Market disruption:** We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.
- **Product-market Fit:** Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions
### Benefits
- Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
- For some locations, coverage options vary, please see our [benefits pages](https://mazedesign.notion.site/Benefits-Full-Time-Team-Member-fac6236ca0d6452dbc659a1947d89317) for more information
- Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
- Life and Disability Insurance, 100% of the team member premium paid
- Flexible time off
- Meaningful equity
- Company retreats, fully paid for by Maze
- New MacBook (laptop), paid for by Maze
- Paid Family leave: 16 weeks for birth or adoptive parents
- $500/month to be used for dependent health insurance coverage
- If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!
- $1,500 remote work setup fund to ensure you can set up a productive work space
- Flexible work schedule where you manage your own working hours
- Monthly [Bonus.ly](http://Bonus.ly) points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
- Virtual social engagements randomly throughout the year
- SWAG, we have some really cool swag
- Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
Check out all of our a-maze-ing benefits [here](https://mazedesign.notion.site/Benefits-fac6236ca0d6452dbc659a1947d89317).
### Outreach Notice
We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please **refrain from reaching out to our current team members on LinkedIn** for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please **avoid submitting support tickets regarding your application**, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.