客户成功工程师
Customer Success Engineer
## **公司简介**
Deepgram 是支撑新兴万亿美元语音 AI 经济的领先平台，提供实时 API 用于语音转文本（STT）、文本转语音（TTS），并可大规模构建生产级语音代理。超过 20 万名开发者和 1,300 多家组织正在构建“由 Deepgram 提供支持”的语音产品，包括 Twilio、Cloudflare、Sierra、Decagon、Vapi、Daily、Cresta、Granola 和 Jack in the Box。Deepgram 的语音原生基础模型通过云 API 或自托管及本地软件访问，具有无与伦比的准确性、低延迟和成本效率。由领先的全球投资者和战略合作伙伴主导的 C 轮融资支持下，Deepgram 已处理超过 5 万年的音频，并转录了超过 1 万亿个单词。世界上没有哪家公司比 Deepgram 更了解语音。
## **公司运营节奏**
在 Deepgram，我们期望具备 AI 优先的思维模式——AI 的使用和熟悉度不是可选的，而是我们运作、创新和衡量绩效的核心。
每一位在 Deepgram 工作的成员都应积极使用和试验先进的 AI 工具，甚至将你自己的工具融入日常工作中。我们衡量 AI 应用的效果以实现成果，持续且富有创意地使用最新 AI 功能是这里成功的关键。候选人应能够快速采用新模型和新模式，将 AI 整合到工作流程中，并不断推动这些技术的边界。
此外，我们按照 AI 的节奏前进。变化迅速，你可以期待你的日常工作也以同样的速度演变。如果你对实验、适应、临场反应和不断学习不感兴趣，或者你寻求的是高度规范化的传统 9 到 5 工作，那么这可能不是适合你的职位。
我们的客户成功团队——_Deepgram 的核心动力_——位于客户、产品和增长的交汇点。我们不只是“管理账户”。我们通过结合深厚的技术专长、商业直觉和 AI 原生的工作方式，以及构建使整个团队工作持续增值的系统，来帮助 Deepgram 在客户的环境中取得成功。
客户成功工程师是一个亲力亲为的合作伙伴，负责推动采用、解决复杂的技术问题、发现扩展机会，并从头到尾负责一整套战略企业客户。
### **你是什么样的人**
你不是传统的 CSM
查看英文原文
## **Company Overview**
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.
## **Company Operating Rhythm**
At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.
Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.
Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.
Our Customer Success team — _The Heartbeat of Deepgram_ — sits at the intersection of customers, product, and growth. We don't just "manage accounts." We make Deepgram succeed inside our customers' environments by combining deep technical expertise, commercial instinct, and an AI-native way of working — and by building the systems that make the whole team's work compound over time.
A Customer Success Engineer is a hands-on partner who drives adoption, solves hard technical problems, uncovers expansion, and owns a portfolio of strategic enterprise accounts end to end.
### **Who You Are**
You're not a traditional CSM or Technical Account Manager. You operate at the intersection of three competencies, and you're genuinely strong across all three:
1. **Expert technical consulting** — you run demos, guide architecture discussions, troubleshoot integrations, and help customers deploy AI-driven solutions. No coding required, but you're fluent in APIs, developer workflows, and real technical conversations.
2. **Strategic account management** — you build trust from individual developers up to CTOs, own the full customer lifecycle, and turn technical adoption into commercial growth.
3. **AI-native operating model** — AI is _how you work_, not a tool you occasionally reach for. When you hit recurring work, your instinct is to build the system that removes it.
You may have been a Technical Account Manager, Solutions or Sales Engineer, Forward Deployed Engineer, Implementation Engineer, strategic CSM, or Product Manager. Whatever your path, you're probably strongest in one or two of these competencies — but you can demonstrate all three, and you're eager for a role where you deploy them concurrently.
You thrive on bringing definition to ambiguity. You form a point of view and bring a recommendation rather than staying in open-ended discovery mode. You're comfortable operating outside your comfort zone, you question the status quo, and you learn fast.
### **What You'll Do**
- Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with everyone from developers to CIOs and CTOs.
- Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations — making Deepgram successful inside the customer's environment.
- Run discovery continuously: surface customer problems, understand their business impact, and translate them into actionable requirements for product and engineering.
- Identify and scope expansion (cross-sell, upsell, multi-product) in partnership with Sales, and lead executive business reviews and joint planning sessions.
- Act as the voice of the customer internally — influencing roadmap, GTM strategy, and the tools we build to support customers.
- Track adoption, usage, health, and expansion to drive outcomes; travel to customer sites as needed.
- Operate AI-first by default, and build tools, agents, and workflows that eliminate recurring work for you and the broader CS team. Your impact is measured by the leverage you create, not just the accounts you serve.
### **What We're Looking For**
- Significant experience in technical, customer-facing roles — TAM, sales/solutions engineering, enterprise CS with a strong technical focus, implementation, or forward-deployed work — at API-driven, developer-first, or AI companies. For most people that's roughly 7+ years, but we care more about the _shape_ of your experience than the exact number.
- A track record that blends customer ownership with technical depth: solution design, hands-on troubleshooting, and commercial growth.
- Hands-on experience running demos, POCs, or technical workshops with enterprise customers — leading them, not just attending.
- Demonstrated success identifying and landing expansion in complex enterprise accounts.
- Fluency discussing APIs, integrations, and developer workflows, and troubleshooting L1-style issues (no coding required, but genuinely conversant — not hand-waving).
- Experience engaging both technical stakeholders (developers, architects) and executive buyers (CIO, CTO, VP Engineering).
- Exceptional communication, influence, and relationship-building — concise and structured, across technical and business audiences.
- **Something you've built** — a tool, agent, script, or workflow — that permanently eliminated recurring work. In your application, tell us what it was, what it replaced, and what it's still doing today.
- An AI-native operating model: specific workflows that structurally depend on AI, and a clear account of how you'd rebuild them if those tools disappeared tomorrow.
### Nice to Have
- Experience in machine learning, voice AI, cloud infrastructure, or developer-first technologies.
- A background spanning solutions engineering, TAM, or L1 support alongside CS responsibilities.
- Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks, or equivalent). You don't need to be a software engineer — just dangerous enough to ship working systems.
_**Notice**: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @_ [_deepgram.com_](http://deepgram.com) _email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com._