营收运营负责人
Revenue Operations Lead
我们正在寻找的职位
PadSplit的需求引擎涵盖市场营销、生命周期、会员获取和会员成功，但没有人负责在潜在客户被批准后这些团队之间的衔接，这使我们无法了解会员在入住过程中哪里出现了停滞，也无法看到哪些接触真正促成了转化。我们需要一名营收运营负责人来负责漏斗的最后一环：将已批准的潜在客户转化为已入住会员的电话联系和人工接触，以及让整个漏斗变得清晰的报告。这个职位初期聚焦于转化和接触，未来有扩展到更广泛的营收增长职能的空间。
我们正在寻找的人选
我们寻找一位有5年以上营收运营、增长运营或漏斗分析经验的构建者-运营者，能够熟练使用SQL或类似Hex、Mode、Looker的BI工具，并对电话运营、脚本测试和代理培训有实际的直觉。这个人每天使用AI来构建报告、分析通话并扩大接触范围，对AI如何让运营团队更快有明确的观点。他们可以同时处理多个渠道而不丢失主线，并将混乱的漏斗转化为领导层可以采取行动的决策。
请注意：尽管职位描述中显示是在巴西，但这是一个完全远程的职位，面向南美洲任何地方的人。这是由于我们的申请人跟踪系统要求在LinkedIn上发布职位时填写地点。
以下是你日常的工作内容：
- 优化电话表现：负责会员通过AI驱动的电话和人工电话的转化情况，优化脚本、跟进节奏和异议处理。
- 培训代理：测试真正推动转化的因素，并将发现反馈给人工代理和支持的团队。
- 设计交接流程：决定AI电话何时转接给人工，以及人工何时转接给生命周期团队。
- 构建漏斗仪表盘：维护需求漏斗的全流程视图——从潜在客户到批准到预订到入住，主要使用Hex。
- 弥补报告缺口：展示各阶段的转化率、流失率和速度，而无需每次重新推导数据。
- 推动留存接触：与会员成功团队合作，标记可能流失的变化和行为事件，并在会员决定离开前主动联系。
- 建立干预措施：作为呼叫者活动或生命周期短信发起留存和转移优惠。
- 优化系统：理清潜在客户路由、CRM数据质量和实验设置
查看英文原文
The Role We Need
PadSplit's demand engine spans Marketing, Lifecycle, Member Acquisition, and Member Success, but no one owns how these teams connect once a lead is approved, leaving us blind to where members stall on the way to a move-in and unable to see which outreach actually converts. We need a Revenue Operations Lead to own the last, most critical leg of the funnel: the calling and human outreach that turns an approved lead into a housed member, along with the reporting that makes the whole funnel legible. This role starts narrow (conversion and outreach) with room to expand into the broader Demand Growth function over time.
The Person We Are Looking For
We're looking for a builder-operator with 5+ years in revenue operations, growth operations, or funnel analytics, who is fluent in SQL or a BI tool like Hex, Mode, or Looker and has real instinct for calling operations, script testing, and agent coaching. This person uses AI daily to build reporting, analyze calls, and scale outreach, and has a clear point of view on where AI makes an ops team faster. They can hold many channels at once without losing the thread, and translate a messy funnel into decisions leadership can act on.
Please note: Although the job posting says it's in Brazil, this is a fully remote position open to anyone in South America. This is a result of our Applicant Tracking System requiring a location to post the role on LinkedIn.
Here's What You'll Be Doing Day-to-Day:
- Optimizing call performance: Own how members convert across AI-driven calls and human phone calls, refining scripts, follow-up cadence, and objection handling.
- Coaching agents: Test what actually moves conversion and feed findings back to human agents and the teams they support.
- Sequencing hand-offs: Decide where AI calls hand off to a person and where a person hands off to Lifecycle.
- Building funnel dashboards: Maintain the end-to-end view of the demand funnel — lead to approved to booked to moved-in — primarily in Hex.
- Closing reporting gaps: Surface stage-by-stage conversion, drop-off, and velocity without re-deriving data each time.
- Driving retention outreach: Partner with Member Success to flag churn-risk changes and behavioral events, and proactively reach out before a member decides to leave.
- Standing up interventions: Launch retention and transfer offers as caller campaigns or lifecycle text messages.
- Fixing the stack: Bring order to lead routing, CRM hygiene, and experiment instrumentation, and set clear SLAs across Performance Marketing, Lifecycle, MA, and Member Success.
Here's What You'll Need to Be Successful:
- RevOps background: 5+ years in revenue operations, sales operations, growth operations, or funnel analytics, ideally in a marketplace, subscription, or high-volume consumer-sales environment.
- AI fluency: A strong AI toolkit used daily to build reporting, analyze calls, draft and test scripts, and scale outreach.
- Analytical rigor: Fluency in SQL or a BI tool such as Hex, Mode, or Looker, with comfort tying operational work to conversion, velocity, and cost.
- Funnel instinct: Real operating experience with lead routing, calling operations, script and cadence testing, and agent coaching.
- Cross-team coordination: Ability to hold many channels at once — from AI callers to affiliates to market launch — without losing the thread.
- Strong communication: Excellent English communication skills to work daily with US-based teams and partners.
- Marketplace experience (bonus): Background in marketplace, proptech, real estate, or two-sided consumer platforms.
- Zero-to-one experience (bonus): Track record standing up a RevOps or sales-ops function from scratch, including instrumentation and cross-team SLAs.
The Interview Process:
- Your application will be reviewed for possible next steps by a human being in the PeopleOps department.
- If you meet eligibility requirements, the next step would be a video call with a member of the PeopleOps team for about thirty (30) minutes.
- If warranted, the next step would be a video interview with our VP of Member Growth for forty-five (45) minutes.
- If warranted, the final step would be a video panel interview with additional stakeholders for one (1) hour. For this interview, a candidate would participate in a campaign exercise to the panel for discussion.
- If warranted, then we move to contract!