企业销售总监 - 大客户
Enterprise Sales Director - Majors
关于公司
Sierra 是客户面向 AI 代理的领先平台，与全球许多大品牌合作，包括 The GAP、Rocket Mortgage、SoFi、Sutter Health 和 SoftBank，以改变他们服务客户和增长业务的方式。我们是一家主要以线下办公为主的公司，总部位于旧金山，并在北美、欧洲和亚洲不断扩大办公室。
我们有一套核心价值观，这些价值观指导我们的行动并定义了我们的文化：信任、客户至上、工匠精神、高强度工作以及在过程中对家庭的承诺。这些价值观是我们工作的基础，我们致力于在所有工作中坚持这些价值观。
我们的联合创始人是 Bret Taylor https://www.linkedin.com/in/brettaylor/ 和 Clay Bavor https://www.linkedin.com/in/claybavor/。Bret 目前担任 OpenAI 的董事会主席。此前，他曾担任 Salesforce 的联合首席执行官（他创立的公司 Quip 被 Salesforce 收购），以及 Facebook 的首席技术官。Bret 也是谷歌最早的产品经理之一，并是 Google 地图的共同创作者。在创立 Sierra 之前，Clay 在谷歌工作了 18 年，曾领导谷歌实验室。此前，他启动并领导了谷歌的 AR/VR 项目 Project Starline 和 Google Lens。在此之前，Clay 还领导了 Google Workspace 的产品和设计团队。
你将负责的工作
- 独立推动复杂的企业交易全流程：自主管理广泛的客户订单，从初步接触到成交，主导 6 位数到 7 位数的交易周期。
- 与高管层多线程沟通：主导副总裁级别的对话，建立客户组织中的持久高管关系，并快速赢得新利益相关者的信任。
- 主动管理风险：尽早识别和管理交易风险；为你的客户账户建立严谨的利益相关者地图。
- 做出艰难决策：与你的经理合作（在高级别时，更多独立运作）进行定价、升级时机、高管协调和交易策略的决策——带着自己的观点，而不仅仅是问题。
- 有效利用领导层和联合创始人：在交易推进时，有效地引入 Sierra 的联合创始人参与高管互动。
- 提升标准：在交易团队中作为可见且稳定的领导者，主动提升团队的标准，无需被要求。
- 作为 AI 原生销售者运作：在整个销售周期中利用 AI 工具——客户研究、个性化接触、通话总结、管道预测和交易执行——以自动化低价值任务和
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ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close.
- Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders.
- Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts.
- Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem.
- Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal.
- Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked.
- Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow.
WHAT YOU'LL BRING
- 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts.
- Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals.
- Proven ability to multi-thread and build trusted relationships across customer C-suites.
- Exceptional verbal and written communication.
- Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions.
EVEN BETTER...
- Familiarity with the AI landscape, key players, and emerging trends.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.