双语医疗排班与患者支持专员
Bilingual Medical Scheduling & Patient Support Specialist
双语医疗排班与患者支持专员
远程办公 | 消化内科 | 兼职，每周40小时 | 薪资：6.5美元/小时
职位简介
这家消化内科诊所正在寻找一位高度组织化、以患者为中心的双语医疗排班与患者支持专员，以支持德克萨斯州两个地点的诊所运营。
该职位主要专注于预约排班和患者沟通，每天电话量较高，大约70到90通电话。理想的候选人应能在快节奏的医疗环境中工作，管理多个沟通渠道，并保持准确的患者记录。
主要职责
1. 预约排班
- 处理路易斯维尔和丹顿地点约70到90通与预约相关的来电和外拨电话。
- 安排、重新安排和取消患者预约，同时确保与患者进行准确及时的沟通。
- 根据可用性和排班需求，在RingCentral和eClinicalWorks（eCW）中维护和更新医生排班。
2. 传真管理
- 发送和接收涉及患者病历、转诊、保险文件及其他临床或行政信息的传真。
- 审查收到的传真通讯，并将文件转交给相应的医生、部门或患者病历。
- 在诊所系统中准确地记录、上传和整理传真文档。
3. 语言翻译支持
- 在需要时为患者和诊所员工提供偶尔的语言翻译协助。
- 帮助确保医疗和行政信息在语言障碍下清晰准确地传达。
- 在协助患者与医生沟通时保持专业性、保密性和准确性。
4. 外拨电话
- 进行预约提醒、随访、患者更新和护理协调的外拨电话。
- 必要时联系保险公司、转诊医生、药房或其他医疗机构。
- 准确地在患者病历中记录通话结果、后续要求和相关信息。
5. 患者短信服务
- 通过短信发送预约确认、提醒、更新和其他经批准的患者通讯。
- 监控并收集患者回复，并在需要时将问题或担忧上报给适当的诊所成员。
- 记录相关短信对话和患者反馈。
查看英文原文
Bilingual Medical Scheduling & Patient Support Specialist
Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hour
About the Role
This Gastroenterology practice is looking for a highly organized, patient-focused Bilingual Medical Scheduling & Patient Support Specialist to support its clinics in two locations in Texas.
This role is heavily focused on appointment scheduling and patient communication, with a high daily call volume of approximately 70 to 90 calls per day. The ideal candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation.
Key Responsibilities
1. Appointment Scheduling
- Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.
- Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.
- Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements.
2. Fax Management
- Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.
- Review incoming fax communications and route documents to the appropriate provider, department, or patient record.
- Accurately log, upload, and organize faxed documentation within the clinic's systems.
3. Language Interpretation Support
- Provide occasional language interpretation assistance between patients and clinic staff when needed.
- Help ensure medical and administrative information is communicated clearly and accurately across language barriers.
- Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.
4. Outbound Calling
- Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.
- Contact insurance companies, referring providers, pharmacies, or other healthcare offices when necessary.
- Document call outcomes, follow-up requirements, and relevant information accurately in the patient's record.
5. Patient Text Messaging
- Send appointment confirmations, reminders, updates, and other approved patient communications through text messaging.
- Monitor and collect patient responses and escalate questions or concerns to the appropriate clinic team member when needed.
- Document relevant text conversations and patient responses in RingCentral and eCW to maintain continuity of care.
6. Billing and Payment Reminder Support
- Contact patients regarding outstanding balances, billing reminders, or upcoming payment obligations as instructed by the clinic.
- Provide basic payment-related information and direct patients to the appropriate billing resource when additional assistance is required.
Qualifications
- Previous experience in medical administration, medical virtual assistance, patient scheduling, front desk support, or a similar healthcare role is strongly preferred.
- Comfortable handling a high-volume call environment, including approximately 70 to 90 calls per day.
- Experience using eClinicalWorks (eCW) and RingCentral is highly preferred.
- Strong verbal and written English communication skills with a professional and patient-friendly approach.
- Strong attention to detail, organization, documentation, and ability to manage multiple tasks throughout the workday.
- Experience supporting a gastroenterology or specialty medical practice is an advantage.
- Ability to communicate in an additional language and provide interpretation support is an advantage.
Ideal Candidate
The ideal candidate is confident speaking with patients throughout the day, comfortable managing a high volume of appointments and communications, and able to stay organized while supporting two clinic locations. You should be dependable, detail-oriented, professional, and capable of providing a positive patient experience while maintaining accurate documentation.
Originally posted on Himalayas