双语医疗助理 / 医疗接待员（需西班牙语/英语）
Bilingual Medical Assistant / Medical Receptionist (Spanish/English Required)
双语医疗助理/医疗接待员（需精通西班牙语和英语）
远程办公 | 皮肤科诊所 | 每周30小时 | 每小时6.5美元
职位概述
我们正在寻找一位可靠且经验丰富的虚拟医疗助理/医疗接待员，以支持一家繁忙的美国皮肤科诊所。该职位将专注于一线患者沟通、预约安排、保险验证和行政支持，使现场团队能够专注于直接的患者护理。该诊所服务大量讲西班牙语的患者，因此需要具备良好的西班牙语和英语双语沟通能力。
理想的候选人应自信地处理医疗前台任务，且无需过多监督，并且已有支持美国医疗实践的经验。
文化契合与核心价值观
在这家诊所，文化是最重要的。近半个世纪以来，员工和患者都习惯了像家庭一样的环境。
我们寻找一位自然温暖、友好且充满同理心的人。
您必须为来电患者以及与诊所员工的关系带来热情和欢迎的氛围。
如果您自然而然地将患者和同事视为家人，并以超越常规为荣，您将在他们的环境中茁壮成长。
主要职责
电话管理
- 及时专业地接听来电。
- 协助患者解答问题、预约需求和一般诊所咨询。
- 正确转接问题并准确记录通话细节。
预约安排
- 管理诊所日历并安排患者预约。
- 根据需要重新安排、取消和更新预约。
- 确认预约详情并帮助保持每日有序的日程。
保险验证
- 验证患者的保险覆盖范围和资格。
- 在需要时确认有效福利、计划详情和患者责任。
- 准确更新患者记录中的保险信息。
事先授权
- 协调治疗或药物的预先请求。
- 收集所需的患者、保险和临床信息以提交。
- 跟踪授权状态并在需要时与付款人跟进。
要求
- 必须能流利使用西班牙语和英语。
- 至少有一年支持美国医疗诊所的经验。
- 具有医疗接待员或前台工作的丰富经验。
- 在繁忙的医疗环境中舒适地处理患者电话。
- 了解保险相关知识
查看英文原文
Bilingual Medical Assistant / Medical Receptionist (Spanish/English Required)
Remote | Skin Clinic | 30 Hours/Week | $6.5/Hour
Role Overview
We are looking for a reliable and experienced Virtual Medical Assistant / Medical Receptionist to support a busy US-based skin clinic. This role will focus on frontline patient communication, scheduling, insurance verification, and administrative support so the in-clinic team can focus on direct patient care. The clinic serves a high volume of Spanish-speaking patients, so strong bilingual communication in Spanish and English is required.
The ideal candidate is confident handling medical front desk tasks with minimal supervision and already has experience supporting a US-based healthcare practice.
Cultural Fit & Core Values
At this clinic, culture is everything. For nearly five decades, both staff and patients have been accustomed to an environment that feels like family.
We are looking for an individual who is naturally warm, friendly, and deeply empathetic.
You must bring a welcoming energy not only to the patients calling in but also to your relationship with the clinic staff.
If you naturally treat patients and colleagues like family and take pride in going above and beyond, you will thrive in their environment.
Key Responsibilities
Phone Management
- Answer inbound calls promptly and professionally.
- Assist patients with questions, appointment needs, and general clinic inquiries.
- Route concerns appropriately and document call details accurately.
Appointment Scheduling
- Manage the clinic calendar and schedule patient appointments.
- Reschedule, cancel, and update appointments as needed.
- Confirm appointment details and help maintain an organized daily schedule.
Insurance Verification
- Verify patient insurance coverage and eligibility.
- Confirm active benefits, plan details, and patient responsibility when needed.
- Update insurance information accurately in the patient record.
Prior Authorizations
- Coordinate prior requests for treatments or medications.
- Gather required patient, insurance, and clinical information for submission.
- Track authorization status and follow up with payers when needed.
Requirements
- Must be fully fluent in both Spanish and English.
- Minimum of 1 year of experience supporting a US-based medical clinic.
- Strong experience with medical receptionist or front desk tasks.
- Comfortable handling patient calls in a busy healthcare setting.
- Knowledge of insurance verification and prior authorization workflows.
- Organized, dependable, detail-oriented, and able to work independently.
- Must be comfortable working remotely in a dedicated clinic support role.
Schedule and Work Setup
- 30 hours per week.
- Remote work setup.
- Immediate hiring need.
Ideal Candidate Profile
This role is best suited for someone who is polished on the phone, confident with patient communication, and experienced in US healthcare administrative workflows. The strongest candidate will be someone who can step into the role quickly, manage calls professionally, support Spanish-speaking patients, and help keep the clinic's front desk operations running smoothly.
Originally posted on Himalayas